| Adaptable network cooperate catalog for complex information objects Azriel Morag, Ex Libris Ltd |
| Ahead of the game: developing academic library staff for the 21st century Alisdair Paterson, University of Exeter |
| Beyond re-engineering: developing sustainable success Annette McNicol, Griffith University |
| Breaking through with thin-client technology: a cost effective approach for academic libraries Sohair W. Elbaz, Illinois Institute of Technology Christofer Stewart, Illinois Institute of Technology |
| Building the Fast Response Library (FRL) AS Apostolou, Technical University of Crete (T.U.C) CH Skiadas, Technical University of Crete (T.U.C) |
| Challenging Technolust: the educational responsibility of librarians Alan Bundy, University of South Australia |
| Commercial brand management Ann J. Wolpert, Massachussetts Institute of Technology Library |
| Differential pricing and exchange rate profits Dana L. Roth, Millikan Library, Caltech, Pasadena, CA, USA |
| Educational needs of Finnish polytechnic librarians Marja-riitta Viiri, North Karelia Polytechnic, University of Joensuu |
| Facing future users - the challenge of transforming a traditional online database into a Web service Eva Tolonen, Helsinki University of Technology Library |
| Greek engineers and libraries in the coming years: a (human) communication model Katerina Toraki, Technical Chamber of Greece |
| IEEE and the libraries: joining forces to serve a growing community Barabara Lange, Senior Product Manager, IEEE |
| Improving opportunities for research Irma Pasanen-Tuomainen, Helsinki University of Technology |
| Information literacy courses at graduate and postgraduate level: some experiments and some experience Paul Nieuwenhuysen, Vrije Universiteit Brussel |
| Information literacy courses in engineering and science – the design and implementation of the DEDICATE courses Nancy Fjällbrant, Univerity of Technology Philippa Chalmers Levy, University of Sheffield |
| Information technology infrastructures and services for creating a library's unified information system Attilio Collagrossi, Presidenza del Consiglio dei Ministri - DSTN |
| Innovation and Change in Professional Practice: Meaning to Change and Changing the Meaning Vicki Williamson, Curtin University of Technology |
| Intelligent access to document archives Luciana Bordoni, ENEA-Studi |
| International library, information and analytical center as a new form and prospect for international cooperation for libraries and universities Yakov Shraiberg, Russian National Public Library, for Science and Technology |
| Is the customer always right? End-user services in a networked age Terry Morrow, BIDS |
| Leading life-long learning: the library's role Janine Schmid, University of Queensland Library Gulcin Cribb, University of Queensland Library |
| Library digitisation project management Michael Middleton, School of Information Systems |
| Management of electronic information Michael Breaks, Heriot-Watt University |
| Managing the learning agenda in a converged services environment Richard Biddiscombe, University of Birmingham |
| New reference: diversifying service delivery Imogen Garner, University Western Australia |
| Opening Address President of IATUL Nancy Fjällbrant, President of IATUL |
| Re-engineering academic library & information services: the case of the Technical Knowledge Centre & Library of Denmark Lars Bjørnshauge, Technical Knowledge Centre & Library of Denmark |
| Sharing metadata: enabling online information provision Jenny Darzentas, Kyros Institute |
| The changing role of the library: missions and ethics David Russon, The British Library |
| The changing trends in national data purchasing Mike Johnson, CHEST & NISS |
| The future of libraries and changing user needs: general concepts and concrete developments M Van Bentum, University of Twente J Braaksma, University of Twente |
| The future of the academic library and librarian: a DELPHI study Blazej Feret, Technical University of Lodz & Cracow University of Technology Marzena Marcinek, Technical University of Lodz & Cracow University of Technology |
| The innovation of everyday life in libraries Anthi Katsirikou, Technical University of Crete (T.U.C) |
| The key to the new library Egbert D. Gerryts, University of Pretoria Heila Pienaar |
| The library of the Univeristy of South Africa's marketing challenge: a voyage of discovery through conventional marketing channels and the Internet Cathy Kunneke, UNISA |
| The role of libraries in a changing academic environment CH Skiadas, Technical University of Crete (T.U.C) |
| User education in higher education: helping academics join the learning environment Gwyneth Price, University of London UK |
| User studies, libraries response: providing improved instructional services Lynne Rudasill, University of Illinois-Urbana |
| User-focused strategic services for technological university libraries Charles Townley, New Mexico State University Library |