Training - Attitude is Everything (original) (raw)

Accessibility and inclusion made simple

Disability-led learning

Our disability-led training is informed by 22 years of experience supporting live music and outdoor events industries to improve accessibility.

We have trained over 10,000 industry professionals to date, and currently train around 500 people a year across a wide range of sectors.

All of our training is designed and delivered by people with lived experience of access requirements, overseen by our Head of Skills Development Paul Hawkins, who holds a Postgraduate Certificate in Education and Diploma to Teach in the Lifelong Learning Sector.

“One of the most important training courses you will ever experience, challenging preconceptions and delivering key messages that will be a real game changer for you and your organisation.”

DF Concerts

Cross-sector experience

We have delivered training to:

Previous clients include the O2 Arena, Glastonbury Festival, the NAA (National Arena Association), AMG (Academy Music Group), British Council (Venice Pavilion Fellows), Orchestras Live, A Summer Like No Other (Cultural Olympiad London 2012), Brighton Centre, First Direct Arena, Norwich Arts Centre, Roundhouse, Festival Republic, Southwark Council, Sound Connections, Edinburgh Fringe Society and HM Government of Gibraltar.

“The training is superb and the trainers really get events people. I would struggle to find a better programme anywhere else in Europe.”

Mind Over Matter

Available Training Offers

Our sessions are interactive and hands-on, including seminar elements, small group work, and practical tools to apply to real-world scenarios.

All of our training can be delivered online or in person for groups from 6-20 people.

Sessions for teams start at £975 for a 3-hour webinar or £1260 in person. We can offer a reduction in fee for charities, non-profits and community engagement companies. Courses can be bundled for additional savings!

We also offer monthly open training sessions if a team session does not suit your circumstances.

Disability, Equality and Customer Service Training

These sessions last 3 hours and aim to provide participants with the necessary tools to ensure that their customer service is inclusive and accessible to disabled people. The nature of our training means we can adapt to a diverse range of customer requirements, developing training for participants at all levels, from directors all the way through to front line staff.

Topics covered include:

Accessible Design and Planning

This 3-hour crash course on accessible design aims to provide participants with the foundation to understand access needs so you can plan, budget, and organise an accessible festival or event.

Topics covered include:

These sessions last 3 hours and aim to provide participants with the necessary tools to ensure that their customer service is inclusive and accessible to a wide range of non-visible impairments. This training aims to provide a solid foundation to recognise the impact of living with non-visible impairments and practical tools to support those with lived experience and to allow those who do to better self-advocate.

Topics covered include:

Social Model Approaches to Neurodiversity and Mental Health

Our Social Model Approaches to Neurodiversity and Mental Health training courses are separated into two: One directed toward Line Managers, and one directed toward Staff Members, both to provide practical tools to improve the working relationship and understanding of those with lived experience of neurodiversity and mental health conditions.

Each training session is a three-hour session led by an experienced and skilled Disability Equality Trainer with lived experience of an impairment.

The training session includes:

Creating an Accessible Workplace Culture

Our course on Creating an Accessible Workplace Culture is aimed at Management Teams, Leadership and HR departments and aims to embed concentrated accessibility principles into your organisational ethos, policies, and recruitment practice. The course is 6 hours long – available as a full day or two half-days and contains the following modules:

Accessible Recruitment, Selection, and Induction

Accessible Line Management

Creating an Accessible Workplace Culture

Train the Trainer

Our Disability Equality and Customer Service training can be provided as a Train the Trainer course.

This is a great investment for larger organisations who would otherwise require a minimum of three Disability Equality and Customer Service training sessions per year.

Over three days, we will train your Learning and Development Team to deliver our training and provide up to five attendees with a three-year license and training support. The license is renewable after a further day’s refresher training.

Our Train the Trainer clients include the O2 Greenwich Arena, HM Government of Gibraltar, the Scottish Events Campus and Lincs Inspire.

“The Attitude is Everything ‘Train the Trainer’ training was extremely beneficial to SEC as an organisation and the partner services we use. Not only was the training thorough, supportive and very well presented, it was also very ‘real world advice’ and adapted to our needs as a venue business. In addition, as we’ve been rolling it out to various groups of staff as needed (stewards, Event Managers, Heads of Department and soon to be Executive Directors) everyone has commented on how well the trainers know the subject and the obvious enthusiasm they have for the project; of course that’s driven by the individuals’ own passion for improvement, but it’s also a testament to how confident they feel presenting quite a tricky subject at time, a confidence that’s borne out of the training they received from Attitude is Everything.”

Scottish Events Campus

Make an enquiry

Email: [email protected]

Training Request Form

Falmouth University Course

This in-depth two week online Disability Equality Training for Live Events course delivered by Falmouth Flexible has been designed by us to equip you with the understanding and practical skills needed to meet Deaf and disabled customers’ access requirements at your events.

You will:

To find out more, visit the Falmouth University website.