I. Zeytinoglu - Academia.edu (original) (raw)

Papers by I. Zeytinoglu

There has been much written on working in call centres in industrialized countries and in outsour... more There has been much written on working in call centres in industrialized countries and in outsourced countries. There is less known on call centre employment for the local market in emerging-market economies. In this study, we focus on one of those countries, Turkey, which is, as a G-20 member, one of the large economies of the world. Studying call centre employment in banks is important because these workers are the first-contact public face of the banks dealing with customers on a day-to-day basis. After giving a profile of banks’ call centre workers, we examine the association between perceived job security and job satisfaction, commitment to the bank and intention to stay. Data come from 162 call centre workers employed in banking and related sectors in Istanbul, Turkey. Results show that workers in the sample are highly educated, female, young and single. Multivariate analyses show that perceived job security is associated with job satisfaction, commitment and intention to stay...

L'article examine les relations professionnelles et les pratiques en matiere d'emploi dan... more L'article examine les relations professionnelles et les pratiques en matiere d'emploi dans le secteur public turc en fonction du programme de privatisation en cours depuis 1984. Il decrit les mesures prises dans les annees 1980 pour preparer le systeme de relations professionnelles du secteur public a la privatisation, avec les importants changements apportes a la structure syndicale, aux methodes de negociation collective et au systeme d'emploi. Jusqu'ici les privatisations ont ete limitees et n'ont pas eu beaucoup d'impact sur les relations professionnelles. Mais le nouveau gouvernement de Madame Tansu Ciller, entre en fonction en juin 1993, est decide a forcer le pas

Canadian Journal of Higher Education

This article examines the progress made at a mid-sized Ontario university in reducing gender diff... more This article examines the progress made at a mid-sized Ontario university in reducing gender differences in faculty participation and experience of participation in university administration, decision-making, teaching, research, and other professional activities. Based on a survey of female and male faculty and the report of a Task Force on the Integration of Female Faculty, a number of recommendations were to be implemented beginning in the 1992/93 academic year. Progress is examined in light of a commitment to integration based on the principles of inclusion, visibility of procedure, equitable treatment, and climate of support. The article concludes by discussing issues related to participation, which have relevance beyond the specifics of this case.

International Journal of Care and Caring

Across sectors, neo-liberal logics render individual workers responsible for health and safety wh... more Across sectors, neo-liberal logics render individual workers responsible for health and safety while limiting public protections against hazards. This article considers how ‘responsibilisation’ strategies shape responses to health and safety risks among community-based personal support workers in Ontario, Canada. Using mixed-methods data, we consider how structural and demographic conditions exacerbate risks. We argue that the relational aspects of care and the private nature of working in clients’ homes shape perceptions of individual responsibility, even when organisations provide supports. We engage with feminist political economy to articulate the macro-, meso- and micro-dynamics relevant to health and safety in this feminised occupation.

Relations industrielles

This study focuses on a unique type of small business—boutiquehotels in Istanbul, Turkey—, and ai... more This study focuses on a unique type of small business—boutiquehotels in Istanbul, Turkey—, and aims to understand whetheremployers’ use of internal flexibility strategies is associatedwith boutique hotel employees’ intention to stay in theirorganization. Internal flexibility strategies refer to shiftwork, longworkweeks, unpaid overtime, and working preferred hours. Our study focuses on the experience of employees in boutique hotels in Turkey, which is one of the largest economies globally with its hospitality sector being the eighth largest in the world (Zeytinoglu et al., 2012a and 2012b). We test the conceptual model of internal flexibility strategies and intention to stay using data from 20 interviews and 122 surveys with employees in 32 boutique hotels. As our qualitative and quantitative study shows, shiftwork decreasesboutique hotel employees’ intention to stay, but long workweeksand working unpaid overtime do not affect the intention to stay.Furthermore, as our qualitative st...

Economic and Industrial Democracy

Safety in Health

Background: Most studies on occupational health and safety in home and community care focus on th... more Background: Most studies on occupational health and safety in home and community care focus on the health and safety of professional health care workers such as nurses and therapists and very few address the occupational health and safety of personal support workers (PSWs) who provide 70-80% of community care in the home. The PSW Health and Safety Matters! project provides evidence on the health and safety of PSWs working in the home and community in Ontario. Purpose: The objective of this paper is to address the question: which occupational risk factors are associated with the PSWs' perception of a safe work environment? Methods: Data come from our 2015 survey of 1746 PSWs in Ontario, Canada. The endogenous variable in the analysis is the perception of safety on the job. Correlations and logistic regression are employed to examine the associations of safety on the job to a number of work-related exogenous variables that measure organizational support, work environment factors, work experience, and a number of demographic control variables. Results: The PSW Health and Safety Matters! Project reveals that almost one half of PSWs perceived that their job is safe. Findings show PSWs who report having the support of their organizations and who feel their training is appropriate and adequate are more likely to perceive their work environment as being safe. With respect to the work environmental factors measured here, PSWs who report hazards at work and a heavy workload, who experience job insecurity, who have been injured on the job, and who agree that their job requires physical effort are less likely to perceive their work environment as safe. Being a victim of violence or harassment at work is not significantly related to the perception that the job is safe. On the other hand, PSWs who agree that they have control over their work are more likely to perceive their job as safe. With respect to work experience, PSWs with more years on the job are more likely to agree that their job is safe. Working full versus part-time is not significantly related to the perception of safety on the job. With respect to the control variables, neither years of age, birthplace or education level is associated with agreeing that PSW work is safe. Conclusions: The paper stresses the importance of providing a climate of safety to improve occupational health and safety and the crucial role organizations can play in providing this climate of safety.

