Design – Design in government (original) (raw)

When AI answers the question, what happens to the user journey?

Posted by: , Posted on: 31 March 2026 -Categories: Content Design, Design

Screenshot of the AI Overview when searching for "What can I do after leaving school?". The response includes info on key options and deciding next steps, as well as links to the National Careers Service.

How is AI changing the way people engage with public services online? The DfE team are reflecting on the changes in how people access their services, and thinking about what this means for our practices and ways of working.

Keeping services alive

What happens after services go live? What happens once large scale digital transformation programmes end? Sarah and Juliette share what they learned discussing this topic with International Design in Government community.

How we refreshed the Government Digital Service brand, and what we’re doing differently

Government Digital Service logo

Find out how designers approached refreshing the Government Digital Service brand.

Sharing Camden’s work on Universal Basic Services

A big room at a conference with a speaker, Benny at a podium in front of a screen presenting. Filling the room are 6 round tables with 5 people sitting around each. Each table is looking at A3 papers and speaking within their groups.

Last year, the Strategy and Design team at Camden Council shared their work at conferences in the UK and abroad. Read about how this has benefited their work on Universal Basic Services.

Updating design skills in the Government Digital and Data Capability Framework

Posted by: Kara Kane – Head of Design for Test, Learn and Grow, Cabinet Office, Andy Jones – Head of Design, DfE, Nikola Goger – Head of Design, MoJ, Antony Poveda – Senior Content Designer, GDS and Paul Moran – Head of User Centred Design, DVSA, Posted on: 3 December 2024 -Categories: Community, Design

image of the heads of design working group sitting in a group around small tables with our laptops smiling at the camera in a government office in Manchester.

How and why heads of design across government came together to update the design skills in the Government Digital and Data Profession Capability Framework.

Design in the Senior Civil Service

Alt: Portrait of Jen. She is standing outside of an office with Westminster in the background.

Jen shares her journey and tips on getting into design at SCS level, and reflects on the challenges and opportunities in the role.

How to grow capability across UCD disciplines with a ‘design a service in a day’ workshop

4 members of the user-centred design community holding up their paper prototype sketches.

A step by step workshop for upskilling teams in user-centred design and working to the Service Standard.

Developing a set of principles for the design and delivery of greener services

Poster for the 8 principles. It includes the titles of each principle.

A guide to the 8 principles for the design and delivery of greener services.

Working as a community to iterate the task list pattern

A computer browser window showing the new design of the task list pattern.

Task list has been redesigned following research and collaboration across government.

Consequence scanning: How to mitigate risks in your service

People sitting around a table looking at another person presenting something.

A step by step of how designers on the GOV.UK Forms team used consequence scanning to help their team understand the risks in their service and how to address them.