Pamela Abbott - Academia.edu (original) (raw)
Papers by Pamela Abbott
This report provides a descriptive overview of the quantitative baseline data collected in Januar... more This report provides a descriptive overview of the quantitative baseline data collected in January and February 2022 for a research project evaluating a complex social intervention to reduce and redistribute women’s unpaid care work (UCW) in Rwanda using homegrown solutions. The intervention aims to reduce and redistribute UCW undertaken by women in Rwanda's rural areas, thereby improving their quality of life and increasing their empowerment. The findings discussed in this report are from a survey of intervention and control households and 7-day time diaries completed by husbands and wives in each household, with some illustrative material from simultaneous qualitative research. The research design for the project is a cluster trial informed by critical realism (CRCT) , combining quantitative and qualitative research methods to explain what works for whom under what circumstances. The intention is not just to identify the changes that can be attributed to the intervention but t...
Handbook of Quality of Life and Sustainability, 2020
Rwanda is a case-study of social engineering for quality of life (QoL) and demonstrates both the ... more Rwanda is a case-study of social engineering for quality of life (QoL) and demonstrates both the possibilities and the problems that can emerge. What governments do determines the 'social space' for QoL. The 1994 Genocide destroyed Rwanda's physical and social infrastructure along with a million or more of its inhabitants. The post-Genocide Government aims to improve quality of life while ensuring that genocide never happens there again. One
Democratisation against Democracy, 2020
This chapter compares the way the EU defines and promotes gender equality and the empowerment of ... more This chapter compares the way the EU defines and promotes gender equality and the empowerment of women 1 on the one hand and the conceptions of women's rights in Southern Mediterranean Countries (SMCs) on the other. It needs to be read in conjunction with Chaps. 2, 3, 4 and 5, as we replicate the critical policy analysis we did in these chapters, but focusing on gender. The chapter begins by examining the evolution and metamorphosis of the EU's self-image as a gender entrepreneur, followed by an in-depth analysis of EU gender promotion policy in the region both before and after the Uprisings, in theory and in practice. It then examines the progress that has been made in SMCs in gender equality and concludes by discussing the attitudes of women and men in Egypt, Jordan, Morocco and Tunisia to gender equality by analysing the findings from public opinion surveys. As in other chapters, we use EU documents for the critical policy analysis, macrodata for the analysis of practices and survey data for discussing the attitudes and values of citizens-mainly ABIV, but where they add value we use variables from ABIII, AT and the sixth wave of the World Values Survey (see Chap. 1, for details of the methods, and Abbott et al. 2017). Beyond the crucial importance of gender equality, this issue lies squarely at the heart of the scholarly debate over transitions towards democracy and thus is central to debates over policy design for democratisation as
The Arab Uprisings in Egypt, Jordan and Tunisia, 2017
This chapter discusses the causes of the Arab Uprisings, who took part, what people saw as the ma... more This chapter discusses the causes of the Arab Uprisings, who took part, what people saw as the main challenges facing their country and what their hopes were. It outlines the principal explanations for the Uprisings, then uses survey data to explore people's views on key issues. We consider what we can learn from public opinion surveys about ordinary people's assumptions about the Uprisings' causes and outcomes. Data suggest that the Uprisings generated considerable optimism and keen awareness that structural problems remained acute. The chapter suggests that what drove protesters was a demand for social justice as much as for civil-political rights. It also problematises concepts such as democracy which are often discussed in scholarly and policy debates without much reference to how ordinary citizens perceive them.
The research on which this report is based was part funded by Rwanda Development Board who also f... more The research on which this report is based was part funded by Rwanda Development Board who also facilitated us in carrying out the research. We acknowledge their support. We acknowledge the support of the Strategic Planning Unit in the Office of the President in providing us with information on the 2009 Government Retreat. We would like to acknowledge the work of the research assistants from higher education institutions that helped us with the data collection and the support of the Rwanda Institute of Policy Analysis and Research Technical Board. Finally we would like to acknowledge all those who participated in the research, the key informants, senior managers of financial institutions, managers and employees of financial institutions and users of financial services. Without their collaboration the research for this case study of the financial sector would not have been possible.
Article Article 15 Article 10.2 not explicitly stated. Article Article 51 Child-trafficking illeg... more Article Article 15 Article 10.2 not explicitly stated. Article Article 51 Child-trafficking illegal, but no measures explicitly referred to.
Malunda was responsible for the design of the project, the development of the research tools, the... more Malunda was responsible for the design of the project, the development of the research tools, the training of the research assistants and the supervision of data entry. Olive Kemirembe was responsible for the direction of the fieldwork and the preliminary analysis of the qualitative data. Paul Kalisa was responsible for the supervision of fieldwork and the preliminary analysis of the qualitative data. Pamela Abbott was responsible for the writing of the report.
