Liquid Web Inc. is rated "Excellent" with 4.5 / 5 on Trustpilot (original) (raw)
5-star
84%
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Old customer here. As usual in this platform, paid reviews are the king. But believe me, if you had known Liquid Web before Covid-19, you would have known the best hosting company. Now I'm paying for a managed VPS that has nothing to do with management. Every time you have a problem, the chat is useless, you'll be chatting with someone very far away (not to specify the Asian country) who will have you wasting your time for an hour without a solution to your problem.
I'll be leaving as soon as my prepaid period ends.
Date of experience: October 09, 2024
My most recent experience with Liquid…
My most recent experience with Liquid Web's support team reflects the same level of excellence it always has. I have never had better support from any company for anything. They respond immediately and _always_ solve the problem in short order, even when quite complicated. Service just does not get any better.
Date of experience: October 05, 2024
I had to migrate from one server to another. Chris and the team took their time to diligently get the right information and allow me enough time to do the needed testing in order to make sure all data is fully functional.
Date of experience: October 03, 2024
Awesome Support and a Real Problem solver
I regretfully don't have the persons name listed but he did an awesome job and we solved a problem I was facing with an external APP (ActiveCollab) for over a week in an online WA session with me in 30 minutes
A great job and a true HERO
Date of experience: September 30, 2024
Loooong Time Customer... First Review!
I have been a customer for many, many years, and I've never left a review! Unbelievable! Anyway, whenever I need help, Liquid Web has the best support anywhere - today for example I needed an email DKIM fixed for a client or I was going to lose the business, they jumped on and resolved my issue while I waited, saved all the old emails and just took care of it!
Date of experience: September 20, 2024
Excellent Host Company and Most Excellent Support
As an almost 70 year old with serious health issues I was extremely stressed when I got an email from my prior host that my legacy was being shut down and I had to migrate.
Blessed was I to have found Liquid Web. I found an account with all I needed and with an affordable charge.
Then the migration process had to begin. I gathered all information I thought would help the migration team and I could not have been more pleased with the incredible support I received both via phone and the ticket system. Everyone was extremely helpful and kind and I would and will be recommending Liquid Web to anyone I know seeking a most excellent company and hosting partner.
Much gratitude.
Date of experience: September 20, 2024
Live Webinar - Cancelled w/o Notification
I recently signed up for a "Navigating SEO's evolution in the AI era" webinar with Liquid Web. I am new to marketing, so I thought this would be a great opportunity to get my feet wet. I tried to load in for about 10-15 minutes, and it wasn't letting me in, so I was live chatting with someone from the website. They couldn't find out what was wrong, so I searched them up on LinkedIn. Turns out they cancelled the webinar 45 minutes prior with no notification to anybody, and I ended up losing around 25 minutes waiting and messaging with a bot about when the meeting was taking place. I just wish I would've known it was cancelled when it happened, instead of finding out on my own time.
Date of experience: September 12, 2024
Top notch support for easy setup
I contacted the sales, billing and support teams all through the process of setting up my cloud vps solution in under a few hours including vpn and rdp access and each team was very professional, easy to work with, and efficient. Matthew on the support team was particularly helpful and understood what I was asking for even when I didn’t have the correct terminology. With the updated pricing coming way down it is a pleasure to sign back up with liquid web and I am very happy with both my past and current experience with their teams and product.
Date of experience: September 23, 2024
I've been with Liquid Web since 2008…
I've been with Liquid Web since 2008 using their dedicated webserver solutions. Their support has been great and they go above and beyond routinely. Highly recommend them!
Date of experience: September 11, 2024
It just doesn't get any better than this one!
This technician (Dylan?) was professional, patient, understanding, and extremely helpful. If I was still in the software business, I'd try and steal him away for my company's tech support department. I'd even give him the most comfortable chair!
He did a great job under most difficult conditions.
Date of experience: September 04, 2024
Great help. Resolved all our issues.
Date of experience: October 03, 2024
Cole did a phenomenal job in resolving a Linux issue that I had bo knowledge of!
Date of experience: September 26, 2024
They are not responsive to issues with acceptable use
I have contacted this company for 5 months regarding a website they host that has content that goes against their own acceptable use guidelines. I have not received any response to address this, even though the site had my personal phone number and address listed.
Follow up to Reply :
It is deeply troubling that the company claims they cannot be locate the claim number, as I received this email from them:
"We have received your email request for Liquid Web Support. Ticket 20163872 has been created for you to communicate with us and follow along with our progress."
Clearly this company lies based on it's response to my review. The number of reviews from people with 1 or 2 reviews vs the number of real 1 star reviews from people with many reviews says it all.
Date of experience: April 25, 2024
Reply from Liquid Web Inc.
Sep 10, 2024
Hi Jean - we were able to find the ticket that you submitted and sincerely apologize if the communication was missed somewhere. At this time we are waiting on the documentation we need from you in order to resolve this situation. Once we have that, we'll be more than happy to resume the conversation. Thank you so much.
Our tech, Thomas K., did and incredible job making our transition from an old server to a new server seamless, and I mean seamless. I have been a part of a lot of migrations and this was the the easiest by far. My thanks to him and the incredible customer-driven team and Liquid Web.
Date of experience: September 02, 2024
They addressed my issue in a timely…
They addressed my issue in a timely manner and got me back to PCI compliant. They also provided evidence I could give to the PCI rep to show we made their requested adjustments.
Date of experience: September 12, 2024
I talked with a great guy in tech support at Liquid Web today. I have the answer to my question which has to do with how much space we need.
I am editing my previous rating back to "5 stars due to the help he provide.
I had difficulty reaching someone to downgrade a plan and now have decided to keep the plan I have.
Date of experience: September 02, 2024
Samuel Azeez fixed my problem…
Samuel Azeez fixed my problem remarkably fast. Makes me love Liquid Web even more.
thank you guys!!
Date of experience: September 23, 2024
Awesomeness!! For years I have relied on LW. I usually have to stop and scratch my head on some of the issues that come up- but like always? We get a resolution. Dean was wonderful in deduction, communication and resolution of this issue. Many thank you’s!!
Date of experience: August 27, 2024