Customer Support Specialist Jobs - Remote Work From Home & Online | FlexJobs (original) (raw)

Looking for freelance, flexible, or remote customer support specialist jobs? Whatever you are searching for, you can find the right customer support specialist job with FlexJobs.

Entry-level customer support specialist jobs are available, as well as manager and director-level roles for more experienced professionals. There are also opportunities for freelance, full-time, part-time, and flexible schedules. Be sure to come back often for the latest online customer support specialist jobs or search for “customer support specialist jobs near me” using a specific location.

If you're interested in work-from-home customer support specialist jobs, you can also explore customer service jobs, customer support jobs, product support specialist jobs, support jobs, and technical support specialist jobs.

Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but you'll also be talking to customers on the phone every now and then. Owning customer communications and issues from initial contact...

Provide customer support and guidance for a cybersecurity SaaS platform. Troubleshoot technical queries and maintain comprehensive knowledge of the product. Respond to customer tickets within defined SLAs and work closely with teams across the...

Customer Support Specialist responsible for providing top-notch support through phone, email, and chat, resolving customer issues, maintaining records of interactions, collaborating with departments, and suggesting improvements for the customer service...

Provide technical support to end-users by diagnosing and troubleshooting software issues. Conduct software demonstrations and assist customers in setting up system environments. Maintain quality case documentation and participate in daily support...

Customer Support Specialist needed to communicate with customers, acknowledge and prioritize support issues, troubleshoot and document problems, adhere to SLAs, develop product knowledge, and advocate for customers.

Respond to customer inquiries via email, phone, and chat promptly and professionally. Provide accurate and helpful information about our products, services, pricing, and delivery options. Guide customers through the purchasing process...

Provide technical support for product solutions, manage support tickets, calls and emails, evaluate and resolve customer-related issues, train internal team members, propose system enhancements, and communicate technical material.

Resolve client issues through our CRM system, provide expert advice on bookings and products, engage with suppliers and clients via email and phone, utilize CRM systems and internal databases efficiently.

Provide customer support, troubleshoot technical issues, maintain client relationships, require excellent communication skills in English and French, be organized, have a positive attitude...

Responsible for managing and triaging all requests that come through support. Maintain a fair understanding of Reconstruct to effectively troubleshoot support issues.

Rapidly and effectively resolve client issues through our CRM system. Advise clients on bookings and our products. Engage with suppliers, hotels, and clients via email and phone. Utilize CRM systems and our internal databases efficiently.

Answer customer inquiries, resolve issues, and provide guidance on optimizing digital marketing products. Act as first point of contact for small business owners, escalate complex issues, and provide feedback on improvements.

Provide technical and account-related support to customers via phone and email. Identify customer needs, troubleshoot and resolve issues, escalate system-wide issues, and collaborate with stakeholders to develop new support solutions.

Help customers troubleshoot account issues, provide account documentation, and assist with escalations via phone, chat, and email. Communicate account statuses and manage requests for a diverse customer base. Prioritize work queue and backlog.

FlexJobs Top 100 Remote,...

Support sales efforts through customer contact via various mediums. Resolve customer inquiries, maintain client database, handle complaints, and ensure an effortless customer experience. Meet KPIs and comply with company policies and procedures.

Forbes Most Sustainable Companies,...

Diagnose and solve technical and non-technical issues for Smart Owners via phone, email, and chat. Provide guidance on energy conservation and assist with device setup. Ensure excellent customer service and document interactions.

Achievers Most Engaged Workplaces,...

As a Customer Support Specialist, you will provide technical assistance to Smart Owners through phone, email, and chat. You will diagnose and solve technical issues, assist with device installations, and promote energy conservation to ensure customer...

Achievers Most Engaged Workplaces,...

As a Customer Support Specialist, you will communicate with customers via phone, live chat, and email to resolve issues, troubleshoot technical queries, and provide tailored solutions. You will collaborate with teams to retain and grow customers while...

Glassdoor Employees Choice - Best Place to Work,...

Provide empathetic and caring veterinary diagnostic support to customers through phone coverage, accurate order entry, and investigation of customer issues. Maintain knowledge of products and software systems. High school diploma required, 2 years...

Provide technical assistance to customers, ensure timely support, contribute to customer satisfaction, identify opportunities to address concerns, recognize technical problems, identify new service business opportunities.

Most Ethical Companies,...

Provide excellent customer experience, support client engagement, and serve as the first line of support. Communicate complex terms, resolve tickets, and ensure timely response to inquiries from internal and external customers.

Create training videos and systems to help customers engage with all features of the platform. Develop additional material and communications that improve user engagement

Receive incoming requests by telephone, e-mail and through the support portal. Prioritize and dispatch these calls to Technical Services Engineers.Keep customers updated about status of open tickets.Notify Manager of critical customer issues.

Red100,...

"Provide responsive support to users and clients, troubleshoot concerns, become a product expert, identify/report bugs, complete application review tasks, track activity, collaborate with teams. Need passionate, exceptional troubleshooting and...

