Ana Maria de Freitas Moura Souza (original) (raw)

Uploads

Papers by Ana Maria de Freitas Moura Souza

Research paper thumbnail of Improvement of Processes in the Service Contract Payment System of Brazil's National Cancer Institute

Procedia Computer Science, 2016

Research paper thumbnail of Mapping the hospital billing process: The case of the a federal hospital in Rio de Janeiro

The growing popular demand for improved health care by Brazilian public hospitals has been increa... more The growing popular demand for improved health care by Brazilian public hospitals has been increasing the need for more efficient hospital management and stronger oversight of the use of public funds. To achieve these goals, it is necessary to improve the recording of information, not only to assure accurate patient clinical histories and to generate technical knowledge, but also to facilitate the administrative and financial management of hospitals. The objective of this study is to present the mapping of the various processes involve in billing of outpatient services at Hospital Federal dos Servidores do Estado (Federal Civil Servants' Hospital) in Rio de Janeiro, to identify problems and propose recommendations to improve these processes. The main evidence indicates that better process management will allow the introduction of a culture of quality in the support (administrative) areas and that better use of information technology resources should be established, to reduce duplicated effort, errors and failures in executing the processes, especially regarding the billing system.

Research paper thumbnail of Improvement of Processes in the Service Contract Payment System of Brazil's National Cancer Institute

Procedia Computer Science, 2016

Research paper thumbnail of Mapping the hospital billing process: The case of the a federal hospital in Rio de Janeiro

The growing popular demand for improved health care by Brazilian public hospitals has been increa... more The growing popular demand for improved health care by Brazilian public hospitals has been increasing the need for more efficient hospital management and stronger oversight of the use of public funds. To achieve these goals, it is necessary to improve the recording of information, not only to assure accurate patient clinical histories and to generate technical knowledge, but also to facilitate the administrative and financial management of hospitals. The objective of this study is to present the mapping of the various processes involve in billing of outpatient services at Hospital Federal dos Servidores do Estado (Federal Civil Servants' Hospital) in Rio de Janeiro, to identify problems and propose recommendations to improve these processes. The main evidence indicates that better process management will allow the introduction of a culture of quality in the support (administrative) areas and that better use of information technology resources should be established, to reduce duplicated effort, errors and failures in executing the processes, especially regarding the billing system.

Log In