Mina Ranjbarfard - Academia.edu (original) (raw)

Papers by Mina Ranjbarfard

The aim of this paper is to develop a model for identifying the status of customer knowledge mana... more The aim of this paper is to develop a model for identifying the status of customer knowledge management (CKM) in insurance organizations. In this paper, the customer processes in insurance companies identified through interview with several insurance experts. Then we customized the existing CKM maturity model (CKMMM) for insurance industry by integrating the customer processes with the CKMMM. Also a tool was designed based on the created model for measuring CKM maturity in insurance sector. Running the developed model in 10 insurance companies, it was found that most of them were in level 1 or 2 of maturity. We described one of them as an example to show the usage of the model. The proposed model along with its relevant tool helps insurance managers to assess the current maturity of their CKM and take suitable required actions by considering the potential of future growth and moving toward desired status. Moreover, single linear regression was applied for studying the relationship b...

Fanāvarī-i āmūzish, Sep 1, 2021

M. Ranjbarfard, M. Zandevakili this teaching method more than the others; and this teaching metho... more M. Ranjbarfard, M. Zandevakili this teaching method more than the others; and this teaching method has increased their motivation, and they have regarded it more effective in their learning. Conclusions: With respect to the significant difference in the evaluation of the gamebased teaching method compared with other two teaching methods, it is recommended that the educational institutes, teachers and developers of computer games pay more attention to game-based teaching method and gamification with the teaching objectives. At least, based on the subject and content of the course, besides the traditional method (face-to-face and PowerPoint) which is a common method in teaching, use of a combination of various teaching methods including game-based professional softwarebased teaching method along with the traditional method can be beneficial and increase the level of satisfaction, learning, motivation, capability, interaction and pleasure of the students. Lack of teaching games relevant to academic courses was one of the main challenges of this research. As a result, it was impossible to study the effect of game elements (such as leaderboards, scores, medals, …) in teaching through game-based method. Due to the impossibility of running educational games related to academic courses in the time period in which the research was being conducted, the spatial scope of the research was limited to two organizations in Tehran province and it was impossible to gather data from other educational institutions and in other classrooms for the other courses.

َAim: The purpose of this paper is to identify Critical Success Factors (CSFs) for Business Intel... more َAim: The purpose of this paper is to identify Critical Success Factors (CSFs) for Business Intelligence (BI) implementation projects by studying the existing BI project implementation methodologies and to compare these methodologies based on the identified CSFs.Background: The implementation of BI project has become one of the most important technological and organizational innovations in modern organizations. The BI project implementation methodology provides a framework for demonstrating knowledge, ideas and structural techniques. It is defined as a set of instructions and rules for implementing BI projects. Identifying CSFs of BI implementation project can help the project team to concentrate on solving prior issues and needed resources. Methodology: Firstly, the literature review was conducted to find the existing BI project implementation methodologies. Secondly, the content of the 13 BI project implementation methodologies was analyzed by using thematic analysis method. Third...

![Research paper thumbnail of Studying the Status of Knowledge Management`S Barriers and Their Effects on the Firm Performance in Gas and Petroleum Companies](https://attachments.academia-assets.com/108375970/thumbnails/1.jpg)

Knowing about the status of KM barriers in each firm is the first step to eliminate them and prov... more Knowing about the status of KM barriers in each firm is the first step to eliminate them and providing an appropriate context to implement KM efforts. The current paper aims at identification of knowledge management barriers in Iranian gas and petroleum companies and studying their impact on the performance of these firms. Data of 213 completed questionnaires from 27 gas and petroleum companies were analyzed using t-test, two sample independent t-test, and regression. Findings validated the existence of 25 barriers in gas and petroleum companies. Except for two barriers, the averages of the other barriers hadn't significant differences between gas and petroleum companies. Moreover, the negative effect of KM barriers on the firm performance was supported through regression only for organization related KM barriers. The results of this paper suggest to KM practitioners in gas and petroleum companies for emphasizing on the elimination of the 11 most effective and existing KM barrie...

Iranian Journal of Information Processing & Management, 2019

Due to the dynamic environment of today and the increasing number of websites, their assessment a... more Due to the dynamic environment of today and the increasing number of websites, their assessment and evaluation has also arisen. On the other hand, Website users do not like static pages and are looking for ones that can transfer more information in less time. In this regard, the purpose of the present study is to evaluate the criteria for evaluating websites with emphasis on the use of infographic. The model presented in this study was validated using a sample of 311 users from some of the most popular Iranian websites and partial least squares method (PLS). The findings of the fitted structural equations showed that: 1) infographic is one of the components of website evaluation that has a positive and significant effect on website quality, user satisfaction from website and its desire to return to website; 2) the quality of the website has a positive effect on the user's satisfaction and their eagerness to get back to the website; 3) satisfaction of the users from the website motivates them to get back to the website; 4) satisfaction of the users from the website and their eagerness to get back to the website has a positive effect on the commitment and loyalty of users to the website.

