RingCentral | LinkedIn (original) (raw)
IT Services and IT Consulting
Belmont, CA 240,406 followers
A leading provider of AI-driven cloud business communications, contact center, video, and hybrid event solutions.
About us
RingCentral, Inc. (NYSE: RNG) is a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence, and unlocks rich customer and employee interactions to provide insights and improved business outcomes. RingCentral is headquartered in Belmont, California, and has offices around the world.
Industry
IT Services and IT Consulting
Company size
5,001-10,000 employees
Headquarters
Belmont, CA
Type
Public Company
Founded
1999
Specialties
Cloud-based business phone systems, virtual PBX, unified communication, smartphone apps, Internet fax, Professionals Services, VOIP, Open API/Integration, Global Office, SMS, Online Meetings, Team Messaging & Collaboration, HD Video & Audio Conferencing, Contact Center, video conferencing, Webinar, and Events
Locations
- Primary
20 Davis Drive
Belmont, CA 94002, US
Get directions - The Broadway
Maidenhead, SL6 1NJ, GB
Get directions - Amsterdam, NL
Get directions - Bengaluru, IN
Get directions - Charlotte, North Carolina 28202, US
Get directions - Dallas, Texas 75254, US
Get directions - Denver, Colorado, US
Get directions - Dublin, IE
Get directions - Gurugram, IN
Get directions - Hamburg, DE
Get directions - Hangzhou, CN
Get directions - Hong Kong, CN
Get directions - London, GB
Get directions - Manila, PH
Get directions - Mumbai, IN
Get directions - Ottawa, CA
Get directions - Paris, FR
Get directions - Seoul, KR
Get directions - Zürich, CH
Get directions - Sydney, AU
Get directions - Tel Aviv, IL
Get directions - Valencia, ES
Get directions - Xiamen, CN
Get directions - Sofia, BG
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Employees at RingCentral
Updates
- We’re excited to unveil our latest AI-powered innovations for RingCX that deliver more seamless, personalized, and high-quality customer experiences. What’s new: 🔸 AI Assist for Agents Real-time, in-call assistance that offers contextual suggestions, ensuring more accurate, timely, and personalized resolutions 🔸 AI Assist for Supervisors Real-time alerts, summaries, and transcripts to quickly assess situations and determine the best intervention strategies 🔸 AI Coaching Insights for Quality Management Automatic and personalized coaching suggestions to address agent knowledge gaps 🔸 Bring Your Own IVA APIs Quick and seamless integration with any IVA Learn more about how these AI capabilities are helping to reshape the CX landscape and driving business success. https://lnkd.in/gY62pnqG
- Lost in translation? Not with RingEX! A communications platform equipped with AI-powered translation capabilities ensures your team can communicate clearly and effectively across languages. Whether working with international colleagues or supporting global customers, translation tools improve collaboration and accessibility, making sure every message is understood. See how RingSense for RingEX’s Smart Composer provides real-time message translation that breaks down language barriers and enables seamless communication anywhere in the world. 👇
- "Imagine a world where every customer interaction feels intuitive, personalized, and effortless." This vision, as described by CX expert Annette Franz, CCXP in her recent blog, is becoming a reality through AI innovations! 🚀 AI is revolutionizing customer experience by: ↳ Reducing wait times ↳ Improving first-call resolutions ↳ Enabling intuitive self-service options In her insightful recap of our recent webinar, Annette explores how RingCX's AI-driven capabilities are transforming the contact center landscape for customers, agents, supervisors, and enterprises. Curious about the future of CX? Dive into Annette's comprehensive overview to discover how AI is turning challenges into opportunities and setting new standards of excellence in customer experience: https://lnkd.in/ggEDZv9H.
AI Innovations for a Seamless Customer Experience - CX Journey™ https://cx-journey.com - Want to know what your event attendees really think? 🔮 To craft winning event strategies, gathering audience feedback isn’t just helpful—it’s an absolute must. Kerry McLaughlin, virtual event planner for the Cystic Fibrosis Foundation, finds that understanding your audience’s wants and needs with surveys and data enables event teams to continually refine their approaches and boost engagement. Listen below to get her take on the importance of feedback-gathering: https://lnkd.in/dJh85mvH.
- Wish your Microsoft Teams platform could do even more to support your communication goals? We’ve got you covered. 🔥 RingCentral for Microsoft Teams brings powerful and dependable telephony to your Teams environment, facilitating effective communication and collaboration. These advanced capabilities include: 1. Reliable calling with five years of 99.999% uptime. 2. A single number for calls, texts, chats, and faxes to unify your communications. 3. RingSense AI conversation intelligence, which empowers customer-facing teams with shared insights. Discover how RingCentral transforms your Teams platform into a communications powerhouse: https://lnkd.in/gkk6RUcu.
- AI is the game-changer for your CX & EX challenges. 💥 According to Metrigy’s recent research, AI is revolutionizing customer and employee interactions by: 🤝 Providing personalized interactions 🧘♀️ Reducing burnout ⚡ Improving efficiency Embrace AI to stay competitive and deliver exceptional experiences. Check it out 👉 https://lnkd.in/gFvKgaTS.
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240,406 followers
4d Edited
Why play it safe when your customer experience could set you apart? In times of uncertainty, doubling down on customer experience could be the smartest move, says customer experience futurist Blake Morgan. Investing in CX—even when the future seems unclear—is key to building stronger customer relationships and standing out from the competition. Listen to hear how bold CX strategies lead to greater rewards and make your experience a true differentiator: https://lnkd.in/g4BQ9myJ. - Tarrytown Expocare Pharmacy found a new way to elevate customer service with AI—here’s how. 💡 Tarrytown receives over 1,500 calls daily, so the team needed a communications solution that could keep up, enhancing customer interactions and streamlining workflows. The Tarrytown team turned to RingCentral to transform their communications with: 1. Real-time AI insights that identify key customer trends. 2. AI-powered coaching that boosts customer service. 3. Time-saving call monitoring that saves team leaders 20 hours per week. Thanks to AI, Tarrytown now delivers faster, smarter customer experiences. Read the case study to see how your organization can do the same with RingSense AI: https://lnkd.in/g9HeSAEe.
- Who needs copper when the cloud has your back? ☁️ It’s time to future-proof your communications and move your old, unreliable copper lines to the cloud. RingCentral’s Next-Generation POTS Replacement helps organizations stay ready for anything with a reliable, cost-effective, and scalable phone solution. By connecting traditional analog infrastructure to the cloud, you get enhanced dependability for essential equipment like emergency alarms and security systems. This National Preparedness Month, say goodbye to the unpredictability and high costs of copper lines and hello to a cloud solution that’s built to keep your organization prepared today and well into the future: https://lnkd.in/gPfryNqP.
- What if your customer support agents never had to say, “Let me check on that”? 🤔 Thanks to AI Assist for Agents in RingCX, those days are gone. Our new solution uses generative AI to give agents real-time assistance during customer interactions. It leverages existing company content to develop accurate, timely suggestions that enable agents to provide the right answer every time. The result? Faster resolutions, more personalized customer experiences, and better outcomes across the board. Discover how AI Assist for Agents transforms customer conversations and makes agents more effective than ever: https://lnkd.in/gY-sffNb.
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Stock
RNG
September 30, 2024
NYSE
20 minutes delay
Open
31.53
Low
31.47
High
31.885
Data from Refinitiv