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Notice of Change Healthcare Cybersecurity Attack
Roswell Park Comprehensive Cancer Center and Roswell Park Care Network were recently notified of a cybersecurity issue involving a vendor, UnitedHealth Group’s Change Healthcare — a healthcare technology company that provides revenue and payment tools. While efforts continue at a national level to address this incident, we are contacting you to make you aware of payment issues affecting some services provided at Roswell Park.
RPCI Clinical Practice Plan billing: If you received a Roswell Park bill before Feb. 21, 2024, payable to “RPCI Clinical Practice Plan" (see lower portion of bill) and have not yet paid, the system is out of service until further notice and we are unable to process your payment at this time. There will be no penalty or referral to a collection agency for late payments under this plan. Bills for ongoing appointments and clinic visits will not be issued for the short term. Patients will be instructed accordingly on how to make payments for these services once systems are operational again.
IMPORTANT: Outside of billing for those services, all other hospital service billings related to Roswell Park remain unaffected, and payment of all other hospital bills can continue as normal.