Support (original) (raw)

• Before You Ask
• Getting Help
  • Community Channels
• Reporting Bugs
• Requesting Features
• Supporting the Community
• Sponsor or Donate
• Consulting and Commercial Support
• Contact

On this page

• Before You Ask

• Getting Help

  • Community Channels

• Reporting Bugs

• Requesting Features

• Supporting the Community

• Sponsor or Donate

• Consulting and Commercial Support

• Contact

• Before You Ask

• Getting Help

  • Community Channels

• Reporting Bugs

• Requesting Features

• Supporting the Community

• Sponsor or Donate

• Consulting and Commercial Support

• Contact

On this page

• Before You Ask
• Getting Help
  • Community Channels
• Reporting Bugs
• Requesting Features
• Supporting the Community
• Sponsor or Donate
• Consulting and Commercial Support
• Contact

Welcome to the support page. Whether you’re using the project, contributing to it, or just exploring, this page outlines how to get help, report issues, and engage with the community.

Before You Ask

Before opening a ticket or asking a question:

• Review the Documentation
• Browse the FAQ or common issues
• Search existing GitHub Issues to see if your question has already been answered

Getting Help

You can get help in the following ways:

• Discussions Forum: Ask questions or start discussions on GitHub Discussions
• Chat: Join the community on Matrix

Please be respectful and follow our Code of Conduct.

Reporting Bugs

To report a bug:

1. Search existing issues
2. If not found, open a new issue and include:
   • Steps to reproduce the issue
   • Expected and actual behavior
   • Environment details (OS, version)
   • Relevant logs or screenshots

Well-written reports help us fix issues more efficiently.

Requesting Features

To suggest a new feature:

• Open a Feature Request
• Describe the feature, its purpose, and why it is useful
• Optionally, suggest implementation ideas

You can support the project in several ways:

• Answer questions on the GitHub discussion or chat
• Improve the documentation
• Help triage GitHub issues (label duplicates, confirm bugs)
• Share examples, tutorials, or blog posts about your usage

See the Contributing Guide for how to get started.

If you’d like to support ongoing development, consider:

• Sponsoring us on GitHub
• Sponsoring us on OpenCollective

Consulting and Commercial Support

While community support is available for free, we also offer commercial services for organizations that need:

• Guaranteed response times
• Custom development or integration work
• Migration assistance
• Training or workshops
• Ongoing support contracts

These services are provided by Maintainers who are actively involved in the development of the project.

If you’re interested in commercial support, please contact us at consulting@updatecli.io.

For sensitive issues such as security vulnerabilities, email us directly at security@updatecli.io.

We appreciate your involvement and support. Thank you for helping build a stronger community around this project.