GoDaddy is rated "Excellent" with 4.6 / 5 on Trustpilot (original) (raw)
5-star
84%
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5%
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2%
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Godaddy Staff, Josh is the One!
I had an amazing experience with Josh at GoDaddy! He provided clear, detailed information and patiently answered all my questions after questions, making it easy to understand for me. His expertise and professionalism are top-notch! I give him a 10/10 for outstanding service. godaddy your lucky to have him on your side!
Date of experience: October 08, 2024
Reply from GoDaddy
3 hours ago
Hello Latoya,
Thank you for your feedback and we are pleased to hear that Josh did such a great job. We appreciate you taking the time to share with us and thank you for being a GoDaddy customer.
My many thanks,
-JM
I had the most amazing experience with Raghu today. I called in to get various information about what GoDaddy offers as I have been shopping around. Hands down Raghu was not only knowledgeable & attentive but he truly made me feel as if he cared about getting me the right products for my business. He was very easy to talk to and asked a lot of stimulating questions. After several weeks of shopping around and speaking (most places only offer chat) to other website platforms I know I made the right choice! Thank you Raghu!
Date of experience: October 08, 2024
What law does Godaddy Crime Unit follow and from whom does it get its powers?
Godaddy can close your entire account without any explanation.
They have Digital Crime Unit...
They detect, judge and punish.
Which country's law do you act according to?
They can seize all domains, hosting and services in your account.
This is called extortion..
All of the following are corporate sites, but according to Godaddy Crime Unit, these sites can be seized by Godaddy for committing crimes.
jotun.market
takimyapi.com
takimizolasyon.com
sika.market
Date of experience: October 01, 2024
Reply from GoDaddy
4 hours ago
Hello Takım,
Thank you for your feedback and for the opportunity to clarify that if an account is closed due to a violation of our Terms of Service, communication is sent regarding the closing of the account, to the email address on file for contact.
If there are any questions on this process, the team that manages this area can be reached at hostsec@godaddy.com.
My thanks,
JM
GoDaddy’s US-based sales and support…
GoDaddy’s US-based sales and support team has always be so incredibly helpful. I have never had a bad call with them. I am always able to talk through a situation with them and I know they are not just reading off cue cards. Not sure how they compare price-wise because I honestly don’t care to go anywhere else.
Date of experience: October 08, 2024
#1 Customer Service and a REAL PERSON!
I had to contact GoDaddy today for what turned out to be my error.
However, I first tried the chat which could not help but was so very helpful in giving me the phone number of a representative to call.
I called the number and immediately got the phone answered and within not even a 1 minute a real live person - Jonathan - was there talking with me!
Jonathon was such a pleasure to deal with. He was calm, sounded and had the energy of being relaxed which calmed me down immediately.
He kept me informed of every step and even gave me recommendations on what could be done. He was so kind, professional, patient, understanding and incredibly knowledgable.
I've been a GoDaddy customer for many, many years and not only do I highly recommend them, their customer service has always been #1 in my eyes!
Date of experience: October 08, 2024
Reply from GoDaddy
3 hours ago
Hello Renaem,
We appreciate you sharing with us and are delighted that Jonathan did such a great job. Thank you for your time in letting us know about your experience and for being a GoDaddy customer.
My many thanks,
-JM
Customer care from Tiffany, my Care Guide, was superb. She took care of me and resolved my frustrations, shared targeted resources and resolved my issues. Everyone I have spoken with has been top notch in support, above and beyond what I have ever experienced.
Date of experience: October 04, 2024
Reply from GoDaddy
17 hours ago
We're always pleased to exceed customer expectations, Monica!😊Glad that Tiffany was able to provide lots of help in your account today. —Tunis from GoDaddy
dalia from peru made my experience you…
dalia from peru made my experience you stupide arrogant imcompetant losers at godaddy and mastercard mentally ill ruined it all up.
you dubmies worthless loosers whats your address i got a package a present for you
Date of experience: October 09, 2024
The second GoDaddy rep Aldrin was…
The second GoDaddy rep Aldrin was great. He was professional, knowledgeable, professional, patient helpful and he cared deeply to solve my issue. Which he did, rather quickly.
Now, the issue was that GoDaddy removed my website (hosted by another company) since I was entitled to free website from GoDaddy. They assumed I would start a new one with them. No interest! What they did was unethical, did not ask my permission and I would venture to say, potentially illegal. My website was down. So I may have lost potential business.
Many thanks to Aldrin for understanding the issue and restoring my website. He was the savior! I am now very cautious to recommend GoDaddy because of their unethical standards. Thank you Aldrin for solving my issue.
Date of experience: October 08, 2024
Being able to get our project into a position where we will be able to set a date to launch our business. Once we have it all in place, we will be relying on Go Daddy to provide additional assistance in this. Thank you for your help.
JRiggins
Date of experience: October 07, 2024
Reply from GoDaddy
A day ago
Congrats on the new business and thanks for choosing GoDaddy for your online presence, Josefina! —Tunis from GoDaddy
Every time I have called for help
Every time I have called for help, I have always been treated kindly. This last call I was in panic mode as I am not a tech savvy person and my website went down due to a missed payment after my father in law passing away (he purchased domain names for my nonprofit) the gentleman helping me today was creative and able to get our website up and running again in a hop skip and a beat and I cannot be more thankful! That man deserves a raise!
