Solutions to frequent problems | (original) (raw)

Checking the "I'm not a robot" box may not always be enough for the system to tell a real person from a robot. We continually work to improve our algorithms but sometimes ask users to go through additional verification.

In that case, to return to the service page, enter the characters shown in the captcha image and click Submit.

To get a new captcha image, click .

Instead of entering characters from an image, you may also choose to enter numbers from an audio captcha:

1. Click .
2. Listen to the message.
3. Enter the numbers you heard in the field below the captcha image.
4. Click Submit.

Alert

Yandex only asks you to type characters from an image and never asks you to enter your phone number, send a text message, or retype your username and password. If you are asked to do so, then you have accessed a fake page. Please let us know via the feedback form.

If your browser saves cookies and the task is completed correctly, Yandex will verify that the requests are coming from a human.

If you need to send automatic queries to Yandex, consider using the Yandex XML service.