AI Features - Echo Knowledge Base (original) (raw)

Pro AI Training & Smart Notifications

Transform your knowledge base into an interactive AI-powered assistant that helps users find answers instantly.

We cut repetitive tickets by 73 % on our own support desk after deploying AI Chat—slashing response times and freeing the team for high-value work, all without adding head-count.

Discounts available – contact us for details.

Advanced Training Data Sources

Train your AI using posts, pages, custom post types, and private notes. Build a comprehensive knowledge base that understands all your content.

• WordPress posts and pages (e.g. About Us, Contact Us).
• Custom post types (e.g. Products, Events, Courses).
• Internal notes created for reference, available to AI without being published publicly.

Smart Email Notifications

Stay informed with automated daily summaries of AI Chat and Search activity, delivered straight to your inbox.

• Daily email reports at your chosen time.
• Customizable recipient and subject line.
• Includes AI Chat and Search query insights.

AI Smart Search

Introducing AI Smart Search a first-of-its-kind, multi-panel search experience. We pioneered a results layout that runs multiple AI prompts in parallel to surface not just an answer or article list, but complementary sections like Tips, Glossary, Related Questions, and more so users get clarity faster.

• Column Configuration: Choose 1–3 columns, set widths, and order sections.
• AI Answer: Delivers a concise, accurate response from your KB content.
• Matching Articles: Lists relevant articles that match the search.
• Related Questions: Suggests follow-up queries to explore next.
• Related Keywords: Offers keywords to refine or expand results.
• Feedback: Collects helpful/unhelpful ratings to improve results.
• Help Tips: Displays actionable tips to guide troubleshooting.
• Glossary Terms: Defines key terms for quick understanding.
• Contact Us: Embeds a form so users can request help immediately.

Learn more about AI Smart Search

Content Gaps Analysis

AI identifies missing information and unanswered questions in your articles. Discover what topics need more coverage and what questions your users might ask that aren't addressed.

• Identifies unanswered user questions
• Detects missing or underdeveloped topics
• Provides actionable recommendations for improvement

AI-Powered Tag Suggestions

AI analyzes your articles and intelligently suggests both broad and specific tags, helping you organize content more effectively and improve discoverability.

• Automatic tag analysis for each article
• Broad category tags for general topics
• Specific tags for detailed content areas

Free AI-Powered Chat and Search for Your WordPress Site

The following are the free AI Chat and AI Search features are included in our free Knowledge Base plugin:

AI Chatbot

Give your visitors instant, accurate answers through an AI-powered chat window that understands your content.

Frontend Widget

Give your visitors instant, accurate answers through an AI-powered chat window that understands your content.

Natural Conversations

Users can ask questions in plain language and get clear, relevant answers.

Content-Aware Responses

AI uses your synced training data to provide context-specific information.

Always Available

Provide 24/7 assistance without increasing your support workload.

Human Handoff

Give your visitors the best of both worlds, instant AI answers with a seamless transition to human support when it matters most.

Seamless Human Handoff

Allow visitors to move from AI chat to a real human agent without losing conversation context, ensuring frustration-free support.

Smart Feedback Detection

Capture thumbs up/down feedback on AI responses to understand user satisfaction and automatically guide next steps.

Keyword-Based Handoff Triggers

Automatically surface the human handoff option when users mention phrases like human, support, or talk to a real person

Negative Feedback Actions

When users are unhappy, present helpful follow-up options such as Try a different approach or Talk to a human, right when they need it.

Ask AI Search

Deliver smarter, more relevant search results with AI that understands your users intent not just their keywords

Intent-Based Results

AI interprets natural language questions to find the most relevant answers.

Instant Knowledge Access

Pulls the best content from your knowledge base, FAQs, and documents in seconds.

Improved Discoverability

Surfaces answers to complex or niche queries that standard search might miss.