Design in government (original) (raw)

When AI answers the question, what happens to the user journey?

Posted by: , Posted on: 31 March 2026 -Categories: Content Design, Design

Screenshot of the AI Overview when searching for "What can I do after leaving school?". The response includes info on key options and deciding next steps, as well as links to the National Careers Service.

How is AI changing the way people engage with public services online? The DfE team are reflecting on the changes in how people access their services, and thinking about what this means for our practices and ways of working.

Bringing together international public designers in Amsterdam, Berlin and Brussels

Recapping the International Design in Government Community activities this year from a conference in Amsterdam to getting together in Berlin. And sharing what is planned for the community in 2026.

Keeping services alive

What happens after services go live? What happens once large scale digital transformation programmes end? Sarah and Juliette share what they learned discussing this topic with International Design in Government community.

How we refreshed the Government Digital Service brand, and what we’re doing differently

Government Digital Service logo

Find out how designers approached refreshing the Government Digital Service brand.

A big room at a conference with a speaker, Benny at a podium in front of a screen presenting. Filling the room are 6 round tables with 5 people sitting around each. Each table is looking at A3 papers and speaking within their groups.

Last year, the Strategy and Design team at Camden Council shared their work at conferences in the UK and abroad. Read about how this has benefited their work on Universal Basic Services.

Progressing international design discourse in Helsinki, Amsterdam and beyond

“A conference room with attendees seated at tables, watching two speakers on stage. A large screen displays the presentation title, ‘Pushing the boundaries of design in government: systems change and futures,’ and photos of the presenters. The room has modern decor with a projector and a curtain-covered wall.”

After the success of the Helsinki Conference we’re preparing our next events for 2025. First off is the User Needs First International Conference in Amsterdam in April.

Updating design skills in the Government Digital and Data Capability Framework

Posted by: Kara Kane – Head of Design for Test, Learn and Grow, Cabinet Office, Andy Jones – Head of Design, DfE, Nikola Goger – Head of Design, MoJ, Antony Poveda – Senior Content Designer, GDS and Paul Moran – Head of User Centred Design, DVSA, Posted on: 3 December 2024 -Categories: Community, Design

image of the heads of design working group sitting in a group around small tables with our laptops smiling at the camera in a government office in Manchester.

How and why heads of design across government came together to update the design skills in the Government Digital and Data Profession Capability Framework.

How can we test our designs with Welsh-speaking users?

2 people sat at a table with their laptops discussing code

How to add a Welsh language toggle to your prototypes so you can better test with Welsh users.

Coming together for international events and active collaboration

Three framed posters for the Helsinki Conference 2024 in a corridor – one showing the logo of the International Design in Government community, one saying ‘Systems change and futures’ and one containing a mission statement: “We want to bridge the gap between the practice of designing services and policies in government and the ideas of systems change and futures.”

The International Design in Government community is getting together in person this year for workshops and a conference in Helsinki in October.

Design in the Senior Civil Service

Alt: Portrait of Jen. She is standing outside of an office with Westminster in the background.

Jen shares her journey and tips on getting into design at SCS level, and reflects on the challenges and opportunities in the role.