The new One Touch Switch broadband process explained (original) (raw)
- You select a new broadband deal, sign up with the provider and choose an activation date.
- Your new provider shares your details with your old provider in order to ‘match’ you, so it knows where you live and which connection to pick up.
- Your old provider will then send you some ‘end of contract information, which will detail your final contract date and any fees you might owe before leaving.
- If you’re happy with the end of contract terms, you will be able to give permission to your new provider that you want to proceed with the switch.
- Your new provider will then handle switching your connection over in time for your chosen activation date. You may be asked to book time with one of its engineers to install your new connection.
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| Broadband network | Broadband type | Max. internet speed | UK premises coverage | Providers |
|---|---|---|---|---|
| Openreach | Full fibre | 1.8Gbps (1,800Mbps) | ~70% | BT, Sky, Plusnet, TalkTalk, Vodafone, NOW, Zen Internet and more |
| Virgin Media | Cable broadband | 1.1Gbps | ~60% | Virgin Media |
| CityFibre | Full fibre | 2.5Gbps | ~15% | Vodafone, TalkTalk, Cuckoo, Zen, Yayzi, 4th Utility, toob and more |
| Netomnia (YouFibre) | Full fibre | 10Gbps | ~9% | YouFibre |
| Nexfibre (Virgin Media) | Full fibre | 10Gbps | ~6% | Virgin Media |
| Community Fibre | Full fibre | 5Gbps | ~5% | Community Fibre |
| Hyperoptic | Full fibre | 900Mbps | ~5% | Hyperoptic |
| Gigaclear | Full fibre | 900Mbps | ~2% | Gigaclear |
| FulFibre / Zzoomm | Full fibre | 2Gbps | ~2% | BeFibre, Squirrel Internet |
| Zen Internet | Full fibre | 900Mbps | ~2% | Zen Internet |
| Trooli | Full fibre | 2Gbps | ~1.5% | Trooli |
| F&W Networks | Full fibre | 900Mbps | ~1% | Hey!Broadband |
| Openreach | Part-fibre | 70Mbps | 98% | BT, Sky, Plusnet, TalkTalk, Vodafone, NOW Broadband and more |
Table accurate as of December 2025
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