Organizations are increasingly in search of ways to derive more business values from IT investmen... more Organizations are increasingly in search of ways to derive more business values from IT investments and the need for IT capabilities (ITC) is surging. ITC is critical significant to build enterprise agility and promote organizational performance. However, IT capability is always treated as the causal factor already existing and there are few studies on how IT capability is created and evaluated. Appropriate evaluation is necessary for an organization to measure, manage and improve enterprise ITC. This research aims to identify and map the dimensions of an organization's ITC. Using a mixed research method, this paper comprises two sections. The qualitative section adopts a systematic literature review (SLR) approach to identify the dimensions of ITC. The quantitative section employs factor analysis to validate identified ITC dimensions and their indicators in an attempt to develop a more precise model for ITC evaluation. The proposed ITC model includes IT management, IT human res...

Iranian Journal of Information Processing & Management, 2019

Since the implementation of customer relationship management software (CRM) is widespread, there ... more Since the implementation of customer relationship management software (CRM) is widespread, there is always concern about which of the various CRM software providers should be selected. The aim of this study is to identify and rank the factors affecting the selection of CRM software in Iranian organizations with Analytic Hierarchy Process (AHP). For this purpose, important properties and criteria of CRM software were identified through the study of literature and considered during the interview with experts. Then, hierarchical analysis questionnaire was designed on the basis of agreed criteria and was completed by experts. The collected data analysis results indicate that the features of software including functional capabilities (operational, analytical, communicational), non-functional capabilities and the features of providers of CRM software are the most important factors and should be considered by organizations. Also, functional capabilities, non-functional capabilities and the features of the software providers are respectively important. In addition, weights and priorities related to the criteria in each category were calculated.

Journal of Management and Planning in Educational Systems, 2020

Objective: The purpose of this research is to identify and rank the significant factors in the se... more Objective: The purpose of this research is to identify and rank the significant factors in the selection of a university for graduate-level education from the viewpoint of students. Materials and Method: The literature on university rankings was first examined and 14 general factors were extracted with related indicators. Then, interviews were conducted with 15 students. Furthermore, a set of significant factors was gathered by considering the literature and student views. In the next step, to confirm these factors and indicators, 40 questionnaires were filled by students. Then, the results were verified by the T-test. Confirmed indicators (16 indicators) were reclassified and distributed in the form of a questionnaire with linguistic expressions among 20 other students. Then, using the data of this questionnaire and implementation of the fuzzy TOPSIS approach, the ranking of the significant factors in the selection of a university for a master degree was obtained. Finally, the status of factors obtained from the previous steps was presented. Result and Discussion: The results of the research show that in the proposed framework, the University Reputation factor is the most important factor from the students' point of view. This factor includes the following indicators: public universities, university location, the age of the university, and the number of graduates employed in the work environment after graduation.

Evaluation and Program Planning, 2020

Today, most organizations use an enterprise architecture (EA) approach as a tool to increase the ... more Today, most organizations use an enterprise architecture (EA) approach as a tool to increase the power of management on the organization's information technology. Enterprise architecture is a set of processes that helps an organization to translate its vision into an effective change in the organization's scope by providing a clear understanding of its current state. The purpose of this research is to identify EA quality attributes and its evaluation indicators in the organization. This study was conducted by using mixed method, including qualitative and quantitative parts. In the qualitative section, a variety of EA evaluation indicators were identified by a systematic literature review (SLR) approach, then in the quantitative section the survey data were collected by a questionnaire prepared based on the qualitative part and then exploratory factor analysis (EFA) and confirmatory factor analysis (CFA) were performed. This research presents an EA evaluation model that has seven main quality attributes including alignment and integrity, quality of EA products and services, security, maintainability and portability, reliability, reusability and scalability, and 30 indicators that address all aspects of enterprise architecture. Through this model, organizations can evaluate the quality of implemented EA or AS-IS status of EA and take steps to improve it.

Journal of Digital Information Management, 2020

There are many studies that have applied data mining to banking. However, the lack of proper data... more There are many studies that have applied data mining to banking. However, the lack of proper data mounts a serious obstacle to the employment of data mining techniques by banks. This paper examines previous data mining research in the field of banking to extract all served entities and attributes required for analytical purposes, categorize these attributes and ultimately present a data model for analysis. After analyzing a wide range of data mining applications in banking, 28 entities with 423 attributes were identified and the final proposed entity-relationship model was drawn. Also, a checklist was provided based on the model for auditing data gap in banks and applied to a real case. The results of this paper can be seen as a supportive tool for improving bank's business intelligence maturity from the data perspective and enabling managers for analyzing data requirement of information systems.

