Conversational AI | On-Demand Insights in Financial Services (original) (raw)
Answer Queries 10x Faster
Conversational AI transforms customer interactions and internal communications. This AI Agent is trained on your company's knowledge base, FAQs, and industry-specific information to provide rapid, accurate responses.
10x faster query resolution
24/7 availability for support
tailored to your company's processes
.svg)
AI That Searches Information
Unstructured AI
Extract, Transform, Load (ETL) layer to process complex, unstructured documents for RAG or GenAI applications.
.svg)
Document AI
Trained on your schema to extract, label, and organize data from loan applications, claims, PDF reports, and more.
Process
.svg)
Conversational AI
.svg)
.svg)
Database AI
.svg)
Search
.svg)
Decision AI
Decision
.svg)
Report AI
Create
Conversational AI Enhances Customer and Employee Experiences
Customer service representatives and employees spend significant time answering repetitive questions and searching for information. This creates delays in response times and reduces overall productivity.
30%
amount of time customer service agents spend looking up information to answer queries.
40%
amount of time employees spend on internal communication and information retrieval.
78%
percentage of customers who expect immediate responses to their inquiries.
.svg){kind=spacer}
How Conversational AI Works
Tailored to Your Company's Communication Style
Conversational AI dramatically reduces response times and workload. It integrates with your existing systems to provide instant, accurate answers, allowing your human agents to focus on complex issues and high-value interactions.
.svg)
.svg)
Key Features
Natural Language Processing
Understands and responds to queries in natural language, mimicking human conversation.
.svg)
Multi-Channel Support
Provides consistent responses across various platforms including chat, email, and voice.
Knowledge Base Integration
Accesses your company's databases and documents to provide up-to-date and accurate information.
.svg)
.svg)
Sentiment Analysis
Detects customer emotions and escalates complex or sensitive issues to human agents when necessary.
Continuous Learning
Improves its responses over time based on user interactions and feedback.
.svg)
Industry-Specific Knowledge
Fine-tune for vertical applications, providing context-aware responses.
Reliability Metrics
Provide confidence scores to reduce uncertainty in high-stakes scenarios.
.svg)
Security & Data Privacy First
Flexible deployment
Our automation software is deployed on your infrastructure, either on your virtual private cloud (VPC) or on-premises.
Data security
Your data stays within your systems, ensuring user privacy and compliance with regulations, enhancing business security.
Enhanced protection
This setup safeguards your users, keeping your operations secure and compliant.
Conversational AI integrates with your existing communication channels to automate up to 80% of routine interactions - ensuring faster, more consistent, and round-the-clock support for both customers and employees.
Multi-Language Support
Communicate effectively in multiple languages, breaking down language barriers for global operations.
Flexible API
API setup that integrates seamlessly with your CRM, help desk, and internal communication tools. The API operates where your data resides, ensuring minimal friction and zero manual data transfer.
End-to-end Workflow Automation Support
In addition to Conversational AI, you can leverage Multimodal's other AI Agents to automate your entire workflow, regardless of complexity or type.
Self-Learning
Continuously improve through human feedback, adapting to evolving needs.
Transparent Decision-Making
Offer insights into the reasoning behind each response for user confidence.
How Companies Save Time and Money With Multimodal
20x faster
application approval process
Automating Mortgage Application Workflow With AI Agents
95%+
accuracy in data extraction
Automating Insurance Underwriting with Customized AI Solutions
100%
Automation of contract cancelability determination
Transforming Loan Underwriting with AI-Driven Contract Analysis
90%
Reduction in response time
Streamlining Mortgage Processing with Custom Gen AI Solutions
1 AI Agent
answering queries using natural language
Boosting Customer Satisfaction With Quick and Accurate Responses
.svg)
20x faster
application approval process
Direct Mortgage Cuts Loan Processing Costs by 80% with our Agentic AI
.svg)
100%
automation of contract cancelability determination
Transforming Loan Underwriting with AI-Driven Contract Analysis
100%
automated decisioning
FORUM Credit Union Streamlines Loan Decisions with AgentFlow at 99% Accuracy
.svg){kind=spacer}
FAQs
What types of queries can Conversational AI handle?
Conversational AI can work with unstructured documents like policy reports, loan agreements, financial statements, emails, and audio files.
How long does it take to implement and deploy Conversational AI?
It takes us about 4-6 weeks to develop a pilot for your specific use case and about 3 months to develop a complete solution.
Can I use Conversational AI if my company has strict data privacy requirements?
Absolutely. Conversational AI is unlike traditional SaaS products because your data does not leave your walls. We build and deploy it on-premises or on the virtual private cloud your company uses.
How will you use my data for training your models?
We will use your internal data to fine tune Conversational AI, but we will not store it outside of your company’s data cloud or storage system. Our use of data abides by all data privacy regulations as well.