Contact WhatsApp (original) (raw)
What best describes your issue?
I need help with my account
How can I exercise my Privacy Rights?
This form is only meant for reports related to your WhatsApp Privacy Rights.
If your phone was lost or stolen, read this article.
If you think your account was stolen, read this article.
If your account was banned, read this article.
If you have any other questions or concerns, please visit our Help Center.
If your question does not relate to any of the above items, please contact us.
What topic would you like to contact WhatsApp about?
How can I access and/or download my information?
How can I delete my information?
What information does WhatsApp collect?
How does WhatsApp use this information?
How is this information shared?
What should I do if I have other questions about the Privacy Policy?
How can I submit a privacy complaint?
What topic would you like to contact WhatsApp about?
How can I access and/or download my information?
How can I delete my information?
What information does WhatsApp collect?
How does WhatsApp use this information?
How is this information shared?
What should I do if I have other questions about the Privacy Policy?
How can I access and / or download my child's information?
How can I delete my child's information?
How can I submit a privacy complaint?
As a WhatsApp user, you can access and download your information using our in-app Request Account Info feature on Android, iPhone, and KaiOS. When you use our in-app “Request Account Info” feature, we provide your information in a ZIP file which includes HTML and JSON files.
Please note that the report doesn't include your messages. If you wish to export your chat history instead, you can learn how in our Help Center.
As a WhatsApp user you may delete your WhatsApp account at any time by using our in-app “Delete My Account” feature. Learn how you can delete your account on Android, iPhone, and KaiOS. To learn more about what happens when you delete your WhatsApp account, please visit the “Managing and Retaining Your Information” section of our Privacy Policy.
WhatsApp must receive or collect some information to operate, provide, improve, understand, customize, support, and market our Services, including when you install, access, or use our Services.
The types of information we receive and collect depend on how you use our Services. We require certain information to deliver our Services and without this we will not be able to provide our Services to you. The information we collect includes the information you provide, automatically collected information, and third-party information.
If you would like to learn more about the information WhatsApp collects and from what sources, please visit our Privacy Policy and/or the US Regional Privacy Notice.
We use information we have (subject to choices you make and applicable law) to operate, provide, improve, understand, customize, support, and market our Services.
You share your information as you use and communicate through our Services, and we share your information to help us operate, provide, improve, understand, customize, support, and market our Services.
Our Privacy Policy helps explain our data practices, including the information we process to provide our Services.
If you would like to read our Privacy Policy, please click here.
I still have a question about accessing and/or downloading my information
I still have a question about deleting my information
I still have a question about the kinds of information WhatsApp collects
I still have a question about how WhatsApp uses my information
I still have a question about how WhatsApp shares my information
I still have a question about the Privacy Policy
If you are a parent or guardian of a minor and would like to delete their information, complete this form and we will email you instructions.
A privacy complaint is any dissatisfaction or concern in relation to how WhatsApp handles personal information and/or supports consumers in the fulfillment of their privacy rights. Some examples of privacy complaints include:
- I have a problem with how WhatsApp processed my privacy inquiry.
- There is a technical issue that prevents me from viewing my personal information.
- I have concerns about how WhatsApp collects my personal information.
What best describes your problem?
I’m dissatisfied with the way WhatsApp handled my privacy request.
I have concerns about how WhatsApp handles my personal information and/or impacts my privacy.
I have concerns about a technical feature or product impacting my privacy.
Screenshot(s)/Screen share*
Troubleshooting steps (Optional)
Have you tried to resolve this matter by submitting a privacy inquiry to WhatsApp?
Yes
No
Case ID
The case ID is the number # provided in the subject line of your previous case
Minor's WhatsApp phone number
I understand that I may not receive a resolution from this channel if the information I submit does not constitute a valid privacy complaint
When you enter your details and submit a request, we will get in touch with you and assist you.