Date of experience: October 06, 2024
Reply from GoDaddy
2 days ago
Thanks for sharing such a positive review fo the help you received in your account today, Stephanie. Pleased to hear your site is up and running and the issue is resolved! —Tunis from GoDaddy
The tech Jose gave clear & concise directions to edit my website menu buttons. And he also tested the update on his end to see if the new name would fit with my theme.
Every time I have an issue GoDadddy support & tech staff are knowledgeable and patient as they teach me about all the amazing website features.
Date of experience: October 06, 2024
Reply from GoDaddy
2 days ago
Thanks for the great shout-out for our guide, Josh. We appreciate you sharing your experience with our customer support guides here and leaving a wonderful review. —Tunis from GoDaddy
Horrible experienceI changed my URL
Horrible experienceI changed my URL - what a disaster!! After being assured it would all transfer across, months later and my footers are cactus, my logo doesn't show and many, many other errors. Apparently this is due to some security issue that NONE OF THEM could resolve. The stress this caused went on for months. Small businesses don't need this kind of experience. I had paid for FIVE YEARS of hosting. They would not refund me even though they are NOT providing the service I paid for. I wish I had seen this review page earlier. Next step, legal action...
Date of experience: August 02, 2024
Reply from GoDaddy
5 hours ago
Hi C Kargillis,
Sorry to hear your recent interaction did not meet your expectations.
Customer feedback does help us improve so I appreciate you taking the time to share your concerns.
I'd be happy to connect with you to discuss your concerns and I have sent you an email requesting additional details.
Please reply at your earliest convenience.
Best,
Tom
I had an issue with a previous GoDaddy rep literally deleting my page because she was upset with me. Michael found the setting restore button for me, and showed me how to use it. He let me know that I was a valued customer and that the other rep had no reason to be as rude as she was. He was certainly a good employee and a good representation of what a Go Daddy customer service person should be.
Date of experience: October 07, 2024
Reply from GoDaddy
21 hours ago
Your experience with our support matters to us - thanks for the feedback and review for Michael! —Tunis from GoDaddy
Top notch company, product and people in every respect. Just got off the phone w/ customer service, and as always it was a very pleasant experience. I had a billing/account issue and a technical problem, and the account rep did his piece then solved the tech problem without another call, and friendly as could be the whole time.
Date of experience: October 07, 2024
Reply from GoDaddy
17 hours ago
Thanks for sharing your experience with our customer support guide today, Brad. Happy to see it all went well!⭐—Tunis from GoDaddy
Excellent Support and Proactive Security Advice
I had the pleasure of working with Scott from GoDaddy’s email support team, and I couldn’t be more satisfied with the service. He was incredibly professional, promptly resolved my issue, and went the extra mile to ensure everything was running smoothly. What impressed me the most was how he explained the importance of an additional security plan to keep my email protected from potential hacks. His clear and helpful advice made me feel confident about the safety of my account. Highly recommend Scott for any email support needs!
Date of experience: October 06, 2024
Reply from GoDaddy
2 days ago
Thanks for the thoughtful review for Scott's help in your account. We appreciate your five stars for his service and advice! —Tunis from GoDaddy
Website and Email Assistance at its Best
The Representative actively listened to my concerns and provided a customized solution that solved my issues. Phil George showed tremendous knowledge and expertise in the area where I needed the most help. Phil provided that help and much more through offering his recommendations that would save me time and money in the long run. Therefore, making this an outstanding customer experience.
Date of experience: October 07, 2024
Reply from GoDaddy
17 hours ago
Pleased to see our guide Phil George was able to help in saving you time and money in your GoDaddy account. We appreciate you sharing your 5-star experience here today! —Tunis from GoDaddy
Godaddy is great, everything you need in one place to help you get your business going, they've thought of almost everything, I say almost because there's always room for improvement. Just a few things that come to mind atm with the email marketing, doesn't appear to be a way to insert fields such the recipients, company name as you would in a mailmerge. Also the email looks good on the mobile but on the pc/laptop it comes up quite narrow in the middle of the email, ok as an advertising type email but I wanted to make the email look more like a natural email. Only putting it on here as couldn't see where to put feedback on your website other then calling you of course.
Date of experience: October 07, 2024
Reply from GoDaddy
18 hours ago
Thanks for your 5-star review and feedback here, Ben. Appreciate the thoughtful remarks. —Tunis from GoDaddy
What I love most about GoDaddy…
What I love most about GoDaddy is that they provide 24/7 support unlike some other providers. They actually provide contact info that is easy to locate and are eager to assist customers with questions and issues.
Date of experience: October 08, 2024
The technician: (Glen) at GoDaddy addressed the issues I was having with my website not showing up on GoDaddy after my Domain Name Transfer. He immediately recognized the glitch and was able to correct it promptly. He was very knowledgeable, kind and helpful.
Date of experience: October 08, 2024
I have been using GoDaddy's services for several years and have consistently been satisfied with every aspect of their offerings. Their pricing is reasonable, and they frequently provide excellent deals. The customer support team is both courteous and knowledgeable, always ready to listen and assist with any issues that arise, though I must add that problems are quite rare.
Date of experience: August 10, 2024