terms – Techdirt (original) (raw)

AI Lawyer Has A Sad: Bans People From Testing Its Lawyering After Being Mocked

from the DoNotTest-DoNotPay dept

Well, a lot has happened since I first started looking into the “World’s First Robot Lawyer,” from DoNotPay. First, Joshua Browder, DoNotPay’s CEO, reached out to me via direct message (DM) and told me he would get me access to my documents by 2 PM the next day – Tuesday, January 24th – saying that the delay was caused by my account being locked for “inauthentic activity,” a term he did not explain or define. Then, Josh claimed he was going to pull out of the industry entirely, canceling his courtroom stunt and saying he would disable all the legal tools on DoNotPay.com. He said he was doing it because it was a distraction, but the fact that he cited exactly the same two documents that I was waiting to receive seemed like a hell of a coincidence.

But plus ça change, plus c’est la même fucking chose, as the poet says. Here’s what hasn’t changed: I still don’t have my documents, and Josh still hasn’t answered the questions I asked him like he said I would.

In his direct message, Josh said he would be willing to answer any questions I asked in good faith. I took him at his word, and responded to the email he sent me announcing his pullout with the following four questions:

  1. Can you describe for me the process DoNotPay used to identify the relevant law for a demand letter? (Cf. “Based on your location, DoNotPay will generate a formal demand letter on your behalf with the most relevant state legislation regarding defamation,” from here: https://web.archive.org/web/20230127063724/https://donotpay.com/learn/cease-and-desist-order/)
  2. Were humans involved in the generation of any client documents described by anything under your “Legal Tools” section? I don’t mean the creation of the templates, etc., I mean in the production of a document based on client responses to prompts.
  3. Are the articles in the “Learn” section of your website written by ChatGPT or equivalent, or by humans?
  4. Who signed the subpoena for the officer in the traffic case that was referenced in your now-deleted tweet?

I asked all these questions in good faith, and for good reasons. Josh represents — over and over and over and over again — that DoNotPay features a robot lawyer with artificial intelligence, going so far as to say that it uses AI instead of “human knowledge.” The sole document I got was one that didn’t make any kind of promise of customization or that it would contain “the most” relevant legislation for anything; the ones that did require that kind of analysis were the ones that got hung up in multi-hour deadlines and never ultimately delivered. Given how much weight he puts on these claims, I think it’s fair to interrogate and test them.

The articles, or “blog posts” as Josh calls them, are a slightly different situation. There are a TON of them, and they are all published without dates or bylines. But many of those articles have significant errors, both legal and factual, and if someone relied upon them, they could be in big trouble. And while I didn’t actually expect him to answer the question about the subpoena, he opened the door by bragging about it in the first place, as far as I’m concerned.

(Only two sentences in this screenshot above are completely accurate. I’m not going to represent to you which two they are, because I am not a lawyer.)

This email, to my great disappointment, went completely ignored.

It wasn’t because he was too busy taking down all his bots, either. On Thursday night, I logged back into the site to check, and discovered that all the prompts I had accessed before were still available, save the two that Josh mentioned specifically in his tweet — the defamation demand letter and the divorce settlement. But even those were still being advertised; every “blog post” on the site has a signup teaser in it advertising access to the site’s legal and other services with no sign that they’re inaccessible until after DoNotPay has your money. One particularly egregious blog post that advertised “free legal advice” to those looking for help navigating the immigration process to become American citizens finally pushed me over the edge, and so I pinged Josh to remind him that I was still waiting for my documents and an answer to my questions, let that sit for a bit, and then started another thread about all the ways he was being less than forthright with the truth. In the course of writing that thread, I discovered that I was suddenly banned from the site; not only could I not log in, but any attempts to do so gave me an error message that read merely “something went wrong.”

It took Josh less than an hour to get back to me via DM, informing me that my money had been completely refunded and complaining that I was lying about the “bots” still being up, although he later admitted that only 7 bots had come down in the previous 36 hours (out of an advertised 1,000):

When I told him I had tested them myself and even generated new documents and cases, he demanded “Was your usage authentic?” I responded “It certainly complied with every provision of the Terms of Service.” At this point, Josh disappeared from the conversation.

After this pause had stretched out for a while, something was kind of nagging at me. I went back and looked at that question and answer again and thought “what is it about the Terms of Service that suddenly had him needing to leave immediately?”