Home Health Care Services Quarterly

Canadian Journal of Communication

BMC Health Services Research

Background: The home and community care sector is one of the fastest growing sectors globally and... more Background: The home and community care sector is one of the fastest growing sectors globally and most prominently in mature industrialized countries. Personal support workers (PSWs) are the largest occupational group in the sector. This paper focuses on the emotional health of PSWs working in the home and community care sector in Ontario, Canada. The purpose of this paper is to present evidence on the associations between PSWs' life and work stress and organizational practices of full-time and guaranteed hours, and PSWs' perceptions of support at work and preference for hours. Methods: Data come from our 2015 survey of 1543 PSWs. Dependent variables are life and work stress. Independent variables are: objective organizational practices of full-time and guaranteed hours, and subjective organizational practices of perceived support at work, and preferred hours of work. Descriptive statistics, correlations and ordinary least square regression analyses with collinearity tests are conducted. Results: Organizational practices of employing PSWs in full-time or guaranteed hours are not associated with their life and work stress. However, those who perceive support from their organizations are also the ones reporting lower life and work stress. In addition, those PSWs perceiving support from their supervisor report lower work stress. PSWs would like to work in their preferred hours, and those who prefer to work more hours report lower life and work stress, and conversely, those who prefer to work less hours report life and work stress. Conclusion: For PSWs in home and community care, perceived support from their organizations and supervisors, and employment in preferred hours are important factors related to their life and work stress.

The International Journal of Human Resource Management

BMC Public Health

Background: Current Canadian evidence illustrating the health benefits and cost-effectiveness of ... more Background: Current Canadian evidence illustrating the health benefits and cost-effectiveness of caregiver-friendly workplace policies is needed if Canadian employers are to adopt and integrate caregiver-friendly workplace policies into their employment practices. The goal of this three-year, three study research project is to provide such evidence for the auto manufacturing and educational services sectors. The research questions being addressed are: What are the impacts for employers (economic) and workers (health) of caregiver-friendly workplace policy intervention(s) for fulltime caregiver-employees? What are the impacts for employers, workers and society of the caregiver-friendly workplace policy intervention(s) in each participating workplace? What contextual factors impact the successful implementation of caregiver-friendly workplace policy intervention(s)? Methods: Using a pre-post-test comparative case study design, Study A will determine the effectiveness of newly implemented caregiver-friendly workplace policy intervention(s) across two workplaces to determine impacts on caregiver-employee health. A quasi-experimental pre-post design will allow the caregiver-friendly workplace policy intervention(s) to be tested with respect to potential impacts on health, and specifically on caregiver employee mental, psychosocial, and physical health. Framed within a comparative case study design, Study B will utilize cost-benefit and cost-effectiveness analysis approaches to evaluate the economic impacts of the caregiver-friendly workplace policy intervention(s) for each of the two participating workplaces. Framed within a comparative case study design, Study C will undertake an implementation analysis of the caregiver-friendly workplace policy intervention(s) in each participating workplace in order to determine: the degree of support for the intervention(s) (reflected in the workplace culture); how sex and gender are implicated; co-workers' responses to the chosen intervention(s), and; other nuances at play. It is hypothesized that the benefits of the caregiver-friendly workplace policy intervention(s) will include improvements in caregiver-employees' mental, psychosocial and physical health, as well as evidence of cost-benefit and cost-effectiveness for the employer. Discussion: The expected project results will provide the research evidence for extensive knowledge translation work, to be carried out in collaboration with our knowledge transition partners, to the employer/human resources and occupational health/safety target populations.

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ABSTRACT

Women Health, 2001

This paper examines the associations between self-reported musculoskeletal disorders (MSDs) and w... more This paper examines the associations between self-reported musculoskeletal disorders (MSDs) and work factors and injuries among home care workers. Based on 99 focus group participants and 892 survey respondents, results show a high level of MSDs among both visiting and office home care workers. While visiting home care workers tend to feel pain in the back, office workers tend to report pain in the neck and shoulder. Hazards in clients' homes, injuries moving clients and stress are associated with self-reported MSDs for visiting home care workers. Repetitive tasks and stress are associated with self-reported MSDs for office home care workers. Age and months in the profession have no affect on self-reported MSDs.

The Sociology of Unemployment, 2015

Social and Economic Dimensions of an Aging Population Research Papers, 2005

The Program for Research on Social and Economic Dimensions of an Aging Population (SEDAP) is an i... more The Program for Research on Social and Economic Dimensions of an Aging Population (SEDAP) is an interdisciplinary research program centred at McMaster University with co-investigators at seventeen other universities in Canada and abroad. The SEDAP Research Paper series provides a vehicle for distributing the results of studies undertaken by those associated with the program. Authors take full responsibility for all expressions of opinion.