Automated attendant (original) (raw)

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Автосекретарь — это система обработки входящих телефонных вызовов. Автосекретарь подключается к офисной (учрежденческой) АТС и обеспечивает дозвонившимся абонентам возможность донабора внутреннего номера абонента.

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dbo:abstract In telephony, an automated attendant (also auto attendant, auto-attendant, autoattendant, automatic phone menus, AA, or virtual receptionist) allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist. Many AAs will also offer a simple menu system ("for sales, press 1, for service, press 2," etc.). An auto attendant may also allow a caller to reach a live operator by dialing a number, usually "0". Typically the auto attendant is included in a business's phone system such as a PBX, but some services allow businesses to use an AA without such a system. Modern AA services (which now overlap with more complicated interactive voice response or IVR systems) can route calls to mobile phones, VoIP virtual phones, other AAs/IVRs, or other locations using traditional land-line phones or voice message machines. (en) Автосекретарь — это система обработки входящих телефонных вызовов. Автосекретарь подключается к офисной (учрежденческой) АТС и обеспечивает дозвонившимся абонентам возможность донабора внутреннего номера абонента. (ru)
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dbo:wikiPageWikiLink dbr:Private_branch_exchange dbr:VoIP dbr:Interactive_voice_response dbr:Telephony dbr:Switchboard_operator dbr:Mobile_phones dbr:Call_avoidance dbr:Call_whisper dbr:Line_hunting dbr:DTMF dbr:Direct_current dbr:Direct_inward_dial dbr:Receptionist dbc:Telephony dbc:Automation dbc:Customer_service dbr:Trunking dbr:IVR
dbp:wikiPageUsesTemplate dbt:One_source dbt:Portal dbt:Automation
dct:subject dbc:Telephony dbc:Automation dbc:Customer_service
rdfs:comment Автосекретарь — это система обработки входящих телефонных вызовов. Автосекретарь подключается к офисной (учрежденческой) АТС и обеспечивает дозвонившимся абонентам возможность донабора внутреннего номера абонента. (ru) In telephony, an automated attendant (also auto attendant, auto-attendant, autoattendant, automatic phone menus, AA, or virtual receptionist) allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist. Many AAs will also offer a simple menu system ("for sales, press 1, for service, press 2," etc.). An auto attendant may also allow a caller to reach a live operator by dialing a number, usually "0". Typically the auto attendant is included in a business's phone system such as a PBX, but some services allow businesses to use an AA without such a system. Modern AA services (which now overlap with more complicated interactive voice response or IVR systems) can route calls to mobile phones, VoIP virtual phones, other AAs/IVRs, or other loc (en)
rdfs:label Automated attendant (en) Автосекретарь (ru)
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