By sheer coincidence, someone — not me (at least I don’t think so) — had archived the DoNotPay Terms of Service just about exactly when I started tweeting my thread, so I know exactly what they said then.

It also meant that I could spot exactly what had changed between that time and this one, a mere two hours later: Josh added a clause to the TOS prohibiting users from testing the website prior to using it in a live dispute.

If you can’t see that, right after I told him I was not violating his terms, he appeared to add this to his terms:

You represent that any dispute or request submitted is an authentic problem you are having. You are responsible for any damages to DoNotPay or others from fake, inauthentic or test disputes.

So now “test” disputes violate the terms?

This change was made after he banned me, without any warning. He claims he told me to “keep it real,” but he absolutely did not, and his claim that I “triggered his anti-spam” by making 10 or 15 new cases seems to run against his site’s promises that one can create an “unlimited number of documents.”

He didn’t answer my questions outside of saying “no the letters aren’t being hand typed out and no we didn’t write them,” which… didn’t answer my questions in the slightest. And then he blocked me.

So there you go. Joshua Browder, CEO of DoNotPay.com, would rather block me, ban my account, retcon his terms of service to disallow any test usage at all, and claim to pull out of the “Legal Services” industry that his site is PLASTERED with branding for, rather than show me the two documents I generated and tried to buy.

I wonder what he doesn’t want me to see?

Filed Under: ai, ai lawyer, joshua browder, robot lawyer, terms, testing, unauthorized practice of law
Companies: donotpay

Parler Speedruns The Content Moderation Learning Curve; Goes From 'We Allow Everything' To 'We're The Good Censors' In Days

from the nice-one-guys dept

Over the last few weeks Parler has become the talk of Trumpist land, with promises of a social media site that “supports free speech.” The front page of the site insists that its content moderation is based on the standards of the FCC and the Supreme Court of the United States:

Of course, that’s nonsensical. The FCC’s regulations on speech do not apply to the internet, but just to broadcast television and radio over public spectrum. And, of course, the Supreme Court’s well-established parameters for 1st Amendment protected speech have been laid out pretty directly over the last century or so, but the way this is written they make it sound like any content to be moderated on Parler will first be reviewed by the Supreme Court, and that’s not how any of this works. Indeed, under Supreme Court precedent, very little speech is outside of the 1st Amendment these days, and we pointed out that Parler’s terms of service did not reflect much understanding of the nuances of Supreme Court jurisprudence on the 1st Amendment. Rather, it appeared to demonstrate the level of knowledge of a 20-something tech bro skimming a Wikipedia article about exceptions to the 1st Amendment and just grabbing the section headings without bothering to read the details (or talk to a 1st Amendment lawyer).

Besides, as we pointed out, Parler’s terms of service allow them to ban users or content for any reason whatsoever — suggesting they didn’t have much conviction behind their “we only moderate based on the FCC and the Supreme Court.” Elsewhere, Parler’s CEO says that “if you can say it on the street of New York, you can say it on Parler.” Or this nugget of nonsense:

?They can make any claim they?d like, but they?re going to be met with a lot of commenters, a lot of people who are going to disagree with them,? Matze said. ?That?s how society works, right? If you make a claim, people are going to come and fact check you organically.?

?You don?t need an editorial board of experts to determine what?s true and what?s not,? he added. ?The First Amendment was given to us so that we could all talk about issues, not have a single point of authority to determine what is correct and what?s not.?

Ah.

So, anyway, on Monday, we noted that Parler was actually banning a ton of users for a wide variety of reasons — most of which could be labeled simply as “trolling Parler.” People were going on to Parler to see what it would take to get themselves banned. This is trolling. And Parler banned a bunch of them. That resulted in Parler’s CEO, John Matze, putting out a statement about other things that are banned on Parler:

If you can’t read that, here’s what he says, with some annotations:

To the people complaining on Twitter about being banned on Parler. Please pay heed:

Literally no one is “complaining” about being banned on Parler. They’re mocking Parler for not living up to it’s pretend goals of only banning you for speech outside of 1st Amendment protections.

Here are the very few basic rules we need you to follow on Parler. If these are not to your liking, we apologize, but we will enforce:

Good for you. It’s important to recognize — just as we said — that any website that hosts 3rd party content will eventually have to come up with some plan to enforce some level of content moderation. You claimed you wouldn’t do that. Indeed, just days earlier you had said that people could “make any claim they’d like” and also that you were going to follow the Supreme Court’s limits on the 1st Amendment, not your own content moderation rules.

