Broadband provider reviews 2026 - Uswitch (original) (raw)
In our provider reviews, we take an in-depth look into the services and products offered by UK broadband providers. Whether you care about speed, price, reliability or customer service, our independent reviews will help you decide which provider is right for you.
Our broadband reviews
Choose from the biggest broadband providers in the UK to find out our verdict. Use our reviews to decide which provider would be best for your household.
2026 Uswitch broadband customer survey
Our survey provides an annual look into what customers like the most (and the least) about their broadband provider.
It looks at the most important parts of a broadband service and ranks providers on their customers' satisfaction with them. These include:
Value for money | Internet speed | Reliability | Customer service | Installation | Billing
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At Uswitch, we can show you deals from some of the best broadband providers.
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Uswitch broadband provider reviews explained
Our provider reviews hope to provide a clear, honest view of what customers in the UK think of their broadband provider. They focus on ten areas in particular:
Customer service | Value for money | Internet speed | Reliability | UK coverage | Home equipment | Setup & installation | Communication | Bundle availability | Price rises
To lend as much authority to the claims made in our reviews, Uswitch ran a 24,000-person survey that asked customers to rate many of the above aspects for their provider on a 1-5 scale.
And to help provide more detail, we have much more in-depth accounts of these providers' services. These are all written by Uswitch authors who have had first-hand experience of that provider.
Broadband reviews FAQs
Which broadband provider has the best reviews?
Plusnet, EE, BT and NOW received the most positive reviews in our customer survey, and our expert Uswitch authors largely agree. But it’s important to see what those providers ranked best for, and which ones have the best reputation for the things you care about.
For example, BT ranked the highest for reliability and the quality of its home equipment. But if it’s customer service and value for money that you care more about, you might be more interested in EE's broadband offering.
Which is the most complained-about broadband provider?
Virgin Media and TalkTalk often receive the most complaints to Ofcom about their service, with customers taking issue with things like broadband outages and customer service. On the other hand, Sky, EE and BT usually receive the least complaints in these rankings.
Ofcom releases a number of complaints reports each year that shows which of the biggest broadband providers received the most (and least) complaints. It gives a very clear view of which providers are giving customers more of a reason to complain than others.
The best way to get the latest view of which broadband providers received the most (and fewest) Ofcom complaints, take a look at our broadband customer service guide.
Which is the most popular broadband provider?
In the 2026 Uswitch Broadband Awards, the Most Popular Broadband Provider award went to Vodafone, which was based on Uswitch sales data and customer survey scores.
The Uswitch Awards use a mixture of survey results, industry expert judging panels and onsite sales to highlight the providers that have performed particularly well over the past year.
For more information about our award winners, visit our dedicated Uswitch Telecoms Awards page.