Paul Duguid | University of California, Berkeley (original) (raw)
Papers by Paul Duguid
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Firstmonday, 2000
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Educause Review, 2000
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Times Literary Supplement Tls, 2003
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Everyone knows that the way things are formally organized in most companies (their processes) is ... more Everyone knows that the way things are formally organized in most companies (their processes) is not the same as the way things are actually done (their practices). The difference between the two creates tension that can be very difficult for managers to handle. Lean too much toward practice and new ideas may bubble up and evaporate for lack of a structure to harness them. Lean too much toward process and you may get no new ideas at all. The goal, then, is to tap into the creativity at work in every layer of an organization with a combination of process and practice. Take, for example, the community of people who fix Xerox machines. Large machines, it turns out, are not as predictable as Xerox's documentation would suggest. So when following the service manual is not enough, the reps come together--over breakfast, at breaks, at the end of the day--and talk about their own best practices. So far so good. But Xerox goes a step further. It has set up a process similar to an academic peer-review system to gather, vet, and share those best practices across the company. The reps get much-welcome recognition for their creativity, and local best practices are deployed companywide. Dot-com companies are a hotbed of innovative practices. But as they mature, they, like Xerox, may find that they need seasoned managers who can harness those practices through the judicious application of constructive processes.
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Educational Researcher, 1989
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Organization Science, Feb 1, 1991
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Business History Review, 2005
... Joel M. Podolny and Karen L. Page, "Network Forms of Organization," Annual ... more ... Joel M. Podolny and Karen L. Page, "Network Forms of Organization," Annual Reviews of Sociology 24 (1998): 57-76 ... for the difficulties of business history, the following essays: Thomas P. Hughes, "Technological Mo mentum," 101-14; Thomas J. Misa, "Retrieving Sociotechnical ...
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Annu Rev Anthropol, 1992
In the past, anthropological discussions that gave central place to socialization did so on the a... more In the past, anthropological discussions that gave central place to socialization did so on the assumption that socialization provided the social glue, the sources of continuity and uniformity of shared culture across generations. But theoretical conceptions of social formations ...
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El Futuro Del Libro Esto Matara Eso 1998 Isbn 84 493 0529 2 Pags 67 106, 1998
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Times Literary Supplement Tls, 2004
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Mit Sloan Management Review, 2001
... The tension reflects the countervailing forces that, on the [...] Free to subscribers Find ou... more ... The tension reflects the countervailing forces that, on the [...] Free to subscribers Find out more. By John Seely Brown and Paul Duguid. Revving the Engines of Online Finance. Few industries have more to gain from digital technologies than financial services. ...
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Scandinavian Economic History Review
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First Monday, 2000
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Journal of the history of ideas, 2015
In 1778, Vicesimus Knox declared his time the "Age of Information," suggesting, in a fa... more In 1778, Vicesimus Knox declared his time the "Age of Information," suggesting, in a fashion recognizable today, that the period had severed connections with prior ages. This paper examines Knox's claim by exploring changes in conceptions of information across the eighteenth century. It notes in particular shifts in the concept's personal and political implications, reflected in the different ways information is used from Locke at the beginning of the century to Godwin at the end, and manifest to some degree in Knox's own political radicalisation.
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Change: The Magazine of Higher Learning, 1996
So computational backwardness cannot explain the apparent inertia in campus life over the past 25... more So computational backwardness cannot explain the apparent inertia in campus life over the past 25 years. Indeed, it's more likely that campuses are schizophrenic: combinations of high-powered computational infrastructures and highly conventional institutional practices. Moreover, ...
