Resources for Members | The SHIpT List Shopper Collective: Stop Unethical Labor Practices Today! (original) (raw)

"We are taking care of Shipt Shoppers."

This is a blatant lie. In a survey of shoppers that we conducted, over 82% of active Shipt shoppers nationwide have not received any PPE from either Shipt or Target. At the beginning of April, an email went out to “active” Shoppers that they could order free PPE kits comprised of gloves and hand sanitizer. Many shoppers who have ordered these kits either did not received them or had their PPE shipments arrive over a month late.

In an email to Shipt Shoppers on April 3, Shipt announced that Shoppers would be able to pick up gloves and masks at their nearest Target store within two weeks. Target publicly tweeted that they would not be giving PPE to delivery workers and Target managers routinely refuse to give masks to Shipt shoppers. We are greatly disturbed that Shipt would lie about their refusal to adequately protect all workers during a worldwide pandemic; especially considering the high health risks of being in a grocery store during this pandemic.

Shipt Shoppers with a COVID-19 diagnosis or those told to quarantine because of coronavirus symptoms are not being paid as Shipt promised. Shipt is requiring Shoppers to provide documentation from a public health authority (such as the Department of Health), the CDC, or the FDA. The CDC and FDA do not provide testing, and in many parts of the United States, it is difficult to be tested for coronavirus by local health authorities. Shoppers who have sought CDC and FDA testing are routinely referred to pharmacies or primary care doctors, but Shipt has repeatedly told shoppers that having a diagnosis and note from a doctor or pharmacist is insufficient, according to the Shipt Shopper Hub.

COVID-19 pay is also not being extended to shoppers who are immunocompromised or are too high-risk to shop.

Shipt also said that there has been a 30% increase in pay for Shoppers, implying that Shipt is paying shoppers 30% more per order. This is untrue, and Shoppers have not received any sort of hazard pay, except in areas like Seattle, where hazard pay is required by local ordinance. In our nationwide shopper survey, 85% of Shipt shoppers reported that they have not received increases in order pay from Shipt, while 12% of shoppers report pay increases solely due to the fact that they had taken on more orders and are therefore earning that additional pay by increasing their workload, not by having it given to them by Shipt.

Shipt told customers that the most active Shoppers received a “surprise bonus.” In emails to shoppers and interviews with the press, there were no “surprise bonuses” but rather “spot bonuses” paid as recognition to individual shoppers who interacted with the news media. Some shoppers have noticed increases in tip earnings, but this has nothing to do with Shipt HQ “taking care of shoppers” since tips are wholly paid by members like you.

We hope that you will join us in asking Shipt to provide us with immediate PPE, hazard pay, and expanded COVID-19 sick leave. You can reach Shipt directly at (205) 502–2500 or support@shipt.com to express your frustration about this misinformation and mistreatment of Shipt’s essential workers.