Digi 360 (original) (raw)

Digi 360:

It's easy to register your device! Simply log into the Digi portal via one of the methods below and find the Device Registration option on the left side.

Digi 360 offers comprehensive cellular solutions, including purpose-built devices, software and services, to help customers optimize their IoT investments and maximize ROI. These complete solutions are designed to simplify IoT complexity, and ease the challenges enterprises face in configuring, deploying and managing their IoT initiatives.

Management

Digi Remote Manager®, our network orchestration platform, provides complete visibility and control, with configuration, remote monitoring, automation, security and OTA software update capabilities.

Device

High-performance, purpose-built Digi devices, with integrated software, designed to meet the requirements of a wide range of enterprise, industrial and transportation use cases.

Warranty

Device warranty covering the full length of the Digi 360 subscription, to help customers maximize their technology investment while limiting risk.

Customer Care

The support plan provides 24 x 7 x 365 tier 1 support with 4-hour SLA for device and network troubleshooting to ensure customers can resolve issues quickly.

Digi 360 Benefits

Faster time to deployment

With all-in-one integration, including configuration and management tools as well as support, your team can plan, procure and deploy your IoT solution rapidly — and with confidence.

Predictable operating expenses

Ala carte IoT is daunting. With Digi 360, you can rest easy that the management tools and support you require are built in, so you can deploy with confidence without add-on costs at every turn.

Lifecycle management

Your complete Digi solution provides the tools for “single pane of glass” visibility into your deployed devices, so you can keep your deployment up to date for the duration of your product life.

Enhance the value of your network​

Need to further enhance connectivity, failover performance, or security? You can do so seamlessly with Digi value-added services, such as Digi Containers, Digi WAN Bonding and Digi Mobile VPN.

Protect your investments

Digi 360 comes with an industry-leading warranty for edge device protection.

Achieve ROI​

When you can configure and deploy faster, gain actionable insights into devices in the field, thwart cyber threats and keep devices up to date, all of that translates to cost savings and ROI.

Digi 360 Solution Components

• Management
• Device
• Customer Care
• Warranty
• Value-Added Services

Digi Remote Manager

Management

At the core of Digi 360, Digi Remote Manager® (Digi RM) provides centralized control, management, security, edge intelligence and day-to-day network management. Digi RM is a single, secure platform that enables you to monitor the health of your network, receive automated, actionable notifications, and perform remote diagnosis and repair — reducing the need for costly truck rolls.

• API access
• Configuration Manager
• Scheduled automation
• Instant alerts
• Edge intelligence
• Access to value-added services portfolio

Digi Cellular Devices

Device

Digi is known for industry-leading hardware that performs in the most demanding conditions. Whether in a hospital intensive care unit, sprawling factory floor or urban transit system, Digi technology connects your ever-growing network of remote locations, sensors and components to keep critical systems running efficiently.

• Configurable, scalable, easy to manage
• Purpose-built, industry-leading reliability
• Mobile and fixed wireless access
• Zero-touch configuration
• Designed for long product lifecycles

24x7 Support

Customer Care

Digi Expert Support is available around the clock, seven days a week. Our professionals stand ready to provide technical support by phone, email or your personal customer portal. Support includes:

• 24/7/365 Tier 1 support — within a four-hour response SLA
• Priority case resolution
• Configuration, network troubleshooting and RMA assistance
• Feature/functionality inquiries
• Integration with third-party devices
• Online support resources including articles, videos and guides

Our Customer Success program is available for mission-critical customer deployments.

Limited Lifetime Warranty

Warranty

Digi 360 includes a warranty offering protection and peace of mind to protect your investment.

Value-Added Services

Expand your Digi subscription with add-on services that enhance the value of your technology investment and enable you to customize your Digi deployment to meet specific application requirements.

Digi Containers empower companies to easily build, deploy and monitor custom applications on devices running DAL OS. With Digi Containers you can "containerize" applications, so they are lightweight, portable and secure.

Digi WAN Bonding is a technology enabled through Digi Remote Manager® to provide increased performance, WAN smoothing, packet redundancy and seamless failover for mission-critical applications.

Digi Mobile VPN enables users to create a secure connection between their data centers, a Digi router and connected smart devices. This adds enhanced security and connection persistence to existing devices.

Additional Digi 360 Benefits

Streamlined Data Management at the Edge

Digi 360 offers industry-leading solutions that optimize your data at the edge, making deployment and management of IoT networks and devices faster and easier.

Access, connect and analyze data collected from Digi edge devices to improve business processes, accelerate decision-making and react to changing business needs.

Edge computing services include a library of Python scripts and routines to accelerate the development of custom business logic that can be centrally managed and deployed through Digi RM. The latest Digi routers have been partitioned to securely run custom code at the edge of the network to help reduce cellular costs by moving decision-making logic near the asset.

Security That Exceeds Industry Standards

Security is a top-of-mind concern for IoT network managers — and for Digi

We’ve engineered security into our IoT devices with Digi TrustFence®, which provides secure boot, authentication, protected hardware ports, secure storage and secure connections at the device level. Digi is equally committed to providing security for cloud services that meets or exceeds industry standards.

Digi RM can help ensure critical infrastructure is NERC/CIP-compliant with its portfolio of embedded security functions and is also a key component of HIPAA-compliant solutions supporting medical and health applications. Digi has been an industry leader in adopting standards and security certifications, such as HIPAA, FIPS 140-2 and NIST.

Digi Professional Services

Hands-on services — from planning to deployment and beyond

Digi Professional Services is a team of engineers and professionals who can help you get from IoT project planning to deployment faster, with support for every step along the way — including web app, mobile app, Python and bash script development, as well as other deployment services. Our team can assist with:

• Managed connectivity services
• Configuration and deployment services
• Application development
• Project management and training

Simplified Deployments

A complete, integrated solution supporting rapid time to deployment

With Digi 360, you can procure your solution faster, configure your devices for deployment at lightning speed, roll out your solution rapidly, and instantly experience ROI.

What's more, you will always have your fingers on the pulse of your deployment — whether you have dozens or thousands of deployed devices. With Digi RM as your "single pane of glass" you'll have streamlined reporting, automated configuration monitoring, rapid notifications for predictive maintenance, and a single point of contact whenever you need customer care. And with our enhanced warranty, you have the complete confidence that your solution will last the test of time. It's the win-win solution you've been waiting for.