Consumer Services Collaborative Articles - 16 Articles (original) (raw)
- All collaborative articles
- Consumer Services
What are the best practices for designing a consumer referral incentive program? 9 contributions 3 weeks ago Learn how to create a referral program that rewards your customers for spreading the word about your consumer service business. Follow these best practices and tips.
Consumer Services
How do consumer services balance customer empowerment and data privacy? 4 contributions 2 months ago Learn how consumer services can balance customer empowerment and data privacy by following these tips and best practices.
Consumer Services
How do you innovate and improve your consumer service delivery continuously? 16 contributions 3 days ago Learn six tips on how to innovate and improve your consumer service delivery continuously and enhance your customer experience, satisfaction, and loyalty.
Consumer Services
How do you create a memorable customer journey in consumer services? 20 contributions 2 weeks ago Learn four steps to design and deliver a customer journey that differentiates your consumer service from others and delights your customers.
Consumer Services
How can customer service managers balance human and automated interactions in different scenarios? 14 contributions 1 month ago Learn how to use automation effectively and efficiently in different customer service scenarios, without compromising the quality of human interactions.
Consumer Services
How do you choose the best chatbot platform for your consumer service needs? 4 contributions Learn how to choose the best chatbot platform for your consumer service needs. Compare different types of chatbots, evaluate features and benefits, test and…
Consumer Services
What are the main challenges and risks of using chatbots and voice assistants in consumer services? 20 contributions 5 days ago Learn about the main challenges and risks of using chatbots and voice assistants for consumer services, and how to overcome them.
Consumer Services
How do you cope with the changing expectations and preferences of consumers in the digital age? 18 contributions Learn how to adapt and thrive in the consumer services field by delivering a satisfying customer experience that matches the changing expectations and preferences…
Consumer Services
How can you measure and improve the ROI of your CRM investment? 4 contributions 2 months ago Learn how to measure and improve the ROI of your CRM investment with six tips and best practices to track and optimize your CRM performance.
Consumer Services
How do you create actionable reports from customer feedback data? 2 contributions Learn how to turn customer feedback data into effective and meaningful reports that inform your decisions and strategies and improve your business.
Consumer Services
How do you test and improve your referral link or code program over time? 0 contributions Learn four key steps to test and improve your referral link or code program using goals, metrics, analysis, and changes. Boost your customer growth and loyalty.
Consumer Services
How do you involve customers in designing your service solutions? 10 contributions 2 months ago Learn how to co-create with customers in consumer services, following six steps. Co-creation can help you create more value, loyalty, and innovation.
Consumer Services
How do you test and experiment with different upselling and cross-selling tactics and messages? 4 contributions 2 months ago Learn how to test and experiment with different upselling and cross-selling tactics and messages to increase your revenue and customer loyalty.
Consumer Services
What are the best practices for integrating chatbots and live agents? 3 contributions Learn some best practices for combining service automation with human customer service. Chatbots and live agents can work together to provide a seamless and…
Consumer Services
How do you align your upselling and cross-selling strategy with your customer journey and lifecycle stages? 7 contributions Learn how to align your upselling and cross-selling strategy with your customer journey and lifecycle stages in five steps. Increase your revenue and customer…
Consumer Services
What are the best incentives or rewards to offer customers for referrals? 9 contributions 2 months ago Learn how to ask for customer referrals in consumer services without being pushy. Find out what incentives or rewards to offer and how to measure your program.
Consumer Services