FAQ: Product Delivery for DTS Software Customers | Precisely (original) (raw)

Where do I go for support?

For all your support needs, visit support.precisely.com.

Now that DTS Software Support is part of Precisely, where can I find DTS software downloads, patches, and fixes?

Software downloads, patches, installation files, and fixes for DTS Software products will no longer be available on the DTS Software website after the migration is complete.

Going forward, all software downloads, patches, and fixes will be distributed via the Precisely Data Experience (PDX).

Please review this Knowledge Base article for information about downloading Software from the Precisely Data Experience (PDX).

What if I run into issues accessing products I subscribe to or am licensed for?

For any issues or questions regarding access to your Precisely products, please reach out to Precisely Support. More information can be found here:

Where do I find license keys?

You will continue to receive keys for software products via emails from the Global Fulfilment Team.

If for any reason you need to obtain a license key for a previously ordered product, please open a case within the Customer or Partner Community.

Where do I find the software installation instructions and release notes?

Installation guides and release notes can be found within the Customer or Partner Community, under Find Support by Product

How will I know when there’s a new release available for download?

Information on new product releases will be made available within the Knowledge Communities (online forums) via support.precisely.com. Here’s what you should know to get started: