Michael Pearce on LinkedIn: Your Customer Experience Must Evolve (original) (raw)
Michael Pearce’s Post
Customer Experience Expert | Consultant | Speaker | Behavioral Economics Enthusiast
9h
Businesses must respond to market changes and evolve operations to be successful. But change brings a risk that the experience doesn't connect with customers as well. In our latest article, we take a different view on the Starbucks experience and highlight the way companies can ensure great customer experiences while adjusting to new customer needs.
Asking one question with each operational change can avoid a decline in customer experience.
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