Salesforce CRM: Try The World’s #1 AI CRM (original) (raw)
Attract more prospects, close more deals, and strengthen customer relationships by uniting sales, service, marketing, commerce, and IT on one integrated platform.
Surpass your business goals and exceed customer expectations with Salesforce.
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What is CRM?
Learn how customer relationship management software helps all your teams work together to put customers at the center of every interaction.
CRM that serves customers, boosts productivity, and grows revenue.
Build relationships with a single, shared view of every customer.
Empower employees to deliver more personalized experiences with a holistic view of every interaction across sales, service, marketing, commerce, and more.
Scale trusted AI across every experience.
Increase productivity and grow revenue with AI capabilities grounded in your data. Build and customize autonomous AI Agents to support employees and customers. Take action faster on tasks like generating lead follow-up plans, creating more engaging marketing campaigns, and closing cases faster.
Bring teams together with fully integrated, customized tools.
With a a full view of your business data, employees have the context they need to make the most of every interaction. Service reps can identify sales opportunities, merchants can resolve service issues, and marketers can upsell dynamically.
Find solutions tailored to your industry and business size.
Get CRM solutions built on 25 years of experience, best practices, and industry-specific needs for healthcare, retail, high tech, the public sector, and many more.
One platform that strengthens all your customer relationships.
From small businesses to large enterprises, businesses are growing with Salesforce.
Find the CRM that fits your business size.
See how customers transform their business with CRM, trusted AI, and data.
Read these articles on how CRM can solve your business needs.
Explore CRM that's made for your business type.
Learn more about key CRM topics.
Keep up with the latest in CRM with guides, research, and insights.
Take the next step with the world's #1 AI CRM.
Salesforce CRM frequently asked questions
Yes. Salesforce is an online CRM, also known as a cloud-based CRM. It is a Software as a Service (SaaS) platform, which delivers applications over the internet. As a cloud-based CRM system, all platform hosting and maintenence is performed by Salesforce, eliminating many of the costs and responsibilities involved in maintaining CRM infrastructure and security management.
Salesforce was built to be easy-to-use by all employees across your entire organization. Salesforce has an intuitive interface, which lets you interact with Salesforce CRM through conversational AI, the way you would speak to a colleague. With Trailhead, Salesforce's free online learning platform, anyone can learn in-demand skills, earn resume-worthy credentials, gain CRM certification, and connect to new career opportunities.
CRM benefits companies in many different ways. Some of them include more productive sales teams, a single view of the customer, actionable analytics and data dashboards, customer-centric automation, proactive customer service interactions, simplified collaboration, increased productivity with artificial intelligence (AI), integration with your existing business apps, access to your information from anywhere, scalability for growth, and security you can trust.
Salesforce is a sales CRM that helps teams sell faster, smarter, and more efficiently. Sales Cloud is part of the #1 AI CRM, which empowers sellers, sales leaders, sales operations — and even partners — with data from any source and built-in trusted AI. With Salesforce, sales organizations can engage buyers, improve productivity, close deals faster, and grow revenue with sales software on the most complete platform for sales.
In addition to sales, Salesforce also offers CRM for Marketing (Marketing Cloud), CRM for Service (Service Cloud), CRM for Commerce (Commerce Cloud), CRM for Data (Data Cloud), and more. Salesforce CRM and apps provide one single source of truth with the most up-to-date customer information, helping strengthen the customer relationship at every point of the the customer lifecycle.
CRM apps like Marketing Cloud helps businesses manage and optimize marketing efforts with current and potential customers. It enables businesses to create, automate, and personalize marketing campaigns using email, social media, mobile messaging, advertising, and web channels. Marketing CRM, together with marketing AI, utilizes your customer data to create personalized communications aimed at growing lasting customer relationships to boost customer retention and revenue. Combined with CRM for sales, service, commerce, data, and IT, CRM marketing gives you access to unified customer profiles, rapid audience segmentation, content creation, campaign management, analytics, and customer journey mapping.
Yes. Salesforce is built for CRM integration, making sure that your business is able to share data across internal and external applications. Salesforce's MuleSoft is a unified platform that provides businesses with the essential building blocks for connected experiences, products, and services.
With Salesforce CRM, you can integrate all of your data, systems, or AI models, and automate any task or process to transform your business and drive real value. AppExchange is a robust SaaS marketplace, where Salesforce partners build custom apps that can be used with your Salesforce CRM.