Kate Tckhakaia | University of York (original) (raw)
Papers by Kate Tckhakaia
In the modern world of developing industries, people see a growing importance of negotiation skil... more In the modern world of developing industries, people see a growing importance of negotiation skills. Businessmen come to the negotiation table as frequently as problems occur between two or more parties. Therefore, it is essential to evaluate negotiation skills of an individual and practice them as much as possible. Contemporary technologies like computers and cell phones have made it possible to create special interactive programs which serve as a platform for practicing deals. Specific software is aimed at developing decision-making approaches by various means and tools and enables negotiators to come to mutually beneficial agreements with higher frequency and efficiency. Each program is useful in its own way and can be applied differently by negotiators all over the world. Therefore, this article shows an e-learning tool in which people can discover and improve their negotiation skills though several types of computational mechanisms. Comparisons and initial results are also mentioned in this work.
With the global expansion and increasing complexity of business processes, knowledge management h... more With the global expansion and increasing complexity of business processes, knowledge management has become an essential topic for managers. Managing knowledge in organisations influences multiple aspects of the business, starting with the design of organisational strategy and ending with the improvement of customers` experience. In the airline industry knowledge management plays even more important role, taking into the account the scale of the industry and the complexity of its operations. British Airways have been effectively managing knowledge inside the organisation through a variety of tools and represent an interesting case within its industry. The article will explore how knowledge is managed in the British Airways and the impact it has on the business. KEYWORDS K nowledge management, information processes, business strategy, British Airways. 1. INTRODUCTION “Don`t fly @BritishAirways” – said a tweet posted by Hasan Syed, an annoyed customer whose father has lost his luggage ...
With the global expansion and increasing complexity of business processes, knowledge management h... more With the global expansion and increasing complexity of business processes, knowledge management has become an essential topic for managers. Managing knowledge in organisations influences multiple aspects of the business, starting with the design of organisational strategy and ending with the improvement of customers` experience. In the airline industry knowledge management plays even more important role, taking into the account the scale of the industry and the complexity of its operations. British Airways have been effectively managing knowledge inside the organisation through a variety of tools and represent an interesting case within its industry. The article will explore how knowledge is managed in the British Airways and the impact it has on the business.
In the modern world of developing industries, people see a growing importance of negotiation skil... more In the modern world of developing industries, people see a growing importance of negotiation skills. Businessmen come to the negotiation table as frequently as problems occur between two or more parties. Therefore, it is essential to evaluate negotiation skills of an individual and practice them as much as possible. Contemporary technologies like computers and cell phones have made it possible to create special interactive programs which serve as a platform for practicing deals. Specific software is aimed at developing decision-making approaches by various means and tools and enables negotiators to come to mutually beneficial agreements with higher frequency and efficiency. Each program is useful in its own way and can be applied differently by negotiators all over the world. Therefore, this article shows an e-learning tool in which people can discover and improve their negotiation skills though several types of computational mechanisms. Comparisons and initial results are also mentioned in this work.
Game theory has been largely criticized for not being practical enough. Although game theory is c... more Game theory has been largely criticized for not being practical enough. Although game theory is compulsory in any economics, business and management course it is not widely accepted as a theory that has a practical application. Although the answer to this problem does not lie on the surface, a connection between game theory and negotiation support systems has revealed the use of the principles of game theory in simulating business negotiations for IT and non-IT people. The behavioural aspects of people`s actions during negotiations characterise their different strategies in various situations.
Managing IT projects requires a great amount of effort and ability due to the variables and risks... more Managing IT projects requires a great amount of effort and ability due to the variables and risks that are involved. Many conflicts occur during the duration of the project due to contract terms, since when generating an initial poor agreement, the tendency is to occur conflicts throughout the duration of the project. One of the possible ways of avoiding this is to negotiate better the terms of the contract and extenuate expectations from the moment of the sell or prospection of the project. On the IT area, it is common to have technical professionals that act as sellers.