When you disagree with someone, posting pictures of your fecal matter in the comment section WILL NOT BE TOLERATED

So, a couple thoughts on this. First of all, I get that Matze is trying to be funny here, but this is not that. All it really does is suggest that he’s been owned by a bunch of trolls posting shit pics. Also, um, contractually, this seems to mean it’s okay to post pictures of other people’s fecal matter. Might want to have a lawyer review this shit, John.

Also, more importantly, I’ve spent a few hours digging through Supreme Court precedents regarding the 1st Amendment and I’ve failed to find the ruling that says that posting a picture of your shit violates the 1st Amendment. I mean, I get that it’s not nice. But, I was assured by Parler that it was ruled by Supreme Court precedent.

Your Username cannot be obscene like “CumDumpster”

Again, my litany of legal scholars failed to turn up the Supreme Court precedent on this.

No pornography. Doesn’t matter who, what, where, when, or in what realm.

Thing is, most pornography is very much protected under the 1st Amendment as interpreted by the Supreme Court of the United States. So again, we see that Parler’s rules are not as initially stated.

We will not allow you to spam other people trying to speak, with unrelated comments like “Fuck you” in every comment. It’s stupid. It’s pointless, Grow up.

I agree that it’s stupid and that people should grow up, but this is the kind of thing that every other internet platform either recognizes from the beginning or learns really quickly: you’re going to have some immature trolls show up and you need to figure out how you want to deal with them. But those spammers’ and trolls’ speech is, again (I feel like I’m repeating myself) very much protected by the 1st Amendment.

You cannot threaten to kill anyone in the comment section. Sorry, never ever going to be okay.

Again, this is very context dependent, and, despite Matze saying that he won’t employ any of those annoying “experts” to determine what is and what is not allowed, figuring out what is a “true threat” under the Supreme Court’s precedent usually requires at least some experts who understand how true threats actually work.

But, honestly, this whole thing is reminiscent of any other website that hosts 3rd party content learning about content moderation. It’s just that in Parler’s case, because it called attention to the claims that it would not moderate, it’s having to go through the learning curve in record time. Remember, in the early days, Twitter called itself “the free speech wing of the free speech party.” And then it started filling with spam, abuse, and harassment. And terrorists. And things got tricky. Or, Facebook. As its first content policy person, Dave Willner, said at a conference a few years ago, Facebook’s original content moderation policy was “does it make us feel icky?” And if it did, it got taken down. But that doesn’t work.

And, of course, as these platforms became bigger and more powerful, the challenges became thornier and more and more complicated. A few years ago, Breitbart went on an extended rampage because Google had created an internal document struggling over the biggest issues in content moderation, in which it included a line about “the good censor”. For months afterwards, all of the Trumpist/Breitbart crew was screaming about “the good censor” and how tech believed its job was to censor conservatives (which is not what the document actually said). It was just an analysis of all the varied challenges in content moderation, and how to set up policies that are fair and reasonable.

Parler seems to be going through this growth process in the course of about a week. First it was “hey free speech for everyone.” Then they suddenly start realizing that that doesn’t actually work — especially when people start trolling you. So, they start ad libbing. Right now, Parler’s policy seems more akin to Facebook’s “does it make us feel icky” standard, though tuned more towards its current base: so “does upset the Trumpists who are now celebrating the platform.” That’s a policy. It’s not “we only moderate based on the 1st Amendment.” And it’s not “free speech supportive.” It’s also not scaleable.

So people get banned and perhaps for good reason. Here’s the single message that got Ed Bott banned:

I don’t see how that violates any of the so far stated rules of Parler, but it’s violating one of the many unwritten rules: Parler doesn’t like it if you make fun of Parler. Which is that company’s choice of course. I will note, just in passing, that that is significantly more restrictive than Twitter, which has tons of people mocking Twitter every damn day, and I’ve yet to hear of a single case of anyone being banned from Twitter for mocking Twitter. Honestly, if you were to compare the two sites, one could make a very strong case that Twitter is way more willing to host speech than Parler is considering its current policies.

Should Parler ever actually grow bigger, it might follow the path of every other social media platform out there and institute more thorough rules, policies, and procedures regarding content moderation. But, of course, that makes it just like every other social media platform out there, though it might draw the lines differently. And, as I’ve said through all these posts (contrary to the attacks that have been launched at me the last few days), I’m very happy that Parler exists. I want there to be more competition to today’s social media sites. I want there to be more experimentation. And I’m truly hopeful that some of them succeed. That’s how innovation works.

