Mottingham Station | National Rail (original) (raw)

Opening Hours

This station is not continuously staffed please see staffing times for details of when staff are available.

Location

On way in to access trains off Court Road entrance

Collect tickets bought online
Accessible ticket machines

Yes

There is a Ticket Vending Machine on the station forecourt

Height adjusted ticket office counter

Yes

Counters can be raised or lowered to suit all customers

Purchase Oyster card here

Yes

Load Oyster Pay as you go here
Use Oyster Pay as you go here

Yes

Smartcards issued at this station

Yes

Smartcard tickets
Smartcard note

Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Information Available From Staff

Customer Information

Information Services Opening Times

Train running Information and advice on how to get assistance available through the Help Point.

Staff Help Available

Customer Services Notes

This station has Secure station accreditation - For more information contact 0345 322 7021

Help point location

There at help points in key locations inside the station

Live service information

Announcements at the station are made both visually and audibly

Induction loop availability

Induction loops are at designated listening areas

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to Platform 1 for services to London via main station entrance. Step free access to platform 2 for services away from London via side entrance. No step free interchange between platforms. Stepped access between platforms by footbridge.

Ticket barriers and gates

No

Accessible ticket machines

Yes

There is a Ticket Vending Machine on the station forecourt

Height adjusted ticket office counter

Yes

Counters can be raised or lowered to suit all customers

Accessible Toilets

Yes

Platform 1- Available during staffing hours. This toilet is stoma friendly.

Waiting rooms

Yes

Only available when staff present

Small heated waiting room on platform 1 Only available when staff present

Accessible public telephones

Yes

Public telephones are not wheelchair accessible

Tactile paving on platform edges

There are tactile warnings on all platforms

Accessible taxis here

Yes

Accessible taxis are available to book

Impaired mobility set down/pick-up point available

Yes

Accessible spaces

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Impaired mobility set-down/ pick-up point note

This is a combined drop off and pick-up point at this station

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop of and/or pick-up point

Waiting facility location

The drop off and/or pick up point is on the same side of the station

Ramp deployment from rear of vehicle

Ramp cannot be deployed from the side or rear of vehicle

Set-down/ pick-up location covered

The drop off and/or pick up point is uncovered

Number of set-down/ pick-up spaces

Up to three vehicles

Help point near set-down/ pick-up

There is no help point close to this drop off and/pick-up point

Staff help available
Customer Help Points and Meeting Point

Yes

Helpline

Yes

*Helpline closed on Christmas Day

Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

Help point location

There at help points in key locations inside the station

Toilets

Yes

Platform 1- Available during staffing hours

Accessible Toilets

Yes

Platform 1- Available during staffing hours. This toilet is stoma friendly.

Baby Changing

Yes

Platform 1- Available during staffing hours

Waiting Rooms

Yes

Only available when staff present

Small heated waiting room on platform 1 Only available when staff present

Sheltered waiting area

There is sheltered waiting at the station

Car Parking Availability

Accessible spaces

8 spaces

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Impaired mobility set down/pick up points available

Yes

Parking charges

Parking charges apply

Refreshment Facilities

Yes

Coffee kiosk and Selecta vending machines

Accessible Public Telephones

Yes

Public telephones are not wheelchair accessible

Spaces

26 spaces

You may leave your cycle in the rack provided however you do so at your own risk.

Location

outside station, Platform 1

Cycle Hire Information

There are no cycle hire facilities at this station

More Information