Unified Customer Experience Management Price Plans (original) (raw)
Become a customer experience pro with Nextiva
Company
Using Nextiva
Access the best customer experience content
Nextiva is shaping the future of CX. Learn how to take your customer interactions to the next level.
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Nextiva Unified-CXM brings all customer interactions into one AI-powered platform for orchestrated customer journeys that acquire, retain, and grow customers.
Deliver Amazing
Customer Experiences
Deliver amazing experiences with the #1 platform for experience
management across all customer interaction channels.
For startups
Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.
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For small teams
Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.
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For growing teams
Create amazing customer experiences across all channels including chatbot and an inbound call center. Add Nextiva voice service to your MS Teams and gather insights via advanced reporting.
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For sales & service teams
Everything a small business needs to run a successful sales & service organization and operate like a Fortune 500 company — including transcription & summarization, advanced IVR, and intelligent routing.
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Compare plan features
Customer Experience
Digital
Core
Engage
Power Suite
2,000
10,000
Group email mailbox
(2 accounts)
(3 accounts)
(10 accounts)
Unlimited
Customer to team SMS messaging
Customer video & screenshare
AI and Workflow Automation
Digital
Core
Engage
Power Suite
Smart call routing (Simple IVR)
Yes, usage charges may apply
Intelligent and skills-based routing
Transcription and summarization
Voicemail with AI transcription
Inbound sales and service call center
User Access
Digital
Core
Engage
Power Suite
Unified digital user Inbox
Desktop app for voice, SMS, video
Mobile app for voice, SMS
Agent voice and digital platform (Web-based)
Service and Support
Digital
Core
Engage
Power Suite
Professional implementations (Additional fee)
Security & Reliability
Digital
Core
Engage
Power Suite
Productivity
Digital
Core
Engage
Power Suite
Unlimited business voice & video
Unlimited audio conferencing and video meetings
(1 dashboard)
(2 dashboards)
(3 reports)
(5 reports)
(10 reports)
(Unlimited)
Integrations
Digital
Core
Engage
Power Suite
Outlook & Google contacts
Integrations (Salesforce, HubSpot, Zendesk) *
Add on
Add on
Add on
Social media (Facebook, Instagram, TikTok)
(2 accounts)
(3 accounts)
(10 accounts)
(Unlimited)
Ecommerce reviews (Google Store, Amazon)
(2 accounts)
(3 accounts)
(10 accounts)
(Unlimited)
App store reviews (Apple App Store, Google Play Store)
(2 accounts)
(3 accounts)
(10 accounts)
(Unlimited)
Online Reviews (Google Reviews, Yelp, TripAdvisor)
(2 accounts)
(3 accounts)
(10 accounts)
(Unlimited)
** Additional set-up, implementation, and usage fees may apply to these features.