I just don’t like it when they’re totally hypocritical. Indeed, it seems that Parler’s CEO Matze has now decided that rather than being supportive of the 1st Amendment, and rather than being supportive of what you can say on a NY street (say, in a protest of police brutality), anyone who supports Antifa is not allowed on Parler:

I’m not quite clear on what Parler policy (or 1st Amendment exception) “Antifa supporter” falls under, but hey, I don’t make the rules.

In the meantime, it’s been fun to watch Parler’s small group of rabid supporters try to continue to justify the site’s misleading claims. A bunch keep screaming at me the falsehood that Parler supports any 1st Amendment protected free speech. Others insist that “of course” that doesn’t apply to assholes (the famed “asshole corollary” to Supreme Court 1A doctrine, I guess). But, honestly, my favorite was this former Fox News reporter who now writes for Mediaite — who spent a couple days insisting that everyone making fun of Parler’s hypocrisy were somehow “mad” at being kicked off Parler — who decided to just straight up say that Parler is good because it does the right kind of banning. You see, Parler is the good censor:

And, thus, we’re right back to “the good censor.” Except that when the Google document used that phrase, it used it to discuss the impossible tradeoffs of moderation, not to embrace the role. Yet here, a Parler fan is embracing this role that is entirely opposite of the site’s public statements. Somehow, I get the feeling that the Breitbart/Trumpist crew isn’t going to react the same way to Parler becoming “the good censor” as it did to a Google document that just highlighted the impossible challenges of content moderation.

And, look, if Parler had come out and said that from the beginning, cool. That’s a choice. No one would be pointing out any hypocrisy if they just said that they wanted to create a safe space for aggrieved Trump fans. Instead, the site is trying to have it both ways: still claiming it’s supportive of 1st Amendment rules, while simultaneously ramping up its somewhat arbitrary banning process. Of course, what’s hilarious is that many of its supporters keep insisting that their real complaint with Twitter is that its content moderation is “arbitrary” or “unevenly applied.” The fact that the same thing is now true of Parler seems blocked from entering their brains by the great cosmic cognitive dissonance shield.

The only issue that people are pointing out is that Parler shouldn’t have been so cavalier in hanging its entire identity on “we don’t moderate, except as required by law.” And hopefully it’s a lesson to other platforms as well. Content moderation happens. You can’t avoid it. Pretending that you can brush it off with vague platitudes about free speech doesn’t work. And it’s better to understand that from the beginning rather than look as foolish as Parler just as everyone’s attention turns your way.

Filed Under: arbitrary, content moderation, content moderation at scale, john matze, rules, terms, the good censor
Companies: parler

from the INCENTIVES! dept

For reasons no more sound than it possibly felt a bit inadequate when comparing copyright term length with its next-door-neighbor, Canada has increased the copyright term for sound recordings and performances from 50 years to 70 years. Supposedly, this will spur on further creative efforts in the future, seeing as the previous copyright term length brought about a creative drought spanning nearly two decades — one that commenced shortly after the end of World War II.

This move will allow Canada to keep apace of the United States’ contributions to the public domain by ratcheting that number closer to the desired “zero.” This should also trigger a massive explosion in creation, seeing as many recording artists will now be able to monetarily support their record labels far into their golden years (theirs — not the record labels’). This will also serve to keep the recordings out of the hands of deadbeats… like libraries… or archivists.

Michael Geist figures the TPP is behind this copyright extension.

The TPP is nearing the end game and the U.S. is still demanding many changes to Canadian copyright law, including copyright term extension for all works (not just sound recordings). The Canadian government’s strategy in recent years has been to enact reforms before the trade agreements are finalized in order to enhance its bargaining position. For example, it moved forward with notice-and-notice rules for Internet providers without the necessary regulations in order to have the system in place and protect it at the TPP talks. It may be trying to do the same here by extending term on sound recordings and hoping that that concession satisfies U.S. copyright demands.

This outside pressure would seem to be the prime motivator. It certainly isn’t coming from within the country — not even from the expected cheerleaders of upwardly-mobile copyright terms.

[J]ust last year the Standing Committee on Canadian Heritage conducted a major review of the music industry in Canada with dozens of witnesses taking the time to appear or submit briefs. The final report and the government’s response never raise the term of protection for sound recordings and performances as a concern.

