TSB tells customers: ask your local Post Office what your bank balance is (original) (raw)

TSB has asked its furious customers to access its banking services at the Post Office

Financial services editor

03 May 2018 1:20pm BST

Embattled TSB sparked even further anger on Thursday after suggesting that customers pop to their local Post Office to access their bank accounts.

The bank is now in its second week of a major IT crisis which has left thousands of customers unable to access their online bank accounts as well as being shown other people's account details or incorrect balances.

In a bruising Treasury Committee hearing on Wednesday, the bank's bosses said they did not know when the problems would be fixed. TSB then posted a tweet on Thursday morning suggesting that customers use the Post Office to cash in cheques, pay in cash or check their bank balances.

WATCH: Your rights as a TSB customer

The announcement angered customers, with London-based coffee roaster Mission Coffee Works responding: "Post office? It’s 2018 last time we checked."

The meltdown is the UK banking sector's biggest technology fiasco in years and came after TSB tried to switch over 1.3bn records to an updated software system run by its parent company Sabadell.

We’re sorry for any difficulty customers may have had and are working 24/7 to put things right. Customers can use @PostOffice for some banking services such as paying in cash or cheques using a pre printed slip and check personal account balances. https://t.co/T59AoPWVVo

— TSB (@TSB) May 3, 2018

It is a PR disaster for TSB, which has been trying to distinguish itself from bigger players since it split from Lloyds Bank four years ago, only last year promoting itself as a digital leader in the sector after introducing iris-scanning technology.

"The wrong thing to do would be to give a date [when the problems will be fixed] because that could be misleading," TSB chairman Richard Meddings admitted on Wednesday.