Interactive Technology and Smart Education, 2018

Purpose This research aims to convert the traditional teacher–student models, in which teachers d... more Purpose This research aims to convert the traditional teacher–student models, in which teachers determine the learning resources, into a flexible structure and an active learning environment so that students can participate in the educational processes and value co-creation in virtual academic learning environments (VALEs). Design/methodology/approach Mixed-methods (qualitative–quantitative) approach has been used. First, to develop the primary framework, papers were content-analyzed. Then, to validate the results of the content analysis, responses of the questionnaires distributed among students and teachers at five virtual universities in Iran were analyzed. Findings VALEs have the value co-creation potential. The students and teachers in this sample identified and confirmed three dimensions including partnership requirements (including organizational capabilities, structural requirement, individual competencies, motivational factors and resources), collaborative learning services...

The International Journal of Knowledge, Culture, and Change Management: Annual Review, 2008

Today organizations are aware of the importance of their knowledge assets and knowledge is known ... more Today organizations are aware of the importance of their knowledge assets and knowledge is known as the most important resource of power. One of the knowledge resources is customer knowledge. Companies are more likely to sense emerging market opportunities before their competitors and gain competitive advantage by managing the knowledge of their customers. For improving their customer knowledge management (CKM), companies need to measure current situation of CKM to identify growth aspects of their CKM activities and walking toward them. However, because the lack of a tool for measuring CKM, companies aren't enable to understand their current situation of CKM and its growth aspects. Based on such motivations, this paper first studies, evaluates and integrates the models, implementation frameworks and performance measurement models in the fields of CKM, CRM and KM to gain critical success factors of CKM. Then by studying existing KM maturity models and adapting them with CKM and considering effective factors of CKM, we developed CKM maturity model. This model measures the CKM development process by assessing the extent to which CKM is explicitly defined, managed, controlled, and Act effectively in the strategy, processes, technology, systems and human resources points of view. The proposed model helps managers to measure current maturity of their CKM and take required actions to improve that.

Journal of Knowledge Management, 2014

Purpose– This paper aims to find and rank the barriers of the four knowledge management (KM) proc... more Purpose– This paper aims to find and rank the barriers of the four knowledge management (KM) processes including generation, storage, distribution and application in the gas and petroleum sector.Design/methodology/approach– Reviewing the literature of KM and organizational learning, this paper extracted all of the barriers which impede KM processes. Then it designed a questionnaire for validating, ranking and categorizing barriers. Totally, 190 completed questionnaires were gathered from 26 gas and petroleum companies in Iran. Some statistical tests such asT, Friedman, Kruskal–Wallis and Mann–Whitney were used for analyzing data.Findings– Findings reviewed the current literature of KM barriers, validated and ranked the barriers of knowledge generation, storage, distribution and application separately. The importance of knowledge generation and knowledge application barriers were significantly different between gas and petroleum companies. Hence they were disjointedly ranked for gas ...

Interdisciplinary Journal of Information, Knowledge, and Management, 2020

Aim/Purpose: The purpose of this paper is to identify Critical Success Factors (CSFs) for Busines... more Aim/Purpose: The purpose of this paper is to identify Critical Success Factors (CSFs) for Business Intelligence (BI) implementation projects by studying the existing BI project implementation methodologies and to compare these methodologies based on the identified CSFs. Background: The implementation of BI project has become one of the most important technological and organizational innovations in modern organizations. The BI project implementation methodology provides a framework for demonstrating knowledge, ideas and structural techniques. It is defined as a set of instructions and rules for implementing BI projects. Identifying CSFs of BI implementation project can help the project team to concentrate on solving prior issues and needed resources. Methodology: Firstly, the literature review was conducted to find the existing BI project implementation methodologies. Secondly, the content of the 13 BI project implementation methodologies was analyzed by using thematic analysis metho...

Innovation & Knowledge Management, 2015

Innovation is just required nowadays in competitive and complex environment and new idea generati... more Innovation is just required nowadays in competitive and complex environment and new idea generation is a competitive advantage for organization. Innovation process is generally classified in to pushed or pulled type. A pushed type is a process that the organizations has access to the new invented technology and try to find profitable applications to use this technology. A pulled process attempts to find customers' needs not met, and then focus development efforts to find solutions to those needs. Innovation process is broken down to 6 phases which are: (1) invention, (2) decision to bring the invention into development, (3) development, (4) decision to produce, (5) production, and (6) marketing. Knowledge management can improve innovation process in organization through knowledge creation. There are different knowledge creation methods such as communities of practice, best practice cases etc. In this paper, we identify the contribution of these methods in innovation process, and then investigate their application in each of the innovation management phases for pulled and pushed processes individually by using case study method. The results of more innovative and less innovative organization are compared and the efficient methods for each innovation management phase are found. These results are useful for organizations to improve innovation management in new product development by use of the knowledge creation methods.

Journal of Knowledge Management, 2014

Purpose-This paper aims to find and rank the barriers of the four knowledge management (KM) proce... more Purpose-This paper aims to find and rank the barriers of the four knowledge management (KM) processes including generation, storage, distribution and application in the gas and petroleum sector. Design/methodology/approach-Reviewing the literature of KM and organizational learning, this paper extracted all of the barriers which impede KM processes. Then it designed a questionnaire for validating, ranking and categorizing barriers. Totally, 190 completed questionnaires were gathered from 26 gas and petroleum companies in Iran. Some statistical tests such as T, Friedman, Kruskal-Wallis and Mann-Whitney were used for analyzing data. Findings-Findings reviewed the current literature of KM barriers, validated and ranked the barriers of knowledge generation, storage, distribution and application separately. The importance of knowledge generation and knowledge application barriers were significantly different between gas and petroleum companies. Hence they were disjointedly ranked for gas and petroleum. Finally, KM barriers were ranked according to their contribution to KM processes and the average mean of their importance in KM processes. Practical implications-From the practical point of view, this paper suggests managers of gas and petroleum companies to emphasize solving high-priority barriers according to the KM process which they are focused on. Furthermore, the study provides a checklist that can be used as an assessment tool for evaluating KM processes considering barriers. Originality/value-This paper finds the importance of each barrier for each of the four KM processes and ranks the "critical barriers" according to their contribution to four KM processes in the gas and petroleum sector.

Academic Librarianship and Information Research, 2013

Objective: The aim of this study is to identify barriers to knowledge management in the country's... more Objective: The aim of this study is to identify barriers to knowledge management in the country's gas industry and to investigate the differences in barriers in different units of relevant companies. Method: This descriptive, survey and applied research is based on the literature on knowledge management barriers, evaluates and prioritizes knowledge management barriers in the subsidiaries of the National Iranian Gas Company. The study sample was selected by classified random method. Data collection tool was a 40-item questionnaire. Results: Out of 39 barriers studied, only 8 barriers had significant differences in the average ratio, which were identified as important barriers in gas companies and their priority was determined. The result of Friedman test showed that there is no difference between the mean of 8 different barriers to knowledge management. Also, the result of Kruskal-Wallis test, which was performed for each of the 8 barriers, showed that the situation of barriers to knowledge management in different organizational units of gas companies is the same.

The international journal of knowledge, culture and change management, 2008

Fanāvarī-i āmūzish, Sep 1, 2021

Iranian Journal of Information Processing & Management, 2019

Journal of Management and Planning in Educational Systems, 2020

Evaluation and Program Planning, 2020

Journal of Digital Information Management, 2020

Interactive Technology and Smart Education, 2018

The International Journal of Knowledge, Culture, and Change Management: Annual Review, 2008

Journal of Knowledge Management, 2014

Interdisciplinary Journal of Information, Knowledge, and Management, 2020

Innovation & Knowledge Management, 2015

Journal of Knowledge Management, 2014

Academic Librarianship and Information Research, 2013

The international journal of knowledge, culture and change management, 2008

conference on Inovation in IS/IT management with BI approach , Tehran, Iran, 2018

Medical decision support systems are computer software designed and built to assist medicine and ... more Medical decision support systems are computer software designed and built to assist medicine and health. In this review study, articles related to medical decision support systems in years 1998 to 2016 were received through search engines and reviewed and analyzed. The results showed that the application of the systems introduced in these articles can be divided into 4 main categories. There are about 36% of articles in the field of diagnosis that aim to help physicians to diagnose diseases correctly and timely and speed up the process of diagnosing diseases. About 33% of articles are in the field of prescription, which aim to reduce medication errors, optimal use of rare drugs, reduce side effects and other issues related to prescribing drugs. About 25% of the articles are related to the planning of management issues of hospitals and clinics that their goal is to improve the performance of therapists, improve the quality of the care and treatment process, increase the quality of medical services and reduce care time, save costs, optimal use of hospital equipment and resources and timely admission of patients. Nearly 6% of articles have been presented in the field of prevention that the aim of these systems is to reduce the incidence of diseases. The rest of the articles fall into two or more of the above four areas. It is clear that in recent years, the main orientation in the application of decision support systems in the health sector has been related to the field of hospital planning and management. The present article with providing evidence of the types of mentioned applications to improve the planning and management of hospitals has important contribution to health professionals.

3rd International Conference on Applied Researches in Science & Engineering 5th January 2018, 2018

Today, information is considered as a vital element for the survival of the organization and info... more Today, information is considered as a vital element for the survival of the organization and information security is a significant issue in organizations. To achieve an acceptable level of security, organizations can use successful global methods and standards in this area. Using standards can help managers make the right decisions in this area. The standard control framework should have comprehensive control objectives to deal with threats. Loss of any of these dimensions undermines the organization's ability to deal with unwanted threats. According to experts the importance of these goals and criteria is not the same, and some have a higher priority than others. In this paper, the control targets of ISO 27001 are ranked using the Demetel technique and the cause-and-effect relationship between them is investigated. Also, the ranking of security evaluation criteria is done with the VASPAS technique. This technique is a combination of two methods of total weight model and weight product model and has a higher accuracy than independent models. The results of this article can be used in the process of information security audit and based on the obtained ranking can be applied to create and modify a secure structure in the organization.

7 th Iranian Joint Congress on Fuzzy and Intelligent Systems, Bojnord, Iran, 2018

Today, with the continuous advancement of technology, the insurance industry is facing an increas... more Today, with the continuous advancement of technology, the insurance industry is facing an increase in the volume and complexity of insurance data in its various fields. Analyzing this vast amount of data produces interesting results that can be very important for the survival of insurance companies; Therefore, insurance companies need to use technologies based on which they can extract, transmit and convert data into information. One of the types of information technologies that can be used in insurance services is a platform of business intelligence using data mining techniques. In this paper, we tried to review the applied research conducted in the insurance field as a guide for researchers and managers in this field. Accordingly, after searching for insurance articles with data mining approach in reputable scientific databases, about 28 articles were extracted and studied as research background. These articles are categorized based on their respective applications and provided in this research. As a result, 8 applied areas were obtained regarding the use of data mining methods in insurance.

first national conference on Innovation in IS/IT management with BI approach , Tehran, Iran, 2016

Organizational architecture is an explicit description of existing documents, favorable relations... more Organizational architecture is an explicit description of existing documents, favorable relationships between business, processes and information technology and provides an outline for the creation of extensive information systems at the organization level. In fact, organizational architecture helps to implement an organization's strategy in a coordinated manner by aligning business processes with data and technology. This study examines and compares previous literature and academic articles on the benefits of adopting and applying organizational architecture, its indicators and modeling frameworks, as well as the factors affecting the implementation of organizational architecture. The results of this article indicate that factors such as clear understanding of the organization's business, increasing responsiveness to change and its management, information systems integration, information technology investments and acquisition strategies, development and maintenance of organizational architecture standards, business alignment With information technology, business process improvement, organizational agility, risk management and organizational governance have been considered from different perspectives in organizational architecture. The results of this article help to create a better understanding of organizational architecture and thus its successful implementation and execution.

first national conference on Inovation in IS/IT management with BI approach, Tehran, Iran, 2016

Enterprise architecture is an explicit description of existing documents, favorable relationships... more Enterprise architecture is an explicit description of existing documents, favorable relationships between business, processes and information technology and provides an outline for the creation of extensive information systems at the organization level. In fact, Enterprise architecture helps to implement an organization's strategy in a coordinated manner by aligning business processes with data and technology. This study examines and compares previous literature and academic articles on the benefits of adopting and applying Enterprise architecture, its indicators and modeling frameworks, as well as the factors affecting the implementation of Enterprise architecture. The results of this article indicate that factors such as clear understanding of the organization's business, increasing responsiveness to change and its management, information systems integration, information technology investments and acquisition strategies, development and maintenance of Enterprise architecture standards, business alignment With information technology, business process improvement, organizational agility, risk management and organizational governance have been considered from different perspectives in Enterprise architecture. The results of this article help to create a better understanding of Enterprise architecture and thus its successful implementation and execution.

Today, due to increasing competitive pressure, organizations increasingly need agility to be able... more Today, due to increasing competitive pressure, organizations increasingly need agility to be able to identify and understand the needs of customers, competitive activities of competitors as well as opportunities for cooperation of suppliers. Therefore, the use of information technology in organizations has become inevitable. There are fewer units or activities of organizations that are not affected by information technology. The application of information technology in the organization and the acceleration of change resulting from it, has increased the complexity within organizations. The need for better management of complexity and changes in today's organizations leads them to new approaches such as organizational agility. It is considered as a key factor in dealing with and managing dynamic organizational environments that are accompanied by uncertainty, which leads organizations to their predetermined goals. Due to the importance of this issue, this study examines and compares previous literature and academic papers in the field of organizational agility and its various models and measurement methods with the aim of identifying its evaluation indicators in the organization. This article introduces 9 factors of product agility, customer agility, supplier agility, employee agility, organizational strategic agility, agility of competitors, information agility, market agility and business process agility as the main indicators of organizational agility assessment. In addition, sub-criteria of each of these indicators were identified. The results of this article can be used as a guide for a comprehensive and effective measurement of organizational agility.

3th international conference on management, accounting & dynamic audit, Tehran, Iran, 2018

Data mining is one of the useful techniques for customer relationship management which detect cus... more Data mining is one of the useful techniques for customer relationship management which detect customer behavior pattern from a huge volumes of data. This patterns can be helpful for decision making in areas such as aircraft industry. Applying data mining techniques on data from an airline company, existing patterns of customers can be detected and finally purposive actions for improving airline services can be taken. In this case customer churn will be reduced and customer satisfaction and loyalty will be increased along with customer retention which all lead to profit raise in long term. The main objective of this paper is to introduce data mining techniques for managing customers of airline companies which emphasize on DRSA approach in service and cost management. The result of this research can help airline companies to identify worthy customers and forecasting their future behavior which lead to better decision making.

5th international conference on customer relationship management, Tehran, Iran, 2016

Value Co-Creation as a competitive strategy is done through continuous interaction and experience... more Value Co-Creation as a competitive strategy is done through continuous interaction and experiences Co-Creation with customer. The concept of collaborative creation of value in virtual learning environments is one of the issues that are less addressed. Ability to attract and manage students' participation in the virtual learning environment is essential. In this research, with the aim of changing the traditional student-teacher model in which professors provide learning resources, to a flexible educational structure and active learning environment for students' participation in educational processes, a framework is provided. This framework is based on the exploitation of high levels of learning in order to create collaborative value. In order to design the framework, the subject literature was first studied in four general categories of Value Co-Creation, collaboration, innovation, and the standards and architecture of e-learning systems. First, the factors affecting the Value Co-Creation and its key components were identified and classified as requirements, then the services required in the virtual learning environments were identified. Finally, the framework provided in the three main sections of education requirements, educational services and social networks was developed. Education requirements refers to the organizational and individual needs and capabilities to create a collaborative learning environment and is classified into 5 separate sections with the titles of basic needs, structural needs, individual competencies, human resources and motivations. In designing educational services, OKI architecture and three layers of infrastructure, public services and educational services of this architecture were used. The influence of social media was also considered.

vestigating the factors affecting the degree of success of new collaborative product development, 2016

The changing nature of competitive rules in the business world, the process of introducing a new ... more The changing nature of competitive rules in the business world, the process of introducing a new product to the market has become particularly significant, that's why every company needs a new product development plan. Despite much attention paid to new product development, the failure rate for new product development projects is still high, therefore, the customer participation approach in new product development focuses on how to make the new product development process more effective and efficient. The purpose of this study is to identify the factors affecting customer participation in new product development activities. According to the research background and researcher studies, the conceptual model of the research has been developed.

first national conference on process management in service organizations, Tehran, Iran, 2009

Acquisition, storage, sharing, creation and application of knowledge are done in the processes of... more Acquisition, storage, sharing, creation and application of knowledge are done in the processes of the organization. Therefore, business processes are a good starting point for implementing knowledge management. By doing knowledge management based on processes, it is possible to achieve benefits such as prioritizing knowledge management activities according to the value chain, examining knowledge on the process subject, distributing knowledge appropriate to the role of individuals, designing knowledge management systems and numerous other benefits. Some processes have a lot of flexibility and this is due to unpredictable decisions or tasks that have to be done using the creativity of the person doing the process. These types of processes are called knowledge-oriented or knowledge-based processes. Knowledge-based processes have intensified the need to integrate research areas of process management and knowledge management. In order to manage knowledge in knowledge-based processes, knowledge must first be modeled in the process and then analyzed based on the model. So far, various techniques have been proposed for modeling knowledge in processes. This article introduces process-oriented knowledge management as a new approach to knowledge management as well as introduces knowledge modeling techniques in business processes and compares them comparatively. The results show that there is still no model that models all aspects of knowledge in processes simultaneously, especially none of the models have addressed the impact of knowledge on the time and cost of the doing process. There has also been little effort to measure process performance in terms of knowledge that could be considered for future research.