But Canadian citizens shouldn’t get too upset by this wholly expected turn of events. After all, as the head of Music Canada (RIAA, but maple-flavored) points out, an increasingly empty public domain is much better for the public than the alternative.

“With each passing day, Canadian treasures like Universal Soldier by Buffy Sainte-Marie are lost to the public domain. This is not in the public interest. It does not benefit the creator or their investors and it will have an adverse impact on the Canadian economy.”

Perhaps this argument could be repurposed for income tax: “Contributing money to public funds is not in the public interest. It does not benefit the guy who wants to keep all that money for himself.” The “public interest,” apparently, is whatever benefits the labels represented by Music Canada, rather than any other commonly-accepted definition.

Perhaps the worst excuse for this unneeded extension is this: it helps producers and musicians catch up with the positively surreal copyright terms songwriters and composers enjoy.

Songwriters and performing artists both contribute to the success of a recording. In Canada, the copyright in musical works subsists for the life of the songwriter plus 50 years. Performing artists are not treated equally, as their copyrights expire 50 years after the recording is made. Term extension to 70 years after recording or release partially addresses this disparity.

The smarter move would be to adjust the lengthier term down, rather than crank the shorter terms up. But once you’ve handed out this extension to a set of creators, you’ll never be allowed to roll it back. The creators may recognize the ridiculousness of this arrangement, but those that benefit the most from extended terms — the middlemen — have enough clout to ensure copyright protections constantly expand.

Filed Under: canada, copyright, life plus 50, life plus 70, public domain, term extension, terms, tpp

from the welfare-for-musicians dept

As even the more traditional maximalists in the US have started to admit that copyright terms are too long, it appears some are still leaning in the opposite direction. Maira Sutton points us to the news that Japan is now looking to retroactively lengthen copyright terms from life plus 50 years to life plus 70 years. Of course, we’ve gone over this many times before. There simply is no legitimate rationale for such a thing. We’re told that the purpose of locking up the public domain behind a government granted monopoly like copyright is to give the creator an extra incentive to create, and to keep the work away from the public domain for a limited period of time. If the creation was made under the rules at the time, then clearly the incentive was enough. To go back and retroactively change the bargain between the creator and the public is to unilaterally change the terms of the deal by flat out taking away the public’s right to those works.

The only way in which retroactive copyright term extension makes sense is if copyright is a welfare system for creators, in which the public is taxed to support the estates of wealthy content creators. And, yes, it is wealthy content creators (or, rather, their children and grandchildren) who are the beneficiaries of such extensions, along with the major multinational corporations who hold most of those copyrights. Studies have shown that the overwhelming majority of beneficiaries of extending copyright are not actual content creators, and certainly not “poor” content creators, but “incumbent holders of major back-catalogues, be they record companies, ageing rock stars or, increasingly, artists’ estates.” The “poor artists” who are often cited in support of such extensions are not even in the picture, because the works of poor artists who died 50 years ago are not making much money today. It’s the huge rockstars’ and their works that are still making money today.

So why is Japan trying to tax the public, to take away their rights, all to support the giant record labels and the grandchildren of rock stars?

Of course, this is hardly the first time this debate has come up. We wrote about a similar plan in Japan nearly six years ago, which went nowhere. Hopefully, more sensible copyright experts in Japan prevail. Either way, the fact that Japan is now a big part of the TPP, and wants to help “lead” the discussions to finalize that agreement should be seen as worrying — since it may seek to put in clauses that would limit the abilities of countries like the US to roll back copyright terms.

Filed Under: copyright, copyright length, japan, terms

DailyDirt: More Than Words, Is All I Have To Say…

from the urls-we-dig-up dept

The meaning of words change all the time, and they may be changing faster than ever before. It’s hard for traditional dictionaries to really keep up with new words, but linguists are trying to record and categorize all the sounds they’re observing. It ain’t easy, but it’s interesting to keep track of all the ways our language changes as people around the world are increasingly connected. Here are just a few examples.

If you’d like to read more awesome and interesting stuff, check out this unrelated (but not entirely random!) Techdirt post via StumbleUpon.

Filed Under: communication, cursing, dictionary, language, latin, linguistics, profanities, teenagers, terms, tone, verbal, words

Awesome: Entire Editorial Board Of Journal Of Library Administration Resigns In Support Of Open Access

from the take-a-stand dept

With academics increasingly fighting back against ridiculous academic journal publishing rules that lock up information, we’ve often wondered how academics who work for some of those journals feel. In one case, those academics have just made a very loud statement. The editor and entire editorial board for the Journal of Library Administration have all resigned en masse to protest the journal’s closed access provisions, which they claim are “too restrictive and out of step with the expectations of authors.” The editor, Damon Jaggers (also an associate university librarian at Columbia University) only became the editor recently, but noted that many authors he approached pushed back about the licensing terms.