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Bookmarks Related papers MentionsView impact
Firstmonday, 2000
Bookmarks Related papers MentionsView impact
Educause Review, 2000
Bookmarks Related papers MentionsView impact
Times Literary Supplement Tls, 2003
Bookmarks Related papers MentionsView impact
Everyone knows that the way things are formally organized in most companies (their processes) is ... more Everyone knows that the way things are formally organized in most companies (their processes) is not the same as the way things are actually done (their practices). The difference between the two creates tension that can be very difficult for managers to handle. Lean too much toward practice and new ideas may bubble up and evaporate for lack of a structure to harness them. Lean too much toward process and you may get no new ideas at all. The goal, then, is to tap into the creativity at work in every layer of an organization with a combination of process and practice. Take, for example, the community of people who fix Xerox machines. Large machines, it turns out, are not as predictable as Xerox's documentation would suggest. So when following the service manual is not enough, the reps come together--over breakfast, at breaks, at the end of the day--and talk about their own best practices. So far so good. But Xerox goes a step further. It has set up a process similar to an academic peer-review system to gather, vet, and share those best practices across the company. The reps get much-welcome recognition for their creativity, and local best practices are deployed companywide. Dot-com companies are a hotbed of innovative practices. But as they mature, they, like Xerox, may find that they need seasoned managers who can harness those practices through the judicious application of constructive processes.
Bookmarks Related papers MentionsView impact
Educational Researcher, 1989
Bookmarks Related papers MentionsView impact
Organization Science, Feb 1, 1991
Bookmarks Related papers MentionsView impact
Business History Review, 2005
... Joel M. Podolny and Karen L. Page, "Network Forms of Organization," Annual ... more ... Joel M. Podolny and Karen L. Page, "Network Forms of Organization," Annual Reviews of Sociology 24 (1998): 57-76 ... for the difficulties of business history, the following essays: Thomas P. Hughes, "Technological Mo mentum," 101-14; Thomas J. Misa, "Retrieving Sociotechnical ...
Bookmarks Related papers MentionsView impact
Annu Rev Anthropol, 1992
In the past, anthropological discussions that gave central place to socialization did so on the a... more In the past, anthropological discussions that gave central place to socialization did so on the assumption that socialization provided the social glue, the sources of continuity and uniformity of shared culture across generations. But theoretical conceptions of social formations ...
Bookmarks Related papers MentionsView impact
El Futuro Del Libro Esto Matara Eso 1998 Isbn 84 493 0529 2 Pags 67 106, 1998
Bookmarks Related papers MentionsView impact
Times Literary Supplement Tls, 2004
Bookmarks Related papers MentionsView impact
Mit Sloan Management Review, 2001
... The tension reflects the countervailing forces that, on the [...] Free to subscribers Find ou... more ... The tension reflects the countervailing forces that, on the [...] Free to subscribers Find out more. By John Seely Brown and Paul Duguid. Revving the Engines of Online Finance. Few industries have more to gain from digital technologies than financial services. ...
Bookmarks Related papers MentionsView impact
Bookmarks Related papers MentionsView impact
Bookmarks Related papers MentionsView impact
Scandinavian Economic History Review
Bookmarks Related papers MentionsView impact
First Monday, 2000
Bookmarks Related papers MentionsView impact
Bookmarks Related papers MentionsView impact
Bookmarks Related papers MentionsView impact
Journal of the history of ideas, 2015
In 1778, Vicesimus Knox declared his time the "Age of Information," suggesting, in a fa... more In 1778, Vicesimus Knox declared his time the "Age of Information," suggesting, in a fashion recognizable today, that the period had severed connections with prior ages. This paper examines Knox's claim by exploring changes in conceptions of information across the eighteenth century. It notes in particular shifts in the concept's personal and political implications, reflected in the different ways information is used from Locke at the beginning of the century to Godwin at the end, and manifest to some degree in Knox's own political radicalisation.
Bookmarks Related papers MentionsView impact
Change: The Magazine of Higher Learning, 1996
So computational backwardness cannot explain the apparent inertia in campus life over the past 25... more So computational backwardness cannot explain the apparent inertia in campus life over the past 25 years. Indeed, it's more likely that campuses are schizophrenic: combinations of high-powered computational infrastructures and highly conventional institutional practices. Moreover, ...
Bookmarks Related papers MentionsView impact