AI-Powered Service Platform | Zendesk (original) (raw)
Move beyond deflection. Deliver real resolutions.
Self-improving AI agents that learn, adapt, and outperform.
On every channel, on any platform.
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22,000+ service teams trust Zendesk AI
AI that gets smarter with every resolution.
Achieve up to 80% automation with AI Agents that continuously learn from every interaction, handle more complex workflows, and deliver better outcomes.
Every conversation becomes a learning signal
Zendesk AI turns signals into improvement
Faster resolutions. Stronger loyalty. Better outcomes.
Trillions of data points turned into billions of successful outcomes.
Zendesk + ForethoughtNEW
Self‑improving AI Agents on any platform
Deploy AI agents that learn and improve on any platform. Powered by the Zendesk Resolution Learning Loop, every resolution makes the next one better, improving performance over time.
Designed for AI-first customer service
A unified system that brings AI and human teamwork together to deliver high-quality resolutions across every channel and service model.
- Manage high volume autonomously
- Launch in minutes, not months
- Scale without adding headcount
- Trust every AI-driven resolution
- Modernize voice with Agentic AI
Free your team from repetition. AI agents understand intent and sentiment to resolve tasks end-to-end without human intervention.
Free your team from repetition. AI agents understand intent and sentiment to resolve tasks end-to-end without human intervention.
Extend the power of AI-first service across your entire organization.
Employee Service
Get AI-native employee service management with none of the bloat. Resolve internal requests instantly, eliminate complexity, and delight employees.
Contact Center
Replace fragmented legacy stacks with a unified system that embeds AI across voice and digital. Deliver an enterprise-grade contact center without the middleware or complexity.
Report
Zendesk named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
Recognized for innovation, vision, and consistent execution in AI-powered service.
Built for businesses of all sizes
From startups to enterprises, we deliver the specialized support you need to win.
6%
increase in automated resolutions
2X
increase in AI agent CSAT
“The zero-training model has been amazing. It can surface content based on an event, like the Mets versus Yankees, and it feels very personalized.”
Whitney Thomas
Senior Business Systems Analyst at SeatGeek
6%
increase in automated resolutions
2X
increase in AI agent CSAT
51.5%
automated resolution rate
Connect your ecosystem. Your way.
Quickly integrate your favorite tools and partners to get value immediately, and tailor the setup to your organization’s exact needs.
Additional resources
Pricing built for your success
Get faster resolutions, happier customers, and a team that does more with less at a price that scales with you.