Some found the terms too confusing, Mr. Jaggars said, while others felt they were too restrictive. Many requested, instead, a form of Creative Commons license, arguing that the journal’s agreement left them little ownership of their own work.

What may have pushed the editorial board over the edge, it seems, was the Aaron Swartz story. One of the editorial board members, Chris Bourg, who is an assistant university librarian at Stanford, published a blog post in which she directly cites the Swartz situation as making it clear she needed to resign:

Later, Damon asked me to write an article about our Library Concierge project for JLA, and again I said yes. When Damon contacted me later with an actual deadline for the article, I told him I was having second thoughts. It was just days after Aaron Swartz’ death, and I was having a crisis of conscience about publishing in a journal that was not open access. Damon reminded me (gently) that not only had I agreed to write for JLA, but I was on the Editorial Board, so this could be a problem. More importantly, he assured me that he was working with Taylor & Francis to try to get them to adopt less restrictive agreements that would allow for some form of Creative Commons license. He told me his strategy was to work from within to encourage change among publishers. Once again, Damon’s power of persuasion worked.

So, I worked on the article, and just recently submitted it. In the meantime, Damon continued to try to convince Taylor & Francis (on behalf of the entire Editorial Board, and with our full support), that their licensing terms were too confusing and too restrictive. A big part of the argument is that the Taylor & Francis author agreement is a real turn-off for authors and was handicapping the Editorial Board’s ability to attract quality content to the journal. The best Taylor & Francis could come up with was a less restrictive license that would cost authors nearly $3000 per article. The Board agreed that this alternative was simply not tenable, so we collectively resigned. In a sense, the decision was as much a practical one as a political one. Huge kudos to Damon for his persistence, his leadership, and his measured and ethical stance on this issue.

Everyone resigned on Friday. As of the latest updates, the company that publishes the journal, Taylor & Francis had not responded to anyone about the resignations.

Either way, good for this team for taking a stand against such restrictive practices. Hopefully it helps to wake up other journals and publishers that closing off access is no way to run an academic journal.

Filed Under: chris bourg, damon jaggers, journal of library administration, librarians, open access, resignation, terms
Companies: taylor & francis

Barnes & Noble's Web Terms Of Service Not Enforceable Without Evidence That They Were Seen

from the who-needs-good-customer-service-when-you-have-a-lengthy-TOS? dept

For all the talk about the customer being right, the general attitude of most companies is that the customer is little more than a necessary evil. Between treating them like thieves by insisting on DRM, tying them up with EULAs that kick in as soon as the box is opened (and unreturnable), subjecting them to lengthy Terms of Service that no sane person would read start to finish and stripping away legal options through forced arbitration, most companies still pay lip service to the customer being “right” while carefully removing anything that might be considered a customer's “rights.”

Every so often, though, someone slips through the carefully designed system and does the impossible (at least according to the Terms of Service): drag a company to court. Barnes & Noble, despite the presence of an “arbitration only” clause in its TOS, found itself locked out of going its favored route, thanks to a lack of notification on its part. (Hat tip to Nate Hoffelder of The Digital Reader for sending this my way). Eric Johnson at the Blog Law Blog has the details:

The plaintiff in Nguyen v. Barnes & Noble 12-cv-0812-JST (RNBx) (C.D. Cal.; Aug. 28, 2012) sued because after he purchased two HP TouchPad tablet computers at a price he was happy with, Barnes & Noble e-mailed him saying they had cancelled the order.

Now, instead of receiving two TouchPads at $101.95 each, Nguyen was “forced to rely on substitute tablet technology, which he subsequently purchased . . . [at] considerable expense.”

Nothing unusual about this so far. Products sell out or pricing errors occur. The correct response would be to offer a replacement at the price Nguyen attempted to pay, but Barnes & Noble decided to simply cancel the order. Lousy customer service isn't uncommon, and B&N was likely surprised to find itself named in a lawsuit, especially when its Terms of Service clearly specify that taking it to court is not an option.

Barnes & Noble filed a motion to move this dispute to arbitration, a much more favorable venue, considering companies win in arbitration nearly 95% of the time. It claimed that Nguyen, simply by visiting the site, had agreed to the terms of use, which were buried in a link at the bottom of the page. Nguyen countered, stating that he did not “affirmatively assent” to the Terms of Use, as it was not necessary to click on the Terms of Use link to make a purchase and B&N never directs the customer to the Terms of Use at any point in the purchase process.

B&N's motion was denied as it couldn't show that Nguyen had “notice of the terms.” It's a small oversight but one that could affect many other companies who choose to rely on the dubious legality of “browserwrap,” rather than the more intrusive (and more enforceable) “clickwrap.” Eric Johnson points out that Barnes & Noble had several options but instead chose to rely on a single, out-of-the-way link.

B&N could have had a pop-up “I agree” window or even just a box that Nguyen had to check saying he agreed to and had read the terms of service. They also could have written on the checkout screen about the transaction was subject to terms of service. But they didn’t do any of that. So, as a result, it looks like Nguyen will get his day in court.

This doesn't really do much for consumers, however. It just means that Barnes & Noble (along with other companies) will institute something like the above to make sure their preferred legal option is not circumvented. This will do nothing to make the system less stacked in favor of the “house,” and long, unreadable Terms of Service will still be the order of the day. Considering that not agreeing to the Terms of Service means not using that service, companies can still rely on customers to sell themselves in order to proceed with transactions. As Eric Johnson points out, this effectively makes them “answerable to no one.”

Filed Under: arbitration, terms
Companies: barnes and noble

Could Reddit Make Its Own 'Rome, Sweet Rome' And Compete With Warner Bros.?

We recently wrote about the initially cool, but eventually frustrating, story of author James Erwin, who turned a comment he made on a Reddit story into a movie deal with Warner Bros. The frustrating part came out of the news that Erwin mentioned in an interview that due to the “locked-down IP rights” common in the movie industry, he couldn’t spend more time on Reddit with the community that built up around the “Rome, Sweet Rome” story.

Now, some in our comments questioned whether Erwin even had the right to grant such an exclusive license to Warner Bros., noting both that the community helped develop part of the story and that Reddit’s terms might forbid it. Eriq Gardner, at THREsq, decided to dig into the legal question, and suggests that it’s entirely possible that Warner Bros. could not have exclusively licensed the story, and in theory anyone else could try to get the same rights from Reddit itself.

Part of it is the boilerplate language in Reddit’s terms:

“you agree that by posting messages, uploading files, inputting data, or engaging in any other form of communication with or through the Website, you grant us a royalty-free, perpetual, non-exclusive, unrestricted, worldwide license to use, reproduce, modify, adapt, translate, enhance, transmit, distribute, publicly perform, display, or sublicense any such communication in any medium (now in existence or hereinafter developed) and for any purpose, including commercial purposes, and to authorize others to do so.”

This really is boilerplate. Look at almost any modern user-generated content platform and you’ll see similar terms. But, at the very least here, it suggests that while Erwin could offer up some rights to WB, he cannot grant them exclusively. In fact, Reddit itself could make the same movie based on this… or it could separately license the story to a competing studio. It seems unlikely that they would do that, but it certainly seems possible.

Additionally, there are still some questions about whether or not Erwin could have licensed parts of the story that were developed by others:

although Erwin undoubtedly did much of the hard work in crafting the story himself, during the genesis of “Rome, Sweet Rome,” some of Reddit’s other users made suggestions to his work that may ultimately shape the final story.

Those concepts, if they are copyrightable, might not be Erwin’s to exclusively license.

Either way, while I doubt it will happen, it certainly would be interesting and amusing to see what would happen if Reddit tried to license the same rights to a competing studio.

Filed Under: comments, james erwin, movie, reddit, rome sweet rome, terms

from the double-standards dept

Ah, the RIAA is so full of double standards and hilarious hypocrisy that they almost make this kind of thing too easy. On Friday, we wrote about Thursday’s hearings for the Copyright Office, concerning the question of what to do about pre-1972 sound recordings, which technically are not covered by federal copyright law, but instead aggressive state copyright laws that mean most such works won’t hit the public domain until 2067 — way beyond what it would be if they were under federal copyright law (assuming — and this may be a big assumption — that copyright terms are not extended again). Those hearings continued on Friday, and as with the day before, the RIAA provided all sorts of ridiculous quotes. Basically, anything that hurts the RIAA is pure evil, unconstitutional and damaging to culture — even if the arguments are contradictory and go against what the RIAA argues on other issues.

