You're facing client frustration with new accounting software. How can you turn their experience around? (original) (raw)

Turning client frustration into satisfaction with new accounting software is all about effective communication and support.

When clients struggle with new accounting software, it's crucial to address their concerns promptly and effectively. Consider these strategies to turn their experience around:

• Offer personalized training: Tailor sessions to individual needs to ensure clients feel comfortable using the software.

• Provide accessible support: Make sure clients can easily reach you through multiple channels like email, phone, and chat.

• Gather feedback regularly: Actively seek client opinions to identify issues early and show you value their input.

What approaches have worked for you in managing client frustrations?