Support and Subscriptions from OpenFaaS Ltd (original) (raw)
Support for production
What level of support does your team or organisation need?
Enterprise Support
Add-on for OpenFaaS for Enterprises
The world's best support for OpenFaaS in production.
- Critical issues or downtime could affect your business.
- Rest assured that you'll get a response within the agreed Service Level Agreement (SLA) period.
- You may need us to talk to procurement or legal.
- Learn best practices and configuration for production.
- Get direct access to our engineering team via Slack.
Standard Support
Included with OpenFaaS Standard
Your team will self-support OpenFaaS, but you're not alone.
- An SLA isn't necessary, tricky issues or sudden downtime wouldn't impact your business.
- You're happy to pay by invoice, without meetings with procurement or the legal team.
- Collaborate with other customers in a private Customer Community.
- Send suggestions and feedback directly to our team via GitHub Discussions.
- Talk to us at our weekly Office Hours call.
Our Company Values
When you work with us.
- Integrity, First and Foremost.
- We earn trust by making the right decisions and will be rewarded for acting ethically.
- Customer Empathy.
- Our goal is to create useful software which is of value to our customers. So we will use our own solutions, and act to improve their experience.
- Simple Solutions.
- We prefer working solutions which deliver value, over contrived or elaborate ones.
- Intrinsic Motivation.
- We are responsible for our own inspiration and motivation. We learn from others and maintain a high level of curiosity and positivity.
- Accountability and Ownership.
- We are accountable to each other and our customers for our work and our conduct. We own our mistakes and look to learn from them. We win or lose together, and act that way.
- Clear Communication.
- We communicate with clarity on a regular basis. We are open to constructive feedback so that we can do better.