All emergency repairs must be telephoned through to 0800 952 5555.
Whose responsibility is it?
Most repairs to the outside of your building and the communal areas such as lobbies and lifts are our responsibility.
We will also do some extra work for tenants aged 60 or over and tenants with certain disabilities.
You are responsible for repairing broken glazing in your windows, replacing broken gully grids on the drains outside your home and repairs to your garden.
If you are unsure who is responsible for a repair to your home, fill in our Tenants Liability Form (Word) and send it to the address included on the form. We will decide whether or not you need to pay for the repair.
Windows
Windows
Council
Tenants
Disabled/OAPs
Internal timber, UPVC or tile window sills (unless affected by rot or woodworm)
X
Skirting boards and picture rails (unless affected by rot or woodworm)
X
Window vents
X
Doors
Door
Council
Tenants
Disabled/OAPs
Internal doors, ironmongery, and threshold strips (unless affected by rot or woodworm)
X
Floors
Floors
Council
Tenants
Disabled/OAPs
Concrete floors (not including floor tiles)
X
Vinyl floor tiles where we fitted them (we will only do full replacement in bathrooms, toilets and kitchens)
X
Floorboards and joists
X
Loose floor coverings and fitted carpets
X
Ceilings
Ceilings
Council
Tenants
Disabled/OAPs
Major plasterwork
X
Minor repairs to plasterwork, such as cracks and small holes (less than six inches or 150mm square)
X
X
Fireplaces
Fireplaces
Council
Tenants
Disabled/OAPs
Fireplaces
X
Sweeping chimneys
X
Staircases
Staircases
Council
Tenants
Disabled/OAPs
Staircase, banisters and handrails
X
Bathroom
Bathroom
Council
Tenants
Disabled/OAPs
Bath panels (unless we damaged them while doing other repairs, but replacements may not match existing panels)
X
Wooden airing cupboard panels, frames, door and shelving (unless affected by woodworm or rot)
X
Internal pipework boxing, but only if we originally fitted it
X
Kitchens
Kitchens
Council
Tenants
Disabled/OAPs
Kitchen cupboards (we will replace cupboards that are beyond repair but not necessarily to match existing units)
X
Cupboard drawers
X
Cupboard door catches, handles and hinges
X
Worktops. We will replace worktops that are beyond repair due to normal wear and tear but not necessarily to match existing
X
Hallways and walls
Hallways
Council
Tenants
Disabled/OAPs
Hat and coat rails
X
Light switches
X
Plumbing
Plumbing
Council
Tenants
Disabled/OAPs
Water service pipes, overflow pipes and water tanks
X
Blocked sink, bath and hand basin waste pipes
X
Blocked toilet the first time only, unless the drain is faulty
X
Taps, stop cocks, and wheel valves
X
Sink unit
X
Wash hand basin
X
Toilet flushing systems
X
Toilet seats
X
Bath or shower tray
X
Plugs and chains
X
Shower, if we own it
X
Seal between the bath or sink unit and tiles
X
Bleeding of radiators
X
Alarms
Alarms
Council
Tenants
Disabled/OAPs
Smoke alarms (when we fitted them but not including the battery)
X
Carbon monoxide alarms
X
Internal decoration
Internal decoration
Council
Tenants
Disabled/OAPs
Internal decoration
X
Home security
Home security
Council
Tenants
Disabled/OAPs
Extra door and window locks
X
Security door chains and spyholes
X
Home energy efficiency
Home energy efficiency
Council
Tenants
Disabled/OAPs
Draught proofing to windows (unless it is part of the frame design)
X
Draught proofing to external doors (unless it is part of the frame design)
X
Separate hot-water cylinder jackets (after we have supplied the first one)
X
Low-energy light bulbs
X
Repairs to communal areas
If you notice a problem with any of the following, you should contact the repairs operation centre: