Google Workspace Updates: Google Chat (original) (raw)

Thursday, December 11, 2025

Schedule messages to be sent at a later time in Google Chat

What’s changing

Today we are launching a new feature to enable users to schedule messages in Google Chat to be sent at a later time or date. This highly requested feature is part of our commitment to enable more productive and seamless communication for our users.

By scheduling messages, Chat users can be respectful of colleagues time and avoid sending messages late at night or early in the morning when recipients may be in a different time zone or unavailable.

When composing a message in a Chat conversation, by clicking the down arrow next to the compose bar, users can select a time to send the message up to 120 days in the future.
If a user has a scheduled message in a conversation, a banner will appear above the compose box. Clicking this banner or the new Drafts shortcut in the left panel will open a dedicated area to manage all scheduled messages, where users can edit, reschedule, or cancel them.
The Draft shortcut is only available when there are scheduled messages.


Clicking on the down arrow next to the Sent button brings up the Schedule send menu


New Drafts shortcut to edit, reschedule, send, and delete your scheduled messages

Getting started

Admins: There is no admin control for this feature.
End users: There is no end user setting for this feature. Visit the Help Center to learn more about scheduling messages in Chat.

Rollout pace

Rapid Release domains: Extended rollout (potentially longer than 15 days for feature visibility) December 11, 2025
Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility) starting on January 2, 2026

Availability

Available to all Google Workspace customers, Workspace Individual Subscribers, and users with personal Google accounts

Resources

Google Help: Create, send & reply to messages in Google Chat

Thursday, December 11, 2025

A new web address for Google Chat

What’s happening

We’re launching a faster, more reliable Google Chat experience for web users. Chat will now be served from chat.google.com instead of mail.google.com/chat. Users, however, can continue to use existing mail.google.com/chat bookmarks and links. This change will reduce loading time when opening the app and does not change the Chat user interface.

Getting started

Admins and developers: If you've created an extension that works with Chat, you'll need to make sure it's compatible with the new chat.google.com web address. Please update your extension to ensure it can find and interact with Chat in its new home.
End users: If you’re using Chrome extensions to enhance Chat, they may need to be updated by their creators to function correctly after the move to chat.google.com. If you notice an extension isn't working as expected, check if an update is available on the Chrome Web Store.
Admins: If you've blocked Chat access for your org users using allowlist or block URLs in Chrome (or other browsers), then you will need to add the chat.google.com domain as well. If you've configured website-specific policies for permissions and behaviors (such as allowing or denying access to camera, microphone, notifications, etc.) for Chat, you will need to update these policies to include chat.google.com. Finally, if you've force installed the Chat desktop app (aka Chat PWA) for your organization through a force-install list, you will need to include chat.google.com in this list. Note that blocking chat.google.com will break your ability to use Chat within Gmail and Google Meet.

Rollout pace

Rapid Release domains: Extended rollout (potentially longer than 15 days for feature visibility) starting on December 11, 2025
Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility) starting around January 7, 2025

Availability

Impacts all Google Workspace customers and users with personal Google accounts

Tuesday, December 2, 2025

What’s changing

We’re launching a new integration between Gmail and Google Chat designed to improve team collaboration and productivity. With this feature, you can easily share a conversation from your Gmail inbox to a Chat direct message or space. No need to start your chat conversation with, "Did you see the email I forwarded?" or dig through your inbox to find the message being discussed.

Starting from a Gmail thread, you can initiate a chat with the existing email recipients, a subset, or a new group. The email is automatically forwarded and recipients can open it directly from a link in Chat.

This enables you to switch to Chat for active discussion while preserving the connection to the original message. Two-way linking helps ensure that everyone has the full context they need for a productive discussion and reduces the need to jump between tabs.

This feature is helpful in common scenarios such as:

Resolving an issue in real time instead of going back and forth over email
Chatting about an email with a subset of the original group before responding
Discussing a customer email with coworkers
Signal boosting an announcement by company leadership
Sharing meetings notes and action items


Sharing an email in Google Chat

Getting started

Admins: There is no admin control for this feature. Organizations must have both Gmail and Chat enabled for the feature to appear.
End users: This feature will be on by default for users who have Chat enabled in Gmail, available on desktop at launch and on mobile soon (currently available in limited testing on mobile for selected users). Visit the Help Center to learn more about how to share in Chat from Gmail.

Rollout pace

Rapid Release domains: Full rollout (1–3 days for feature visibility) starting on December 2, 2025
Scheduled Release domains: Extended rollout (potentially longer than 15 days for feature visibility) starting on December 9, 2025

Availability

Available for Google Workspace:

Business Starter, Standard, and Plus
Enterprise Starter, Standard, and Plus
Frontline Starter, Standard, Plus
Nonprofits

We plan to bring this feature to Education customers in the coming months. Please stay tuned to the Workspace Updates blog for an update on availability.

Resources

Google Help: Share in Chat from Gmail

Tuesday, December 2, 2025

Control whether users can request to join a space in Google Chat

What’s changing

We are introducing a new setting in Google Chat that allows space owners and managers to control whether users can request to join a space.

Previously, if someone received a link to a space that required permission for them to join, they could send a request to space owners and managers. With this new feature, space owners and managers can now further restrict access by disabling the "request to join" option. If users try to access a space via a link, they will no longer be able to request to join.

| | | | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | | New permissions control in the space settings menu | |


‘No access’ message for users without permission

Getting started

Admins: There is no admin control for this feature.
End users: Go to space settings and flip the toggle under “Allow requests to join.”

Rollout pace

Rapid Release domains: Full rollout (1–3 days for feature visibility) starting on December 1, 2025
Scheduled Release domains: Full rollout (1–3 days for feature visibility) starting on January 7, 2025

Availability

Available to all Google Workspace customers and users with personal Google accounts

Resources

Google Help: Manage space settings

Friday, November 21, 2025

What’s changing

We’re excited to introduce a new way to triage your messages. Now, you can preview the last unread message in conversations directly from the left-hand menu, without marking it as read.

Simply hover over a bolded conversation to peek at the message. When you are ready to engage, click to jump straight into the conversation or thread and take action.

Getting started

Admins: There is no admin control for this feature.
End users: There is no end user setting for this feature. This feature will be ON by default as it rolls out.

Rollout pace

Rapid Release and Scheduled Release domains: Extended rollout (potentially longer than 15 days for feature visibility) starting November 21, 2025, with expected completion by mid-December 2025

Availability

Available to all Google Workspace customers, Workspace Individual Subscribers, and users with personal Google accounts

Resources

Google Help: Navigate Google Chat

Wednesday, November 5, 2025

Bringing inline threading to direct messages in Google Chat

What’s changing

We’re excited to announce that inline threading is rolling out for direct messages (DMs) and group direct messages (gDMs) in Google Chat. This has been a highly requested feature, and we're pleased to deliver it as part of our effort to simplify the Chat experience and address top user feedback about conversation consistency.

Until now, inline threading was only available in spaces. With this update, you can now reply in-thread to any message in a direct conversation, just as you do in a space. This helps to keep conversations organized, allowing you and your colleagues to follow specific topics and avoid cluttering the main chat stream.

Getting started

Admins: There is no admin control for this feature.
End users: There is no end user setting for this feature. This feature will be ON by default as it rolls out.

Rollout pace

Rapid Release domains: Gradual rollout (up to 15 days for feature visibility) starting on November 5, 2025
Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility) starting on November 19, 2025

Availability

Available to all Google Workspace customers, Workspace Individual Subscribers, and users with personal Google accounts

Resources

Google Help: Use threads in Chat spaces
Google Help: Reply to a message in Google Chat

Tuesday, November 4, 2025

Updated Chat header helps you navigate chat more quickly and easily

What’s changing

We are introducing a redesigned Google Chat conversation header on the web. The new header offers a simpler, more consistent layout that makes key tools easier to find and use. It includes a side panel where users can access shared content and manage tasks without leaving the conversation view. The panel’s width can be adjusted or expanded to a full-screen view as needed.

Specifically, the new header has icons which can be used to:

Select “Shared” to access shared files, links and media.
Select “Tasks” to create and manage space tasks.
Select “Threads” to see and respond to active threads.
Select “Board” to see pinned messages, files and shared links.


Navigating between Shared, Tasks, Threads, and Board by clicking on header icons


Side panels can expand into fullscreen with the drag bar

Getting started

Admins: This feature will be on by default. There is no admin control for this feature.
End users: This feature will be on by default for users on the web. To use it, look for the icons in the top right of your Chat window. Use our Help Center to learn how to navigate Google Chat.

Rollout pace

Rapid Release domains: Full rollout (1–3 days for feature visibility) starting on November 4, 2025
Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility) starting on November 11, 2025

Availability

Available to all Google Workspace customers, Workspace Individual Subscribers, and users with personal Google accounts

Resources

Google Help: Navigate Google Chat

Tuesday, November 4, 2025

Controls for restricting conversation creation in Google Chat available to more organizations

What’s changing

We are expanding an existing Google Chat feature, previously only available for Education customers, to more Workspace customers.

This feature gives administrators the ability to limit who can create new conversations in Google Chat. When this setting is applied to users (through an organizational unit or a Google Group), those users will be prevented from initiating new conversations, or adding new members to existing conversations.

Users with this restriction can continue to converse in conversations they are already a member of.

Why it’s important

Similar to how this feature is used for students, it allows organizations to enable Chat for a segment of employees such that they can receive important messages and contribute to existing conversations, while limiting their ability to create new, unmanaged conversations. This helps provide a safer and easier way for organizations to communicate.

Getting started

Admins: This feature will be OFF by default. It can be enabled for specific users by placing them in an Organizational Unit (OU) or a Google Group and applying the setting in the Admin console.
End users: There is no end-user setting for this feature. If this policy is applied to your account by your administrator, you will not be able to start new conversations or create spaces, but you can still reply to conversations you are added to.

Rollout pace

Rapid Release and Scheduled Release domains: Full rollout (1–3 days for feature visibility) starting on November 3, 2025

Availability

Business Plus
Enterprise Standard and Plus
Business Continuity and Continuity Plus
Frontline Plus and Frontline Standard

Resources

Google Workspace Admin Help: Set up Chat restrictions
Google Help: Create, send & reply to messages in Google Chat

Monday, November 3, 2025

New to Google Meet: Continue your conversations in Google Chat

Update (Dec 4, 2025): We have updated this post to reflect an updated rollout schedule for the feature. The new rollout schedule is:

Rapid Release: Extended rollout (potentially longer than 15 days for feature visibility) starting on December 8, 2025.
Scheduled release: Planned for January 2026. We will update this post with a more specific timeframe in the coming weeks.

What’s happening?

Starting November 10, your Google Meet in-meeting messages will be powered by and available in Google Chat.

That means the meaningful feedback that was messaged during the meeting, or key resources and links that were shared are now easily accessible to meeting attendees after the meeting, in a shared Google Chat conversation.

This change brings the power of Google Chat to Meet, creating a richer in-meeting messaging experience. Meeting attendees can now respond to messages with emojis, and share images and files directly in Google Meet. Attendees can send pre-reads and other meeting materials to the group ahead of the meeting in Google Chat, and these resources will be available in Google Meet throughout the call. This launch also consolidates all your messaging and conversations into Google Chat, making it easy to find messages or shared files all in one place.

This change is designed to improve post-meeting follow-through, leading to increased team productivity, and we’re excited for what this will mean for your teams and their collaboration.

Getting started

Admins:

Availability: All end users in your org will have this feature on eligible meetings.
Data retention & DLP: These messages are stored in a Google Chat conversation, and will respect the retention policies and Data Loss Prevention (DLP) rules you have configured for Google Chat.
If disabled by host: If a host turns off continuous meeting chat for a specific meeting, that meeting will use the existing, unlinked in-call messaging. To retain such messages, you must record the meeting.

End Users:

Eligible meetings: This feature is available for meetings scheduled in Google Calendar. It applies to the meeting host and all other invited attendees who are part of the host's domain.
Host control: Meeting hosts retain full control and can disable this feature for any meeting. This option must be toggled in the Google Calendar event's video call options before the meeting starts and cannot be changed once the meeting is in progress.

External attendees: To ensure security and clarity, external attendees will only have access to the chat during the time they are in the meeting. They will not be able to participate in a conversation before a meeting nor see the conversation history after one. Internal attendees will see clear ‘external’ indicators and banners when guests are present in the conversation.

Rollout pace

Rapid Release: Extended rollout (potentially longer than 15 days for feature visibility) starting on December 8, 2025.
Scheduled release: Planned for January 2026. We will update this post with a more specific timeframe in the coming weeks.

Availability

Available to all Google Workspace business and enterprise customers with the following plans:

Enterprise Starter, Enterprise Standard, Enterprise Plus
Business Starter, Business Standard, Business Plus
Frontline Starter, Frontline Standard, Frontline Plus

Resources

Friday, October 31, 2025

Improving the Workday Google Chat app

What’s changing

The latest update for Workday Google Chat app update makes it easier to manage time off with a single, improved flow to request, view, or cancel time off, along with quick commands to check balances and company holidays.

Getting started

Workday Admins: Workday Admins must activate OAuth and create a new API client for the Google integration setup within Workday. The workday admin must make note of the following details during the API client setup, required for the next step:
- Client ID
- Secret ID
- Workday REST API Endpoint
- Workday Token Endpoint
- Workday Authorization Endpoint
Workspace Admins: Admins need to allowlist the add-on to ensure end users have access. Visit the Help Center to learn how to manage Google Workspace Marketplace apps. Once allowed, the admin can either install the app to the domain, or install individually. After installation you will be asked to configure authorization in Workday (this requires the information above obtained during API client setup); This authorization will apply to all users of Workday within your domain.
End users: If enabled by your admin, install the add-on by going to the Google Workspace Marketplace listing. Visit the Help Center to learn more about using the Workday app in Google Chat.

Rollout pace

Rapid Release and Scheduled Release domains: Currently available.

Availability

Available to all Google Workspace customers, Workspace Individual Subscribers, and users with personal Google accounts

Resources

Tuesday, October 14, 2025

Summarize shared files with Gemini in Google Chat, now available on mobile

What’s happening

Simply tap the “Summarize” button on the file preview card in your conversation. Gemini will summarize the file so you can get a quick overview without having to leave Chat.

Getting started

Admins: To access file summaries, users need to have smart features and personalization turned on. Admins can turn on default personalization setting for their users in the Admin console.
End users: You can turn this feature ON/OFF by turning Smart features & controls in Google products ON/OFF. On mobile, to see summaries of files shared in Chat, click the “Summarize” button.

Rollout pace

Rapid Release and Scheduled Release domains: Extended rollout (potentially longer than 15 days for feature visibility) starting October 14, 2025, with expected completion by mid November 2025.

Availability

Available for Google Workspace:

Business Standard, and Plus
Enterprise Standard, and Plus
Google AI Pro for Education
Frontline Plus

Also available to:

Gemini Business*
Gemini Enterprise*

Resources

Monday, October 6, 2025

Get more insight into how Chat apps are used within your organization

What’s changing

Google Workspace admins can now get better insights into how Chat apps are being used within their organization via enhanced logging and display of log information. Specifically, we are enhancing Chat event logs to add Chat app related events. Using these logs, admins can gain insights such as:

Which Chat apps have been added to what Spaces
What apps have been added in a specific space
What apps have been removed, and who removed them
What are the most popular chat apps within your organization

An example of a data visualization on Chap app usage created via Looker based on BigQuery export data

Getting started

Admins:
- Logs will be collected by default. Admins can see the logging information:
  - Via BigQuery log export and subsequent queries / data visualizations
  - Via the Reports API
  - Coming soon, the logs will also be available in the Security Investigation Tool (SIT)
- Use our Help Center to learn more about allowing users to install Chat apps, or using Chat log events.
End users:
- No end user impact.

Rollout pace

This feature is available now.

Availability

Audit logs are available via:

The Reports API to all Google Workspace customers \
BigQuery to Frontline Standard and Frontline Plus; Enterprise Standard and Enterprise Plus; Education Standard and Education Plus; Enterprise Essentials Plus.
(Coming soon) The Security Investigation Tool (SIT) to Frontline Standard and Frontline Plus; Enterprise Standard and Enterprise Plus; Education Standard and Education Plus; Enterprise Essentials Plus; Cloud Identity Premium.

Resources

Thursday, October 2, 2025

Express yourself with stickers in Google Chat

What’s changing

Users can now send expressive stickers in their conversations in Google Chat on the web. Stickers can provide users with more options to express themselves in their Chat conversations, alongside emojis, GIFs, and other media-based messages. Stickers are available for Chat users on the web via Google Chat stand-alone or in the Chat tab of Gmail.

Getting started

Admins: There is no admin control for this feature.
End users: This feature will be on by default. To add a sticker, go to Google Chat on your computer > open a direct message or space > at the bottom, in the message field, click on the icon to add GIF or Sticker. Use our Help Center to learn more about sending stickers and GIFs in Chat.

Rollout pace

Rapid Release domains: Available now
Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility) starting on October 2, 2025.

Availability

Available to all Google Workspace customers, Workspace Individual Subscribers, and users with personal Google accounts

Resources

Google Help: Use GIFs & stickers in Google Chat

Wednesday, October 1, 2025

What’s changing

We're making it quicker and easier to find and use your favorite apps and actions in Google Chat with a redesigned integrations menu that lets you search for apps and execute commands with fewer clicks. The menu is accessible through the "+" button next to the compose bar or by typing "/". For example, you can now simply type "/poll" to start a Poll using the Poll app, or press the “+” button and see options to create a calendar invite, upload a Drive file, send a Meet link, or more.

Getting started

Admins: Chat apps can be managed at the domain, OU, or group level. Use our Help Center to learn more about how to manage Chat apps within your organization.
End users: This feature will be on by default. See our Help Center to learn more about how to use apps in Google Chat.

Rollout pace

Rapid Release and Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility) starting on September 29, 2025.

Availability

Available to all Google Workspace customers, Workspace Individual Subscribers, and users with personal Google accounts

Resources

Tuesday, September 30, 2025

Improve Chat apps with display carousels and richer text formatting

What’s changing

Developers can use two new features to create more engaging Chat apps. Specifically, we are adding:

A carousel widget: With this new carousel widget, you'll be able to interact with more complex and organized information in a horizontally scrollable carousel.
Markdown support: The new Markdown support for text formatting will allow developers to specify markdown instead of converting all text to HTML.
Lists and code blocks: You’ll now be able to add ordered, unordered, and nested lists, and code blocks to cards.

Why you’d use it:

The carousel widget provides a powerful tool for presenting complex information in an organized, scrollable, and compact format. Developers can use it to display product listings, multiple data points, or different options within a single card, creating a much more efficient and professional-looking user experience.

Markdown support can help simplify the process to build cards, and is especially critical to developers who are building AI agents. The standard output from many LLMs is markdown. Now, instead of converting the markdown to HTML, developers can now pass the entire markdown to Chat which will handle and render the text correctly.

Lists and code blocks are essential building blocks to enable rich display of information, enhancing readability and comprehension for users. They unlock critical use cases, such as providing structured data, displaying programming examples, and organizing complex details.

The carousel widget enables scrolling through information in an efficient and engaging manner

Markdown support enables easier to use text formatting while list and code block support enables richer text format

Getting started

Developers: See our documentation to learn more about adding carousels or formatting messages.
Admins: There is no admin control for this feature. It will be available by default when Developers choose to use it in their apps. Use our Help Center to learn more about allowing users to install Chat apps.
End users: There is no end user control for this feature. It will be available by default when Developers choose to use it in their apps. Use our Help Center to learn more about Chat apps.

Rollout pace

This feature is available now.

Availability

Available to all Google Workspace customers

Resources

Monday, September 29, 2025

Changes to membership roles in Google Chat spaces to enable more flexible permissions

What’s changing

We’re introducing an owner role in Google Chat spaces in addition to managers and members. By increasing the number of roles, it will be easier to share the tasks associated with managing spaces with the right colleagues. For example, managers will be able to help owners with some space administration tasks, while owners will retain full control over the space.

Specifically:

Existing space managers will now be owners. Owners will retain full control over the space.
A new manager role will be added. Managers will have most of the same permissions as owners, but will not be able to delete the space, or upgrade users to owners.
The member role will remain unchanged.

Both owners and managers will be able to control which roles (members, managers, or owners) have which permissions in the space settings, such as who can use the ‘@all’ function, add apps, or turn history on or off.

Getting started

Admins: This feature will be on by default. There is no admin control for this feature.
End users: This feature will be available by default for all spaces. Use our Help Center to learn more about your role as a space owner of manager, or about managing space settings.

Rollout pace

Rapid Release domains: Gradual rollout (up to 15 days for feature visibility) starting on September 29, 2025.
Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility) starting on October 16, 2025.

Availability

Available to all Google Workspace customers, Workspace Individual Subscribers, and users with personal Google accounts

Resources

Google Help: Learn about your role as a space owner or manager

Tuesday, September 23, 2025

Refine Google Chat messages with Gemini to communicate with confidence and clarity

What’s changing

You can now use Gemini to refine messages you’re composing within Google Chat on the web. Gemini can help you improve clarity, conciseness, and accuracy in wording, grammar, and spelling. This can be particularly useful when composing an important message to a large space or a senior stakeholder, or for users communicating in a second language.

By using the feature, users can press send with more confidence and communicate with greater clarity.

Getting started

Admins: This feature will be on by default for eligible users. Use our Help Center to learn how to manage access to Gemini features in Workspace services.
End users: This feature will be available by default for eligible users. You can either select ‘Refine’ from the formatting toolbar, or highlight the text you want to refine and select ‘Refine’ from the floating toolbar. Visit the Help Center to learn how to manage Refine in Google Chat.

Rollout pace

Rapid Release domains: Gradual rollout (up to 15 days for feature visibility) starting on September 23, 2025.
Scheduled Release domains: Full rollout (1–3 days for feature visibility) starting on October 7, 2025.

Availability

Available for Google Workspace:

Business Standard and Plus
Enterprise Standard and Plus
Google AI Pro for Education
Google AI Ultra for Business
Frontline Plus

Also available to:

Google AI Pro and Ultra

Anyone who previously purchased these add-ons will also receive this feature:

Gemini Business*
Gemini Enterprise*

Resources

Google Help: Use Refine in Google Chat

Tuesday, September 16, 2025

Automatically install Chat apps to your conversations

What’s changing

Chat apps will now automatically be added as needed to future conversations after being installed by a user. Previously, a user had to manually install a Chat app into every space, group chat, and direct message.

For example, the first time a user tries to start a poll with the Poll app, they will be prompted to install the Poll app. After that, when they try to create a Poll in any space, the app will automatically be installed, and users can start voting right away.

Note that users can only install Chat apps as allowed by their admin. Admins can also choose to install apps for their organization, making apps available by default for some or all users without the need for users to install apps themselves.