Resolve client issues, advise clients, communicate with suppliers and hotels, and work with CRM systems and internal databases efficiently. Upper Intermediate level of English proficiency and soft skills required. Remote work with competitive salary...

Resolve client issues, advise clients, communicate with suppliers and clients via email and phone, utilize CRM systems and internal databases efficiently. Upper intermediate level of English proficiency required.

Respond to customer queries via chat, email, or phone. Manage client incidents and requests. Provide diagnostic and troubleshooting support. Drive customer adoption and handle escalations. Prepare FAQs and document support-related processes.

"Provide excellent support to US clients by resolving inquiries, identifying root causes, training customers, and completing technical setups. Collaborate with internal teams for customer success. Technical understanding and passion for customer...

Provide technical support to customers via chat and email, maintain high customer satisfaction, evaluate and analyze issues, become a product expert, and identify trends in support requests. Minimum 2 years of relevant experience required.

Manage a queue of incoming support related requests, respond and action on issues and questions from customers and internal team members, act as a point of contact for clients, attend virtual meetings with clients to troubleshoot and diagnose problems.

Respond to customer inquiries via email, telephone, and live chat. Track and follow up on outstanding issues. Develop and nurture customer relationships. Report trending issues and make recommendations to update internal knowledge bases.

Provide world-class customer support by investigating and resolving complex issues, collaborating with cross-functional teams, gathering customer feedback, and maintaining up-to-date information. Must work PST hours and have customer...

Provide exceptional customer support to users of a cryptocurrency wallet. Respond to inquiries, assist with managing digital assets, and contribute to team projects. Requires excellent written English skills, tech-savviness, and the ability to work in..

Provide customer support by scheduling service requests, processing equipment service, and communicating timely program information. Coordinate with service providers and ensure accurate data entry. Must have excellent communication skills and...

Supervise day-to-day operations of the support team, prioritize cases, manage crisis scenarios, mentor team members, promote effective communication, and be the point of contact for internal customer questions.

Fast Company - Most Innovative Company,...

Resolve basic customer issues with innovative software solutions, troubleshoot computer software, and provide excellent customer service. Educate customers, coordinate problem resolution, and document case resolution. Work from home with occasional...

Applies and demonstrates basic product knowledge while adhering to standard operating procedures to resolve customer issues. Provides coverage of in-bound interactions which may include calls, chats, emails and cases.

Responds timely and satisfactory to resolve customer inbound calls and on-line contacts in support all pump models. Occasionally makes offers chat support and outbound calls through the same support line.

Design, prepare, promote, and present live internal training sessions regularly for both branch and corporate employees. Provide exceptional customer service assisting employees with marketing questions. Contribute to managing the Total Expert support...

Minneapolis Star Trib Top Workplaces,...

Handle routine customer fraud inquiries using critical thinking skills, active listening, and analytical reasoning. Navigate multiple bank systems to understand and resolve customer issues. Provide accurate claims processing and records management.

Handle routine customer fraud inquiries using critical thinking skills to figure out customer's incident triggered problems and concerns. Use active listening skills to analyze customer data, navigate multiple bank systems, and provide accurate claims...

Provide accurate complete claims processing, and records management using established procedures in moving/placing documents appropriately through software (e.g., claims management system) or manual methods, to maintain claim records.

FlexJobs Top 100 Remote,...

Support all users of the platform before, during, and after their event. Run regular webinars for event organizers and exhibitors. Help the event team create content for attendees, exhibitors, and organizers.

Technical support for end-users, issue troubleshooting, user training, and team collaboration. Strong technical aptitude, communication, and analytical skills required. Weekend availability and high-speed internet access necessary.

Provide Level 1 customer support for global financial data clients, escalate issues to Level 2, document all actions, contribute to process improvement projects, and provide outstanding customer service. Bachelor's degree and solid understanding of...

Interact with customers through multiple channels, handle complex requests, provide platform training, and resolve issues to ensure customer satisfaction. Ideal candidate has 5+ years of experience in client-facing roles and strong communication...

Handle routine customer fraud inquiries using critical thinking skills to understand customer problems and concerns. Use active listening and analytical reasoning to examine customer data. Navigate bank systems to assess outcomes and document proposed...

FlexJobs Top 100 Remote,...

Handle routine customer fraud inquiries, navigate bank systems, document solutions, and provide accurate claims processing. Demonstrate effective communication and PC skills. High school degree required, associate degree preferred. Full-time hybrid...

FlexJobs Top 100 Remote,...

Utilise phone, live chat, and web tickets to partner with customers, effectively resolving issues and adapting to fluctuating inquiry volumes. Apply business acumen to customer situations to proactively identify challenges and opportunities.

Glassdoor Employees Choice - Best Place to Work,...

Answer inbound calls, act as a liaison between end users and medical device manufacturer representatives, and be available during non-business hours. High school degree/GED required. Clinical trial or medical device industry experience is a plus.

FlexJobs Top 100 Remote,...