Once again, my coverage is based largely on the excellent coverage from Copycense. I’ve collated some of the key tweets he made in covering the hearings at the end of this post.

Most of the ridiculousness came in the second session of the day, but there was one comment that deserved mention during the first session, when the RIAA rep on the panel claimed that “Given ‘piracy’ issues” the last thing that anyone should want is to reduce the terms of copyright. I’m trying to figure out what one has to do with the other. If anything, it seems like you could make a pretty strong argument in the other direction. The rise of widespread infringement suggests that the industry has failed to make works available to the public in a way that properly benefits the public. Thus, shouldn’t we be making those works even more available? Either way, the statement from the RIAA here is a red herring. The idea of putting such works under federal copyright law would just bring those works in line with the already ridiculously long copyrights that the RIAA fought for not so long ago.

Then we get to the second panel, which focused on the Constitutional issues of fixing the excessive copyright issues for these works, with one key suggestion being to put those works under federal copyright law. Jennifer Pariser, from the RIAA — the same woman who the day before had ridiculously and incorrectly insisted that the public domain had no value continued along that path again. She claimed that such a change to copyright law would lead to litigation and would be a violation of the takings clause (part of the Fifth Amendment). Basically, she was claiming that changing the terms of copyright on these works is the equivalent of taking away rights from the copyright holders and giving them to the public. In fact, she specifically claimed that “the less harm” you do to changing the term of copyright, the less of an issue there is. Hmm.

So, here’s the question: where was the RIAA and Pariser on the issue of massive copyright extension over the last century? Oh, you guessed it, the RIAA has been totally supportive of it. So, you see, according to them, you can only ratchet copyright law in one direction. If you take away from the public (which copyright is supposed to benefit), that’s fine. If you help the public… well, that’s just downright unconstitutional!

Pariser also pushed on with the same claim from the day before about the lack of value in anything that goes into the public domain, and thankfully, others pushed back on that, pointing out (1) that copyright law was never intended to be set up so that the copyright holder got all the value out of the work and (2) no one was looking to make the works valueless, they were just talking about removing the monopoly, which from an economic standpoint makes a ton of sense.

Those same folks, usually representing libraries, pushed back on many of Pariser’s points, highlighting that many of these works had already been covered by more than 120 years of copyright, and how much more do they realistically need? At that point, someone asked a perfectly relevant question: why should sound recordings get longer protection than any other work… to which Pariser responded (apparently with a straight face, though I’m not sure how), that the RIAA has “developed business models” around the extended length of copyright on pre-1972 sound recordings.

To put it mildly, this is laughable. The works that the RIAA labels are still making money on would still be under copyright for a long, long time (though, as we noted on Friday, perhaps the real fear from the RIAA is that under federal copyright law the actual artists and/or their heirs could reclaim the copyright). But the fact is, the vast majority of these older works are disappearing. To suggest that these copyrights should remain so long because of the record labels’ business model is ridiculous.

Copyright law is not, was not, and has never been about protecting the record labels’ business model.

If they did set up their business models based on this (and they did not), that should make NO difference. I mean, let’s take that to the logical extreme. If we were to use the RIAA’s own logic here, then that means the PROTECT IP Act should not pass, because it would impact the business models of other types of sites. And, according to the RIAA, no laws should change that impact someone’s business models, right? I’m assuming this also means the RIAA is now against three strikes laws, ACTA, TPP and all sorts of other proposals that would negatively impact the business models of others, right?

And, just to cap off the ridiculousness, at the beginning of the following panel, an RIAA representative had the ridiculous gall to suggest that a change to how these old works are treated might decrease the availability of these old works since there wouldn’t be the same incentive to produce sound recordings. I hope you weren’t taking a drink when reading that, because it should have made you spit it out. The whole two day event was to discuss the very fact that so many of these works are disappearing, because the RIAA record labels are not making them available. The whole point of moving some of these old works into the public domain is so that others can make them available. And the RIAA is twisting that argument — again apparently based on its ridiculously confused understanding of the public domain — to suggest that even fewer works would be available if freed up. Thankfully others quickly pointed out that the issue is the works aren’t available now. Hopefully, the Copyright Office properly discounted the RIAA’s FUDful claims at the hearing, because they went beyond being just slightly misleading into being flat-out ridiculous.

Filed Under: copyright, length, public domain, takings clause, terms
Companies: riaa