Contact Center Software Pricing | Talkdesk (original) (raw)
Talkdesk cloud contact center platform pricing.
Select the Talkdesk contact center edition right for you and stay ahead of customer needs with digital, AI, and industry-specific products.
CX Cloud Digital Essentials
Add the power of digital customer engagement to your Talkdesk contact center including chat, email, SMS, social channels, and more.
- Digital Engagement (Email, Chat, SMS, Social Messaging)
- Studio & Routing
- Connections
- API Access
- Real-time Dashboards (Live)
- Business Intelligence (Explore)
- Conversations Mobile App
- Quality Management
CX Cloud Essentials
Gain the essential capabilities to get your hybrid contact center servicing customers including routing, voice engagement, dashboards, reports, APIs, and more.
- Voice Engagement
- Studio & Routing
- Studio Functions
- Real-time Dashboards (Live)
- Business Intelligence (Explore)
- Connections
- API Access
- Workspace Designer
- Automation Designer
- Conversations Mobile App
- Also Available:
- Digital Access for Essentials
- 70+ out-of-the-box integrations
- 100+ AppConnect marketplace
CX Cloud Elevate
Elevate your contact center experience with digital customer engagement, automated notifications, quality management, and actionable customer feedback.
- Everything in essentials, plus
- Digital Engagement
- Quality Management
- Screen Recording
- Feedback
- Automated Notifications
CX Cloud Elite
Develop Elite team performance, turn insights into results, mitigate risks of a distributed workforce, & choose from one of four add-ons.
- Everything in elevate, plus
- Custom Reporting with Live & Explore
- Performance Management
- PICK 1 ADD-ON PACKAGE FROM THREE OPTIONS:
- Workforce Management
- Customer Experience Analytics
- Proactive Outbound Engagement
*Talkdesk also offers per hour login consumption pricing and concurrent pricing. Prices are based on a minimum 3 year commitment to these Editions. Additional telco and usage fees not included. Due to foreign exchange rate approximation, list price is not the exact price that will be quoted.
Explore our Experience Clouds.
Financial Services Experience Cloud™ for Banking Edition
Financial Services Experience Cloud for Banking includes all capabilities in the Elite edition.
- Elite edition capabilities, plus
- Industry Workspace
- Banking Core Systems Integrations
- Industry Workflows
- 100% Uptime SLA
- PICK 2 ADD-ONS FROM 3 OPTIONS BELOW (2 IN TOTAL):
- Workforce Management
- Customer Experience Analytics
- Proactive Outbound Engagement
- additional available add-ons:
- Talkdesk Autopilot for Banking
- Talkdesk Copilot
Financial Services Experience Cloud™ for Insurance Edition
Financial Services Experience Cloud for Insurance includes all capabilities in the Elite edition.
- Elite edition capabilities, plus
- Industry Workspace
- Policy Administration and Claims Management Systems Integrations
- Industry Workflows
- 100% Uptime SLA
- PICK 2 ADD-ONS FROM 3 OPTIONS BELOW (2 IN TOTAL):
- Workforce Management
- Customer Experience Analytics
- Proactive Outbound Engagement
- additional available add-ons:
- Talkdesk Autopilot for Insurance
- Talkdesk Copilot
Healthcare Experience Cloud™ for Providers Edition
Healthcare Experience Cloud for Providers includes all capabilities in the Elite edition.
- Elite edition capabilities, plus
- Industry Workspace
- Policy Administration and Claims Management Systems Integrations
- Industry Workflows
- 100% Uptime SLA
- PICK 2 ADD-ONS FROM 3 OPTIONS BELOW (2 IN TOTAL):
- Workforce Management
- Customer Experience Analytics
- Proactive Outbound Engagement
- additional available add-ons:
- Talkdesk Autopilot for Healthcare
- Talkdesk Copilot
Retail Experience Cloud™ Edition
Retail Experience Cloud includes all capabilities packaged in the Elite edition.
- Elite edition capabilities, plus
- Industry Workspace
- E-commerce Integrations
- Industry Workflows
- 100% Uptime SLA
- Customer Experience Analytics
- CX Sensors
- PICK 2 ADD-ONS FROM 3 OPTIONS BELOW (2 IN TOTAL):
- Workforce Management
- Customer Experience Analytics
- Proactive Outbound Engagement
- additional available add-ons:
- Talkdesk Autopilot for Retail
- Talkdesk Copilot
GOVERNMENT EXPERIENCE CLOUD™ EDITION
Government Experience Cloud meets the highest information security standards.
- Voice Engagement
- Digital Engagement (2 channels)
- Studio & Routing
- Real-time Dashboards (Live)
- Business Intelligence (Explore)
- Quality Management
- Workforce Management
- Connections
- API Access
- BYOC (Bring Your Own Carrier)
- Enhanced Security
Download our pricing datasheet to learn more about our product editions.
Choose add-on packages to extend your capabilities.
*Select capabilities may not be available for add-on with Talkdesk Government Experience Cloud™ Edition.
Select additional integrations for your unique environment.
Talkdesk for Salesforce
Talkdesk for Salesforce Service Cloud Voice (BYOT)
Talkdesk BYOC (Bring Your Own Carrier)
Talkdesk Microsoft Teams Connector
Talkdesk Oracle Service Cloud Connector
Talkdesk SAP Cloud for Customer (C4C) Connector
Talkdesk ServiceNow Connector
Talkdesk Zoom Connector
Talkdesk Pega Connector
Talkdesk Verint WFM and QM Connector
Talkdesk Verint Case Management (CM) Connector
Talkdesk HubSpot Connector
Choose additional products to meet more needs.
*Select capabilities may not be available for add-on with Talkdesk Federal Experience Cloud™ Edition.