You're faced with a client seeking extra features. How do you navigate their request beyond the agreed scope? (original) (raw)
Last updated on Oct 1, 2024
When a client requests more than what's agreed upon, it's crucial to handle it diplomatically. To navigate this challenge:
Assess the impact: Evaluate how the extra features affect timelines and costs.
Communicate openly: Discuss the implications with your client transparently.
Negotiate adjustments: If necessary, renegotiate the scope and contract terms.
How do you handle scope creep in your projects? Feel free to share your strategies.
Last updated on Oct 1, 2024
You're faced with a client seeking extra features. How do you navigate their request beyond the agreed scope?
When a client requests more than what's agreed upon, it's crucial to handle it diplomatically. To navigate this challenge:
Assess the impact: Evaluate how the extra features affect timelines and costs.
Communicate openly: Discuss the implications with your client transparently.
Negotiate adjustments: If necessary, renegotiate the scope and contract terms.
How do you handle scope creep in your projects? Feel free to share your strategies.
Help others by sharing more (125 characters min.)
19 answers
- When a client requests features beyond the agreed scope, I acknowledge their needs and explain the original agreement's limitations. Then, I propose options: a revised scope with adjusted timelines and costs, or deferring the new features to a future phase. This ensures transparency and aligns expectations.
- Handling client requests for extra features beyond the agreed scope is a common challenge for sales engineers. It’s crucial to fully understand the client’s needs and reasons behind their request to assess feasibility and importance. Determine if the request aligns with project goals. Communicate clearly about the implications, including trade-offs and challenges. If the request can’t fit within the current scope, suggest alternatives like phased implementation or prioritizing for future phases. Document any agreed changes to update the project scope, timeline, and budget, and always seek formal approval.
- 🚀 Quando um cliente pede algo além do escopo, é essencial: Avaliar o impacto no cronograma e custos Comunicar-se com transparência Renegociar termos, se necessário Enxergar oportunidades de novas vendas
- 1st i need to identify if it’s an update or a new scope in order to know if we must upgrade the current contract or establish new one. 2nd it’s the greatest opportunity to strengthen the relationship with the client by offering him the best solution in the shortest time. 3rd i must know the reason for this changes to evaluate my initial work.
- To handle scope changes, I first listen to the client’s needs to fully understand the value they see in new features. Then, I assess how these additions impact timelines, resources, and budget. If feasible, I offer options: either a phased approach where new features are added later or a scope adjustment with revised costs and timelines. Finally, I confirm priorities and formalize any changes, ensuring transparency and alignment throughout the process.