Opera FAQ | Boston Lyric Opera (original) (raw)

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Opera FAQpagliacci2025-10-22T16:05:15-04:00

Frequently Asked Questions

The health and safety of our patrons, staff, artists, and community is our top priority.

Boston Lyric Opera will continue to be guided by federal, state, and public health advice and comply with all local government regulations when implementing health and safety protocols. The latest COVID-19 guidance and directives from Massachusetts are available here.

Mask wearing is no longer required for most performances and events, but strongly encouraged at all times while attending performances and events.

BLO is committed to flexibility for any ticket holders who need to change or return their tickets for COVID-related reasons.

Running time and intermission varies for each opera. To learn more about what to expect and for the most up-to-date information, please visit the show page for the performance or performances you are attending.

BLO offers several ways to learn more about the opera you’re about to see! You can read the show summary on the individual show pages, check out the Study Guide, read our blog, or check out our social media channels for photos, videos, and more.

At the performance, you can read a synopsis, dramaturgical information, and more in your playbill. You can also join us for our pre-performance talks and talkbacks:

Welcome! There are no set rules of behavior for opera-going, but check out some helpful tips below to give you the best opera experience possible.

If you order your tickets before the performance, you have the option to receive digital tickets, print your tickets at home (PAH), receive physical tickets in the mail, or have tickets held for you at Will Call.

Yes! If you must make an exchange contact our Audience Services team at 617-542-6772 or email boxoffice@blo.org to make arrangements. If you are a Duo, Trio, or Quartet Subscriber exchanges are free. If you are not a Subscriber there is a 10fee.DidyouknowQuartetSubscribersalsocanexchangeticketsforperformancestheymiss?ContactAudienceServiceswithin24hoursoftheperformancestarttimeandfor10 fee. Did you know Quartet Subscribers also can exchange tickets for performances they miss? Contact Audience Services within 24 hours of the performance start time and for 10fee.DidyouknowQuartetSubscribersalsocanexchangeticketsforperformancestheymiss?ContactAudienceServiceswithin24hoursoftheperformancestarttimeandfor10 your missed performance can be exchanged for a future show date.

Not to fear! Our Audience Services team is here to help. Give us a call at 617-542-6772 or email boxoffice@blo.org and a member of our team can send new print-at-home tickets or make sure that your physical tickets are reprinted and available for you at Will Call on the day of the performance.

Digital tickets are only accessible through the ticket wallet and cannot be lost. However, they only become available 2 weeks before the show. If it is less than 2 weeks until the show and your tickets are not visible in the ticket wallet, please contact the box office at 617-542-6772 or email boxoffice@blo.org.

We offer assistive listening device at all of our operas. Contact our Audience Services team at 617-542-6772 or email boxoffice@blo.org or find an usher on the day of the show.

If you need any special accommodations, please email boxoffice@blo.org.

Regardless of which venue we are in, our Audience Services team is ready to work with you to meet your access needs. Be sure to contact Audience Services at 617-542-6772 or boxoffice@blo.org before the show to help us find a seat that works for you.

The BLO Volunteer program is currently on pause. Please check back soon for future opportunities.

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