What is SA-Venues.com Payment Protection? (original) (raw)

"What is SA-Venues.com Payment Protection and how does it protect me?"

The SA-Venues.com Payment Protection Guarantee will 100% refund for cancellations if they're as a result of:

lockdown regulations
injury / illness
family responsibility
transport disruption
establishment closure

Terms

We'll refund you if you cannot reach your reserved accommodation for any of the following reasons:

Lockdown regulations restrict your travel

If your booking was made after 31 May 2020, you will be entitled to a full refund in the event that you are unable to travel due to government lockdown regulations.

You, or a close relative*, are hospitalised due to sudden illness / injury

Where 'sudden illness' means that, at the time of booking, you did not know about, nor could have anticipated, the illness. Provide us with a doctor's certificate advising against travel, or proof of hospitalisation.

A close relative* dies

Provide us with an official death certificate.

Your car breaks down, or there is a significant flight delay / grounding

If your car breaks down provide us with an invoice from either a mechanic or a car-towing company.
If your flight was delayed, provide us with a flight number and booking reference number.

The establishment has closed its doors

The accommodation establishment ceases to operate during the period that coincides with your booking.
Please note acts of God are not covered.

Disclaimer

Payment Protection only applies when payment has been made to SA-Venues.com (Net-Focus Interactive CC).
You must have submitted any refund request, and required proof, to support@sa-venues.com within one week of the first missed night.
Your refund will cover only the nights at the venue you could not attend, and those guests who could not attend.
The total refund depends on how much was paid to SA-Venues.com for the booking. Additional payments made to the establishment are not covered.
You will receive your refund to the same bank account, or credit card, used to make the reservation.

* A close relative is a husband, wife, child, grandchild, sibling, parent or grandparent.

Didn't answer your question?

Please email us or call during office hours +27 021 797 1134 and we'll gladly assist you.

SA-Venues.com® has been assisting travellers with their South Africa travel plans since 1999, and is the largest, independent online travel guide for South Africa available in both English and German.