Help Scout Pricing: Affordable Customer Support Software (original) (raw)

Delight more customerswith unlimited users

Free

$0

Up to 50 contacts per month
and unlimited users

Get started with...

Sign up

Standard

$50/month

For 100 contacts per month
and unlimited users

All Free features and...

Try for free

Plus

$75/month

For 100 contacts per month
and unlimited users

All Standard features and...

Try for free

Pro

Starts with 1,000 contacts and includes additional security, higher plan limits, and dedicated onboarding.

Talk to Sales

Fair Billing Policy

Seasonality shouldn’t break the bank. To keep your monthly bill predictable, Help Scout determines your contact tier based on your trailing three-month average.

As a result, Help Scout’s pricing is 34% less variable than per-seat billing.

Shopping around?

Compare us to Zendesk

Monthly contact volume*

About 750 emails or tickets per month for most customers

Support team size*Estimate only, please check competitor site for full details.

Help Scout Standard

$295/month

With 500 contacts
and unlimited users

Try for free

$675/month

Priced at 55/userand55/user and 55/userand1 per AI resolution

We’ve got your back, all day (almost) every day

Every Help Scout plan comes with world-class email, chat, and self-service support. The team is available 24 hours a day, six days a week. Plus you’ll have access to our help center and customer education resources around the clock.

Attend a class or watch a demo

More than 12,000 businesses delight their customers with Help Scout

Results you can see and measure

Respond to 56% more customer messages in the first year.

Decrease your team’s response times by an average of 30 minutes.

Businesses report increased loyalty by focusing on customer service.

Reduce email volume by 30% with self-serve support.

$0
Starts at $50
Starts at $75

Someone who received a reply from your team or had their question resolved by the AI assistant. Multiple conversations with the same person count as one contact.

Bring customer conversations across channels into a shared inbox with collaboration and automation.
1 Inbox
2 Inboxes
(add for $10/mo.)
5 Inboxes
(add for $10/mo.)

Groups conversations into lists based on criteria like status, assignments, and priority.

Use tags to label conversations, monitor trends, and start automations.

Use Snooze to set a date and time for a conversation to return to the top of your inbox.

Schedule emails to arrive exactly when you want with send later.

Create a library of saved responses to FAQs you can search and insert in two clicks.

View customer data and conversation history in an auto-populated and editable sidebar.

Use AI to draft replies to conversations based on past conversations and help content.

Expand, shorten, edit, or translate text with AI.

Summarize back-and-forth conversations into a few bullet points with AI.

Track custom data points on each conversation for use in reporting and workflows.

Manage customer emails as a team.

Offer live chat anywhere on your website or in app.

Handle customer conversations through Instagram and Facebook Messenger.

Make and receive phone calls, logged in Help Scout.
–
(via integration)
(via integration)

Send and receive texts from your Help Scout inbox.
–
(via integration)
(via integration)

​​Set up automations to organize, assign, or reply to conversations.

Create a confirmation that is sent to customers as soon as their message is received.

Filter reports and activate the auto reply based on your operating hours.

Build a searchable and branded help center or knowledge base.
1 site
1 site
(add for $20/mo.)
3 sites
(add for $20/mo.)

Create and organize articles with text, images, hyperlinks, videos, and tables.

Optimized for search with an auto-generated sitemap and configurable SEO options.

Embed contact forms or live chat into your help center.

Use preset options, or control the look and feel of your site with custom CSS.

Control who can view your Docs site via API.

Customize a help widget you can place anywhere in your website or app.

An AI assistant that offers self-service answers to visitors using your knowledge base content.

Offer live chat or contact forms on any page, linked directly to your inbox.

Suggest different help content depending on the page URL.

Send visitors targeted messages on your website or in your app.

Collect answers to short-form surveys such as NPS anywhere on your website or in your app.

Collect customer satisfaction ratings and view the results in reports.

Prebuilt reports give you insight into volume, responses, and customer happiness on each channel.
30 days of data
2 years of data
Unlimited history

Filter reporting data into distinct views by conversation type, mailbox, tag, or folder.

Perform custom analysis by exporting your reporting data to a CSV or Excel file.

Access reporting data from the public API.

Users are members of your team in Help Scout.
Unlimited
Unlimited
Unlimited

Control visibility and access at the company, team, or user level.

Assign conversations and monitor reports based on a group of users

Users who can view and collaborate but not reply.

Requires a six-digit code to sign in to your account.

Safely store protected health information (PHI) in Help Scout.

Sign in to Help Scout with your company’s SSO credentials using any SAML-compatible identity provider

Limit access to your Help Scout account to users connecting from a predefined list of IP address ranges or individual IPs.

Connect Help Scout to other web services your business depends on.

A quick way for developers to pull customer data from a third party source into the sidebar.

Read/write data and connect more key systems with Help Scout.
–
200 calls/minute
400 calls/minute,
more on Pro plan

Pull in customer activity details from Salesforce to Help Scout.

Bring contextual information about your customers into Help Scout.

Create a new Jira issue from a Help Scout conversation.

Link Linear issues to conversations without leaving Help Scout.

FAQs

We switched our billing metric from users to contacts for a few reasons:

A contact is someone who received a reply from your team or had their question resolved by the AI assistant. Multiple conversations with the same person count as one contact.

Here are three different ways to help determine the unique contacts you serve each month:

Help Scout offers a 30-day money-back guarantee in case you’re surprised by a bill. However, after a few months of using the platform, your contact count will be clear and predictable.