the fastest way to get a new esim (original) (raw)

i do not have a connection despite installing and activating my eSIM

toggle the airplane mode on and off. this quick troubleshooting step often helps restore proper functionality.

i am outside Bahrain and unable to use the eSIM after installing and activating it

installing and activating your eSIM can be done from anywhere. however, voice and data services from stc will be enabled automatically only once you are in Bahrain.

which devices are esim-compatible?

Apple iPhone 12 (all models), 13 (all models), 14 (all models) and 15 (all models).

Samsung Galaxy S20 (all models) S21 (all models), S22 (all models), S23 (all models) and S24 (all models)

Huawei P40, P40 Pro and Mate 40 Pro.

i've lost my eSIM QR code

i want to track and view my eSIM order details

i've lost my eSIM order number

order numbers are sent to you by email with the order receipt. in-case you lost the receipt, contact our customer support to assist you by calling 124 or chatting on mystc BH app.

i am unable to pass face recognition to order an eSIM

there might be different reasons:

• identity document is expired, a valid document is required.
• facial recognition did not match the provided identity document.
• using a rooted device, unrooted device is mandatory.
• using VPNs, which is not allowed during the process.

i am unable to install and activate my eSIM

there might be different reasons:

• trying to add an eSIM that has been added before. if you are trying to transfer your eSIM to a new device, you must first deactivate it from the old device.
• reaching the maximum number of allowed eSIMs on your device. To add a new one, you must remove another one first.
• partial scanning of QR code due to poor connection. you can try again with better connection.