first national conference on customer relationship, Tehran, Iran, 2007

relationship management in new product development (Using customer knowledge to gain a competitiv... more relationship management in new product development (Using customer knowledge to gain a competitive advantage)", first national conference on customer relationship, Tehran, Iran

Evaluation and Program Planning journal,, 2020

4th international conference on information technology, telecommunication and computer management,Tehran, Iran, 2014

knowledge from call center processes based on process mining (Case study of call center 122 of Te... more knowledge from call center processes based on process mining (Case study of call center 122 of Tehran Water and Sewerage Organization)", 4th international conference on information technology, telecommunication and computer management,Tehran, Iran

6 th national knowledge management conference, Tehran, Iran, 2014

Globalization and technology development has been pressed organizations in a competitive environm... more Globalization and technology development has been pressed organizations in a competitive environment. In the corporate environment, to obtain maximum efficiency and revenue organizations have been focus on new concepts of management, such as customer relationship management and knowledge management. In this regard, Call Centers is one of the primary channels of communication with customers and organization, and provide right information to the right customer at the right time is very important in achieving and maintaining customer satisfaction. Hence, the provision of information and customer knowledge can play an effective role in this way. Implement effective knowledge management requires consideration of several factors including knowledge management processes and the barriers of knowledge management. This study introduces the types of knowledge in call centers, as well as the introduction of knowledge management processes in call centers dealing with factors affecting implementation processes. Obstacles to effective implementation of knowledge management is also taking a process approach centers will be introduced.

7 th national & 1 th international knowledge management conference, Tehran, Iran, 2015

Errors in treatment process are of the main issues regarding patient safety in health centers and... more Errors in treatment process are of the main issues regarding patient safety in health centers and hospitals
that have had a growing rate, causing concern in health industry. Using the knowledge associated with such
incidents in hospitals has facilitated management as well as reporting process. It is also effective in
managerial decisions. The purpose of this study is exploiting the main processes of knowledge management
for improving the management and reporting medical errors for medical centers and hospitals, paving the
way for achieving and recording the knowledge related to such incidents by presenting proper strategies.
Afterwards, by disseminating and proper transferring of knowledge to right people, implementation and
efficient utilization of this knowledge will be made possible. The present study is qualitative from the
viewpoint of the implementation process and is applied from the perspective of studying the results. Next,
to understand the role of knowledge management processes in hospitals, filed studies have been employed.
In presenting the findings, we managed to achieve various methods and approaches of the four processes
of knowledge management in management of documents related to errors in hospitals. The manner of doing
different stages was considered from individual, group and interorganizational viewpoints. Then, the
manner of gaining knowledge related to treatment errors was explained. At the stage of storing knowledge,
the manner of coding knowledge and the benefits of reusing knowledge repositories in hospitals has been
mentioned. At the stage of publishing and distributing knowledge, the importance of maintaining the
security and privacy of individuals as well as respecting their privacy have been regarded. In the process of
adoption and utilization, the method of using knowledge in making decisions and planning is expressed.
The results reveal that knowledge management systems are capable of creating cohesion and sustainability.
In explicit knowledge associated with treatment errors, they can also help preserve the knowledge and
experience of experts and the elite in this field. In case they leave, this knowledge and experience will not
vanish.

, 6 th national knowledge management conference, Tehran, Iran, 2014

Improving quality and reducing the expenses in Department of Health has always been one of the ma... more Improving quality and reducing the expenses in Department of Health has always been one of the main priorities of different stakeholders and value seekers in this very prominent section of communities and governments. Knowledge asset management in this field has had an undeniable effect on the aspects of quality improvement and cost reduction strategies as well as playing an effective role in medical decision making and clinical processes. The purpose behind the present study was achieving a true understanding of the actual position knowledge management processes in health centers and hospitals. Moreover, it was aimed at proposing technology-driven solutions, based on knowledge management, to manage such valuable medical assets. The current study was qualitative from the viewpoint of administrative process, and falls into applied research from the perspective of results. In addition, in order to describe and discover the phenomena relating to knowledge management in hospitals, field studies have been drawn upon. To represent the findings, different approaches and methods regarding knowledge management in hospitals were expressed. In knowledge acquisition level, controlled and uncontrolled activities to elicit knowledge have been considered. Knowledge storage process, knowledge encoding, and benefits of reusing knowledge repertoires in hospitals have been regarded as well. Also, in publishing and distributing sector of knowledge, access was personalized and maintaining security has been expressed. Meanwhile, in the implementation and operation phase, the manner of using proved explicit knowledge has been mentioned. The results show that tools and indices of knowledge management are capable of helping the hospitals in acquisition, storage, retrieval, and learning assets relating to knowledge, both tangibly and non-tangibly. Applying knowledge process in order to utilize tacit and explicit knowledge in hospital environment is recommended. Knowledge management will be able to establish consistency in the knowledge structure resources in hospitals, assuring that by experts and elites leaving the field, their knowledge will remain stable and intact.