In the modern world of developing industries, people see a growing importance of negotiation skil... more In the modern world of developing industries, people see a growing importance of negotiation skills. Businessmen come to the negotiation table as frequently as problems occur between two or more parties. Therefore, it is essential to evaluate negotiation skills of an individual and practice them as much as possible. Contemporary technologies like computers and cell phones have made it possible to create special interactive programs which serve as a platform for practicing deals. Specific software is aimed at developing decision-making approaches by various means and tools and enables negotiators to come to mutually beneficial agreements with higher frequency and efficiency. Each program is useful in its own way and can be applied differently by negotiators all over the world. Therefore, this article shows an e-learning tool in which people can discover and improve their negotiation skills though several types of computational mechanisms. Comparisons and initial results are also mentioned in this work.
With the global expansion and increasing complexity of business processes, knowledge management h... more With the global expansion and increasing complexity of business processes, knowledge management has become an essential topic for managers. Managing knowledge in organisations influences multiple aspects of the business, starting with the design of organisational strategy and ending with the improvement of customers` experience. In the airline industry knowledge management plays even more important role, taking into the account the scale of the industry and the complexity of its operations. British Airways have been effectively managing knowledge inside the organisation through a variety of tools and represent an interesting case within its industry. The article will explore how knowledge is managed in the British Airways and the impact it has on the business. KEYWORDS K nowledge management, information processes, business strategy, British Airways. 1. INTRODUCTION “Don`t fly @BritishAirways” – said a tweet posted by Hasan Syed, an annoyed customer whose father has lost his luggage ...
With the global expansion and increasing complexity of business processes, knowledge management h... more With the global expansion and increasing complexity of business processes, knowledge management has become an essential topic for managers. Managing knowledge in organisations influences multiple aspects of the business, starting with the design of organisational strategy and ending with the improvement of customers` experience. In the airline industry knowledge management plays even more important role, taking into the account the scale of the industry and the complexity of its operations. British Airways have been effectively managing knowledge inside the organisation through a variety of tools and represent an interesting case within its industry. The article will explore how knowledge is managed in the British Airways and the impact it has on the business.
In the modern world of developing industries, people see a growing importance of negotiation skil... more In the modern world of developing industries, people see a growing importance of negotiation skills. Businessmen come to the negotiation table as frequently as problems occur between two or more parties. Therefore, it is essential to evaluate negotiation skills of an individual and practice them as much as possible. Contemporary technologies like computers and cell phones have made it possible to create special interactive programs which serve as a platform for practicing deals. Specific software is aimed at developing decision-making approaches by various means and tools and enables negotiators to come to mutually beneficial agreements with higher frequency and efficiency. Each program is useful in its own way and can be applied differently by negotiators all over the world. Therefore, this article shows an e-learning tool in which people can discover and improve their negotiation skills though several types of computational mechanisms. Comparisons and initial results are also mentioned in this work.
Game theory has been largely criticized for not being practical enough. Although game theory is c... more Game theory has been largely criticized for not being practical enough. Although game theory is compulsory in any economics, business and management course it is not widely accepted as a theory that has a practical application. Although the answer to this problem does not lie on the surface, a connection between game theory and negotiation support systems has revealed the use of the principles of game theory in simulating business negotiations for IT and non-IT people. The behavioural aspects of people`s actions during negotiations characterise their different strategies in various situations.
Managing IT projects requires a great amount of effort and ability due to the variables and risks... more Managing IT projects requires a great amount of effort and ability due to the variables and risks that are involved. Many conflicts occur during the duration of the project due to contract terms, since when generating an initial poor agreement, the tendency is to occur conflicts throughout the duration of the project. One of the possible ways of avoiding this is to negotiate better the terms of the contract and extenuate expectations from the moment of the sell or prospection of the project. On the IT area, it is common to have technical professionals that act as sellers.