Impel | LinkedIn (original) (raw)

Software Development

Syracuse, New York 11,546 followers

The industry’s most advanced Customer Lifecycle Management platform

About us

Impel offers automotive dealers, OEMs, and third-party marketplaces the industry’s most advanced AI Operating System. The company’s end-to-end omnichannel solution leverages proprietary consumer behavioral data and generative conversational AI technology to deliver hyper-personalized sales, marketing, and service experiences at every touchpoint of the customer lifecycle. Impel’s fully integrated automotive retail platform works seamlessly with all major website, inventory, CRM, and DMS platforms. To date, the company has delivered over 27 billion shopper interactions, influencing more than $7 billion in sales and service revenue across 51 countries.

Industry

Software Development

Company size

51-200 employees

Headquarters

Syracuse, New York

Type

Privately Held

Founded

2014

Specialties

Automotive Ai, Customer Lifecycle Management, Digital Merchandising, 360 WalkArounds, Sales AI, Service AI, and Chat AI

Locations

Primary
344 S Warren St
Suite 200
Syracuse, New York 13202, US
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AGMASHENEBELI ave. 73
Terminal Roses Garden
Tbilisi, GE
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438 Maybank Ave
Toronto, Ontario M6N 3S8, CA
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76 Waldour St.
The Terrace, 5th Floor
London, W1F0UF, GB
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650 3rd Ave S.
Minneapolis, MN 55402, US
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Employees at Impel

Updates

11,546 followers
3h Edited
** Updated timing for exclusive Ford dealer and Lincoln retailer events at NADA 2025 in New Orleans ** Following the announcement of our groundbreaking partnership with FordDirect, we’re co-hosting exclusive sessions for Ford dealers and Lincoln retailers! Join us at booth 4651 for a cocktail, celebrate at our ribbon-cutting ceremony, and stay for one of our dealer presentations. Come see how the integration between Impel AI and FordDirect's Customer Journey Platform will help you deliver hyper-personalized concierge experiences across the entire customer lifecycle! Read our announcement from earlier this week: https://lnkd.in/gjtASKJj
11,546 followers
1d Edited
Impel and FordDirect are bringing industry-leading conversational AI capabilities to Ford Dealers and Lincoln Retailers across the US. Through a bi-directional integration of FordDirect’s Customer Journey Platform with Impel AI, we’re enabling dealers to deliver personalized, concierge-like experiences at every stage of the customer lifecycle. It’s a partnership that will redefine the automotive retail experience for customers and dealers alike. Join us at NADA! Stop by Impel’s booth (#4651) on Saturday, January 25th, at 11:00 AM CT (new time) for our exclusive ribbon-cutting ceremony. Read the press release: https://lnkd.in/gjtASKJj
ICYMI: We’re teaming up with RockED to launch the auto industry’s first comprehensive Automotive AI Certification program! Whether you’re focused on Sales, Service, Marketing, or running a dealership, this is your chance to stay ahead, acquire transferable skills, and master your craft in an AI-driven future. Let’s lead the way together
🚨 Now Launching: RockED x Impel! 🚨 RockED is proud to partner with Impel, the global leader in Automotive AI solutions, to launch the industry’s first standardized AI certification program! This certification is designed to equip dealership employees with essential skills to thrive in the future of automotive retailing, with a focus on: ✅ Sales ✅ Service ✅ Merchandising ✅ Marketing The program includes: - 70 microlearning Guides with actionable, bite-sized videos. - Digital badges and certificates to showcase expertise on social platforms, email signatures, and resumes. - A platform to upskill employees and prepare them for leadership roles in the AI-enabled future of automotive retailing. We’re excited to collaborate with Devin Daly, Co-Founder and CEO of Impel, to transform the way the automotive industry approaches training and upskilling in an AI-driven world.
11,546 followers
2d Edited
Considering AI for your Fixed Ops department? We analyzed customer data across 50 dealerships and 120,000 repair orders to quantify the value of Impel AI in the service drive. Here’s what we found: 27% More Service Appointments Dealership customers who received AI-driven, tailored communications from Impel were 27% more likely to complete a service appointment within 90 days. The hard numbers? Customers booked 95 more repair orders per dealership per month, yielding a 22% increase in service revenue. Visit our booth at NADA to see how Impel helps the dealership service drive work smarter: ➡️ Automates outreach to keep customers engaged. ➡️ Simplifies scheduling with hassle-free appointment booking. ➡️ Aligns operations under a unified AI platform to maximize efficiency and drive profitability. Visit Impel in Booth #4651 #AutoIndustry #DealershipTech
11,546 followers
2d Edited
Impel CEO and Co-Founder Devin Daly will join Craig Zeutzius, CEO of Covideo, and host Anu Roberts from CDK Global at NADA this Friday, January 24th at 12 PM CT, where they'll tackle the pressing question: Is AI the secret to lead management? Don't miss it - Booth 1501 + 1301! #NADAShow
FRIDAY at #NADAShow: Get the latest research and strategies from the experts leading the industry, including: ■ Jason Stein, Managing Director — The Presidio Group■ Elizabeth Krear, VP, Electric Vehicle Practice — J.D. Power■ Devin Daly, Co-Founder and CEO — Impel■ Craig Zeutzius, CEO — Covideo■ George J Saliba, GM — J&S AutoHaus ■ Dan Shine, Senior Editor — Automotive News■ Rafael Maldonado, VP and Chief Information Technology Officer — RWJFSee the full CDK LIVE schedule here: https://lnkd.in/eWc7F8Cd #CDKatNADA #NADA2025
11,546 followers
6d Edited
Introducing the First AI Certification for Automotive Retailers! We've partnered with RockED, the leading sales enablement platform in automotive, to develop the first standardized AI certification program in Automotive. This partnership will empower dealership employees with the training, knowledge, and skills to work seamlessly alongside AI technology—a crucial capability in today’s technology-enabled retail landscape. We're thrilled to help industry professionals learn practical AI applications that will strengthen their career trajectories while advancing the entire industry! Read the press release here: https://lnkd.in/gt8BxfWC #AutomotiveAI #DealershipTech
The Automotive AI Revolution is Here—Are You Ready? Whether you’re an AI expert or just getting started, you won’t want to miss Impel at NADA next week - Booth 4651! Come tell us about your dealership goals, and we’ll show you how Impel AI can help you achieve them. Can’t make it this year? Schedule a personalized demo today! https://lnkd.in/gSJTxYf9 #NADASHOW #AutomotiveAI
Don't wait for customers to visit your website - bring your webchat to them! Conversation Connect launches Chat AI from any channel—social, email, ads, or your website— engaging customers with real-time, AI-driven responses that turn interest into action and convert leads into appointments. Start chatting with buyers on their terms: https://impel.ai/chat-ai/
Impel AI is the only end-to-end AI Operating System built for the entire automotive customer lifecycle. Come see what true enterprise Automotive AI can do for your business in Booth 4651 at NADA this year! https://lnkd.in/gkEQkZRe

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Impel | LinkedIn (original) (raw)

Software Development

Syracuse, New York 11,546 followers

The industry’s most advanced Customer Lifecycle Management platform

About us

Locations

Employees at Impel

Updates

Join now to see what you are missing

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