5th international conference on management with modern research sciences, Tehran, Iran, 2016

Customer relationship management is effective management in creating different relationships with... more Customer relationship management is effective management in creating different relationships with each customer and interacting with them based on the individual characteristics of each customer. Mobile-based customer relationship management (MCRM) is another way to communicate with customers through texting (sending SMS) and mobile applications. Social Customer Relationship Management (SCRM) also means using virtual communication technology between customers and vendors. The purpose of this research is comparative study and examine traditional customer relationship management, mobile-based customer relationship management and social customer relationship management. This study is an integrated comparative review study that has been done through extensive search of texts using keywords. Findings show that due to the rapid advancement of technology in today's world, changes have been made in customer relationship management, So that the use of mobile phones and social media has been able to create a dramatic change in this area, and these changes have brought with them opportunities and limitations.

2th international conference on New Research Achievements in the Humanities and Social and Cultural Studies, Karaj, Iran, 2018

Deciding on choosing on a field of study and a career is one of the most important and crucial is... more Deciding on choosing on a field of study and a career is one of the most important and crucial issues in every person's life. Today, the complexity and transformation of the world of work, the increasing speed of technology growth, the growing demand for entry into some jobs and the need to acquire knowledge and skills due to individual differences has upset the balance of education and the labor market and it has created problems in how to direct talent, career guidance and professional decision making. Various factors can be involved in choosing educational fields and ultimately job selection that the most important challenge when choosing a field of students is to consider all the cases. Because these cases must include internal factors (such as personal and family factors, etc.) and on the other hand external factors (such as educational indicators and field-related characteristics, etc.). In this research, first, a review of the theoretical foundations of research in relation to the concept of academic guidance has been done, then, the effective criteria and variables in academic (educational) guidance were identified through library studies as well as interviews with experts. Finally, the factors influencing the choice of field are introduced. Given that in recent years the focus has been more on students' average and grades, identifying these factors and examining them before choosing a field can help students in academic-career guidance.

first international conference on Enterprise process management, 2009

The rapid growth of the generation of electronic documents requires the necessity of their manage... more The rapid growth of the generation of electronic documents requires the necessity of their management and protection and maintenance of electronic documents. Lack of integrated management of electronic documents leads to difficulties such as absence of electronic communication between generators of electronic documents and archive centers, increase costs of creating of unnecessary documents, slow accessibility to archives and information, slow elimination of documents and etc. This paper is about finding solution of an integrated management of electronic documents in order to create and improve dynamic organizational memory. For this purpose, a methodology including a process of eight steps is developed to improve the management of documents and information of the Ministry of Agriculture Jihad. It is based on the best method and practical approach of 4390 Standard and ISO 15489 of Document Management and is revised based on the requirements of the respective Ministry. Moreover, the process of integrated management of documents is considered as one of the steps of Methodology which is described and traced. In this process, the integrated management of electronic documents of the Ministry of Agriculture Jihad is specified into three levels of organization, process and activity. Implementation of this methodology will result into quicker accessibility to documents, reduction of costs and space for preservation of documents, ontime elimination of unnecessary document and therefore increasing the efficiency in utilization of documents and strengthening of organizational memory.

national conference on new approaches on civil engineering, architecture and geographic sciences, 2018

Nowadays, by the extension of civilization and development of metropolises, heavy traffic has bee... more Nowadays, by the extension of civilization and development of metropolises, heavy traffic has been spreading as the result of parking space shortage over the cities. Vertical parking lots as a main urban construction; play a significant role in reducing the traffic load and smoothing the traffic current. The purpose of this study is to extract the candidate criteria effective in vertical parking site selection and validate them to determine the final ones. The vertical parking lots investigated in this study are of two mechanical and constructive types. For this purpose, at first, the criteria effective in urban facilities site selection were investigated. Then the effective criteria for parking site selection were obtained from literature review. Finally, the candidate criteria effective in parking site selection were extracted. Candidate criteria included 4 criteria and 12 subcriteria for both parking types commonly. Also 2 criteria and 3 sub-criteria were candidate for mechanical parking particularly. After acquiring the experts' opinion on the candidate criteria and sub-criteria by a questionnaire; they were validated using CVR method. Finally, 2 common subcriteria and 1 sub-criteria particularly for mechanical parking; were omitted. As the result, 10 common sub-criteria and 2 sub-criteria particularly for mechanical parking were finalized.