Contact APHA (original) (raw)

You can report suspected notifiable animal diseases and welfare issues 24 hours a day, 7 days a week.

Telephone if you’re in:

• England: 03000 200 301
• Wales: 03003 038 268

If you’re in Scotland, contact APHA Field Services Scotland.

Pet travel and quarantine

Telephone: 03000 200 301

Email: pettravel@apha.gov.uk

Open Monday to Friday, 8.30am to 5pm.

Animals and animal products

You can call us Monday to Friday, 8.30am to 5pm.

Get help with:

• notifiable diseases, including TB (bovine tuberculosis)
• imports and exports
• welfare
• registration and licences

Telephone: 03000 200 301

If you’re in Wales:

• telephone: 03003 038 268
• email: apha.cymruwales@apha.gov.uk

If you’re in Scotland, contact APHA Field Services Scotland for help with animals, disease and animal products.

Email APHA

In your email, give as much information as possible. Include relevant details about the animal or plant, your business, the location and any reference numbers.

For general enquiries, email: customeradvice@apha.gov.uk

Report disease, welfare issues or invasive non-native species

Get help with:

• bovine TB: TB.Advice@apha.gov.uk
• welfare in transport: WIT@apha.gov.uk
• bee health: nbu@apha.gov.uk
• invasive non-native species, including sightings and breaches of legislation: NNSI@apha.gov.uk

Import

Get help with:

• imports: imports@apha.gov.uk
• risk categories: importsriskmanagement@apha.gov.uk

Export

Get help with:

• pet animals: petexports@apha.gov.uk
• cattle, pigs, sheep and goats: Livestockexports@apha.gov.uk
• horses and ponies: EquineExportsCarlisle@apha.gov.uk
• poultry and hatching eggs, birds, zoo, circus and all other live animals: liveanimalexports.carlisle@apha.gov.uk
• meat, dairy, fish, fishery, pet food, hides and skins, wool, pharmaceutical and other animal products: exports@apha.gov.uk
• semen, ova and embryos: farmandgermcarlisle@apha.gov.uk

Apply, register or get approval for something

Get help with:

• livestock registration (including poultry): customer.registration@apha.gov.uk
• non-TB animal movement licensing and animal gatherings (excluding birds): CSCOneHealthAGO@apha.gov.uk
• egg marketing: csconehealtheggmarketing@apha.gov.uk
• compulsory scrapie flocks scheme: CSCOneHealthAlerts@apha.gov.uk
• site approval and registration for animal byproducts: CSCOneHealthABP@apha.gov.uk
• wild bird registration: wildlife.licensing@apha.gov.uk
• ferret, weasel and mink (mustelinae) registration: ferret.registration@apha.gov.uk

Artificial breeding controls

Email: farmandgermcarlisle@apha.gov.uk

Feed controls and poultry health scheme

Email: CSCOneHealthAFC@apha.gov.uk

Bees

Telephone (in England and Wales): 0300 303 0094

Get contact details of bee inspectors on the National Bee Unit website

Plants and seeds

You can call us Monday to Friday, 9am to 5pm.

For urgent export questions, you can call us Monday to Friday, 7am to 8pm.

Get help with:

• imports and exports
• plant passports
• seed certification and marketing
• plant health services
• notifiable plant pests and diseases
• authorisations relating to plant pests, pathogens, plants, and soil

In England and Wales, Telephone: 03001 000 313

If you’re in Scotland, contact SASA (Science and Advice for Scottish Agriculture).

Email APHA

For general enquiries, email: customeradvice@apha.gov.uk

Report disease or invasive non-native species

You can report tree pests and diseases using the Tree Alert service.

Get help with:

• invasive non-native species, including sightings and breaches of legislation: NNSI@apha.gov.uk
• a pest or disease: planthealth.info@apha.gov.uk

Check what to include when reporting suspected plant pests or disease.

Apply, register or get approval for something

Get help with:

• plant passports: PlantPassportRegistration@apha.gov.uk
• seed certification and licences to market seeds: seed.cert@apha.gov.uk
• authorisations for pests, pathogens, plants and soil: PlantHealthLicence@apha.gov.uk
• plant breeders’ rights and national lists: pvs.helpdesk@apha.gov.uk

Imports

Email: phsi-importers@apha.gov.uk

Exports

Get help with:

• plant products: phastplantproducts@apha.gov.uk
• the PHEATS scheme: PHEATS@apha.gov.uk
• plants and seeds: planthealth.info@apha.gov.uk

Endangered plant and animal species (CITES)

Get help with endangered plant and animal species (CITES):

• telephone: 0117 372 3700
• email: wildlife.licensing@apha.gov.uk

Get technical help using IPAFFS and Plant Health Export Service

For help using IPAFFS (Import of products, animals, food and feed system) or the PHES (Plant Health Export Service):

• telephone: 03300 416 999
• email: APHAServiceDesk@apha.gov.uk

Other APHA services

APHA Scientific

Telephone: 03000 600 001

Email: aphascientific@apha.gov.uk

Visit the APHA Scientific website

Disinfectant approvals

Telephone: 0208 026 9609

Email: disinfectant@apha.gov.uk

GM inspections

Get help with investigations and inspections into genetically modified releases into the environment, including seeds, fish and animals but excluding food.

Telephone: 02080 262 466

Email: gm-inspec@apha.gov.uk

Report non-compliance

Report someone for breaking animal welfare or plant and bee control rules.

Email: intelunit@apha.gov.uk

Call charges

Find out about call charges

Complaints

Send a complaint to APHA

Published 4 May 2022
Last updated 27 September 2024+ show all updates

1. 27 September 2024
   Updated the Pet Travel helpline number to 03000 200 301.
2. 20 September 2024
   Updated the phone number for ferret and other mustelinae registration.
3. 29 August 2024
   Contact details for livestock registration updated to include poultry and captive birds. Previous contact details for poultry registration removed as they are now out of date.
4. 6 August 2024
   Updated information on reporting a plant pest or disease. Removed references to the PEACH and eDomero systems, which have been replaced by the import of products, animals, food and feed system (IPAFFS) and Plant Health Export Service (PHES) respectively.
5. 24 June 2024
   Updated the email address for contacting the Compulsory Scrapie Flocks Scheme.
6. 13 October 2023
   Added a link to Veterinary Delivery Partner contact details on the TB Hub website.
7. 28 September 2023
   Added a section about registration queries for the Northern Ireland Retail Movement Scheme (NIRMS).
8. 9 February 2023
   Updated the email address for contacting the Plant Variety and Seeds team.
9. 1 November 2022
   Added contact information for 'Authorisations for plant pests, pathogens, plants, and soil'.
10. 24 October 2022
    Egg marketing contact details for Wales have changed. Telephone 03000 200 301 or email CSCOneHealthEggMarketing@apha.gov.uk
11. 4 May 2022
    Added translation