Support Solutions for Better Business Communications - LiveHelpNow (original) (raw)
HEY, THERE! WE'RE CUSTOMER SUPPORT EXPERTS.
WHAT ARE YOU INTERESTED IN?
CUSTOMER
SUPPORT
Wave Goodbye To Agent Stress. Say Hello To Smiling Customers.
Omnichannel support software that will give your team the tools to drive an amazing customer experience.
CONTACT
CENTER
Turning Chaotic Contact Centers Into Happy Workplaces
Omnichannel communications software that will provide the data and resources your agents need to delight your customers.
HELP DESK
Simplifying Help Desk Chaos. One Support Ticket At A Time.
Software that brings organization and efficiency to the busiest help desks through the power of innovative AI.
AI
CHATBOTS
AI and Chatbots for Businesses of Any Size
Answer 80% of your customer support questions with AI-powered solutions
BOXES DON'T
DEFINE ME
Support Solutions For Modern Business Problems
Comprehensive support solutions for teams of any size across any industry.
01
CUSTOMER
SUPPORT
02
CONTACT
CENTER
03
HELP DESK
04
AI
CHATBOTS
05
BOXES DON'T
DEFINE ME
Tools For A Happy Team And Happier Customers
Field customer inquiries, generate leads, and improve CSAT. Industry-leading tools to make life easier for your agents and your customers.
Omnichannel Communication On Cruise Control
Customers can chat in real-time from any device.
Support Ticket Management
Trouble shooting at its best and lightning fast.
Self-Service Solutions Built For A Better Experience
Life is short. Don't make your customer ask the same question twice.
A Recipe For More Conversions And Higher Sales
Build personal connections through AI-powered customer service to turn browsers into buyers.
An Entire Team Wrapped Up Into One Tool
Introducing Hue. Harness the power of AI technology to source answers using your Knowledge Base and other data sources to create lightning-fast and spot-on responses to your customers’ unique questions.
AI Customer Support
Automation of 24/7 customer support to take the pressure off of your agents and make their lives easier.
Data Collection and Reporting
A collection of real-time feedback and answers for easy to understand analytics for improved responses.
Knowledge Base Articles
Creating knowledge base articles is no longer a chore. This process is completely AI automated by Hue, which will save you months worth of work.
We have every feature you’ll need to make your agents’ jobs easier and to ensure your customers never have to wait again.
Omni-Communications
Customers can communicate through any channel (SMS, email, live chat, or Facebook), while agents manage all messages in one seamless, lightning-fast interface.
Unbeatable Chat Tools
Level-up your agents with AI-driven conversations, chat sneak peek, language translation, secure file/data sharing, video chat, automations, and supervisor “whisper.”
Insights and Analytics
Reports and Dashboards provide unprecedented visibility into agent performance and insights into customer behavior including contact history, web pages visited, and more!
AI Customer Service Chatbot
The work day may end, but opportunities never stop. Hue AI provides meaningful, quality conversations to customers to get them pertinent product details, and gather lead information 24/7/365.
Key Integrations
All of our solutions are thoughtfully designed so you can get the most out of your existing tools. Integrate with your CRM, CMS, knowledge base, social media channels and more!
Unified Inbox
Your team will love having an organized workspace to streamline your inbox, keep related conversations threaded, and convert all requests into assignable support tickets.
Conversion Tracking
Whether communications occur via live chat, text message, social media, or email, conversion tracking will allow you to see in real-time exactly which interactions resulted in sales.
Ironclad Security
Securely share and receive PCI, PHI, and HIPAA sensitive information via live chat, text, and email – loan applications, credit card information, medical records, and more.
Free Training and Support
Free training to quickly get your team up-to-speed on best practices, so they’re ready to impress your customers with outstanding service from day 1 of implementation.
What Customers Say
Don't take our word for it. Here's what our customers have to say about LiveHelpNow.
“We are so impressed with how simple it was to install on our website… We started seeing results immediately!”
- Tammy Smith, Vice President
“LiveHelpNow has been an integral part of our company’s core tools, helping us to deliver excellent customer service in a timely fashion. Their user interface is intuitive and easy to use, their service is consistent, and their platform provides us with the analytical insight required to drive major decisions around our business. Thank you, LiveHelpNow!”
- Benjamin Jones, WaterPik
"LiveHelpNow not only made it easy to set up, they also provided amazing demonstrations so our users and administrators were able to get up and running within only a few days. Support is critical for us and LiveHelpNow has one of the best support teams that I’ve come across. They are quick to respond and very patient with the varying levels of knowledge and understanding of their clients.”
- Robert Wynter, Durham College
“As a customer for over 8 years, LiveHelpNow has the solutions to all your customer service problems. Tickets, Chats, and Knowledge base all in one easy to use system, that is always being improved and updated.. what more can you ask for? Want to stop juggling too many systems to help your customers and improve the time it takes to give them the answers they need… get LiveHelpNow.”
- Marc Vazquez, Ideal Tridon
“"The level of service we've received from LiveHelpNow is second to none. They have been excellent partners in helping us develop our programs and improve our performance." - Andrew Lim, J&P Cycles
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Waiting is for lobbies and bus stops!
“We are a loyal 7 year client of LiveHelpNow. Need I say more?”