Getting started

Developers:
- Developers do not have to make any changes to their Chat app in order to support automatic installs.
Admins:
- Admins can choose to admin-install Chat apps for their users, so that the Chat app will automatically be available for end users.
- If admins allow users to install all, or a specific list of Chat apps, from the Workspace Marketplace, end users can browse the Marketplace to discover and find Chat apps to install and automatically be added to conversations.
- To prevent Chat apps from automatically being added to conversations, admins can either prevent users from installing the specific Chat app or restrict who can install apps in specific spaces.
- Visit the Help Center to learn more about Getting started as a Marketplace app admin.
End users:
- Install Chat apps from the Workspace Marketplace.
- Visit the Help Center to learn more about using apps in Google Chat.

Rollout pace

Rapid Release and Scheduled Release domains: Available now.

Availability

Chat apps are available to all Google Workspace customers, Workspace Individual Subscribers, and users with personal Google accounts.
Developing Chat apps is available to all Google Workspace customers.

Resources

Monday, September 8, 2025

Get real-time push notifications for reactions on your messages in Google Chat

What’s changing

Chat users can now receive real-time push notifications for reactions on their messages. This can help users stay on top of reactions on their messages and avoid missing potentially important updates.

Reactions can help make conversations in Chat more visual and fun. By reacting to messages with an emoji, like a smiley face or a thumbs up, you can more easily convey information or sentiment. Now, message authors can be aware of those reactions without having to check back in on the conversation.

Getting started

Admins: There is no admin control for this feature.
End users: This feature will be on by default for users who are opted into Google Chat notifications. They can be turned on or off by going to Google Chat > Settings > Notifications > Reaction notifications. Visit the Help Center to learn more about how to turn Google Chat notifications on or off.

Rollout pace

Rapid Release domains: Gradual rollout (up to 15 days for feature visibility) starting on September 4, 2025.
Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility) starting on September 18, 2025.

Availability

Available to all Google Workspace customers, Workspace Individual Subscribers, and users with personal Google accounts

Resources

Google Help: Turn Google Chat notifications on or off

Thursday, August 21, 2025

Effortlessly work with ServiceNow data across Google Chat and Sheets

What’s changing

ServiceNow, a platform that helps unite people, processes, and systems with AI-powered products for all of their workflows, is now integrated with Google Chat and Sheets.

With the ServiceNow and Google Chat integration, users are now able to interact directly with ServiceNow's Virtual Agent within Google Chat. They can use natural language to resolve issues, get things done, get fast and automated help and support, and seamlessly transition to a live support agent without ever leaving the chat window. See more: Conversational Integration with Google Chat app in the ServiceNow Store and ServiceNow Community.

With the ServiceNow and Google Sheets integration, users can bypass manual file downloads and uploads and export data from ServiceNow directly into Sheets. In addition to streamlining the data export process, this new functionality enhances data accessibility and enables users to leverage Sheets’ powerful data management and visualization features.

Getting started

Admins:

Google Chat:
- Admins will need to install the integration from the ServiceNow store. See details here. Note: To install the integration, customers must be on ServiceNow's Yokohama patch 6 release or later.
Google Sheets:
- All the configuration steps must be followed by the ServiceNow admin to set up authentication. Visit the Set up OAuth application on the Google Sheets API and Configure ServiceNow connection and credential aliases for Google Sheets resource for more information.

End users:

Google Chat:
- In a new chat, enter your domain’s app name and select it.
- If an automated welcome message displays in the chat window, you are all set to use Google Chat with Virtual Agent.
  Visit the ServiceNow Virtual Agent Documentation for more information.
Google Sheets: On the ServiceNow platform:
- Navigate to any list from the All menu.
- In the column menu for the list, click Export > Google Sheets. If you don’t see this option in the list column menu, contact your admin.
- Follow the authentication steps to ensure your Google account access.
  - Note: You’ll only need to follow the authentication steps the first time you export to Google Sheets and after your authentication session has timed out (as set by your administrator).
- Visit the ServiceNow Documentation on Exporting table records to Google Sheets for more information.

Rollout pace

Rapid Release and Scheduled Release domains: Available now.

Availability

Available to all Google Workspace customers, Workspace Individual Subscribers, and users with personal Google accounts