Good service delivery is essential in all economies and even more critical in service-led economi... more Good service delivery is essential in all economies and even more critical in service-led economies. Rwanda has an ambition to become a service led economy, yet research demonstrates that service delivery in Rwanda is generally poor. Thus, poor service delivery in Rwanda endangers the realization of Vision 2020. • Service delivery in Rwanda is the poorest in the East African region. • Attempts to address poor service delivery in Rwanda have focused on the SYMPTOMS not the underlying ROOT CAUSES. • Rwanda can learn much about how to improve service delivery from the policies and strategies developed by governments and organisations in many other countries. • Organisations in Rwanda, in both the public and the private sectors, are not focused on their number one priority —service delivery. • Policies, Practices and Procedures are not aligned with consumer satisfaction. Rwanda’s Vision of Customer Service Delivery is: Delivery of World Class Service. The Government’s Policy is: To prov...
This document provides a customer satisfaction ‘toolkit’. It is designed to help organisations to... more This document provides a customer satisfaction ‘toolkit’. It is designed to help organisations to improve the experience of their customers by understanding how to take effective action to make their organisations more customers focused, to enable them to have satisfied customers by meeting their expectations and needs. The toolkit has been designed for ‘service’ owners in organisations. It is designed to be accessible to all those involved in improving the customer experience in organisations and to provide them with an understanding of how they can improve the customers experience. The toolkit provides guidance on developing some of the tools that organizations can use to support the transformation to a customer centric organization. Much guidance with examples is freely available on the web. Tools that can be used include questionnaires, complaints procedures, feedback forms, mystery shoppers, journey mapping, and focus groups of users. We can ask customers about their experience...
Loewenson (TARSC) for review and edit and V Tyson for copy edit. We would like to thank our infor... more Loewenson (TARSC) for review and edit and V Tyson for copy edit. We would like to thank our informants, focus group participants and others in the site for sharing information and insights so generously, and acknowledge the wider project community on the Shaping Health Web Platform, with whom the work was informed through online exchanges. Finally, we thank Dr Roger Sapsford for proofreading a final draft of the report.
This case study is implemented within the project ‘Fostering policy support for child and family ... more This case study is implemented within the project ‘Fostering policy support for child and family wellbeing Learning from international experience’. Using a thematic and analytic framework for the project that draws on Kingdon’s multi-streams theory,2 we are gathering and sharing evidence and learning on what has led to increased policy recognition of and policy change in family and child health and wellbeing (FCHW). In specific countries that have demonstrated policy recognition and change in FCHW post 2000, we are exploring within their context how different policy actors have come together to raise policy attention, develop policy options and promote their political adoption as processes for policy change, taking advantage of windows of opportunity for that change. The case studies were implemented with a local focal person with direct knowledge or experience of the policy process and include evidence from published and grey literature and interview of key informants involved in t...
This case study is implemented within the project ‘Fostering policy support for child and family ... more This case study is implemented within the project ‘Fostering policy support for child and family wellbeing Learning from international experience’. Using a thematic and analytic framework for the project that draws on Kingdon’s multi-streams theory,2 we are gathering and sharing evidence and learning on what has led to increased policy recognition of and policy change in family and child health and wellbeing (FCHW). In specific countries that have demonstrated policy recognition and change in FCHW post 2000, we are exploring within their context how different policy actors have come together to raise policy attention, develop policy options and promote their political adoption as processes for policy change, taking advantage of windows of opportunity for that change. The case studies were implemented with a local focal person with direct knowledge or experience of the policy process and include evidence from published and grey literature and interview of key informants involved in t...
SSRN Electronic Journal, 2018
L (2018) Challenges and opportunities for increased policy recognition of family and child health... more L (2018) Challenges and opportunities for increased policy recognition of family and child health and wellbeing within the USA and internationally,
The European Foundation for the Improvement of Living and Working Conditions (Eurofound) is a tri... more The European Foundation for the Improvement of Living and Working Conditions (Eurofound) is a tripartite European Union Agency, whose role is to provide knowledge in the area of social and work-related policies. Eurofound was established in 1975 by Council Regulation (EEC) No. 1365/75, to contribute to the planning and design of better living and working conditions in Europe.
This report provides a descriptive overview of the quantitative baseline data collected in Januar... more This report provides a descriptive overview of the quantitative baseline data collected in January and February 2022 for a research project evaluating a complex social intervention to reduce and redistribute women’s unpaid care work (UCW) in Rwanda using homegrown solutions. The intervention aims to reduce and redistribute UCW undertaken by women in Rwanda's rural areas, thereby improving their quality of life and increasing their empowerment. The findings discussed in this report are from a survey of intervention and control households and 7-day time diaries completed by husbands and wives in each household, with some illustrative material from simultaneous qualitative research. The research design for the project is a cluster trial informed by critical realism (CRCT) , combining quantitative and qualitative research methods to explain what works for whom under what circumstances. The intention is not just to identify the changes that can be attributed to the intervention but t...
Handbook of Quality of Life and Sustainability, 2020
Rwanda is a case-study of social engineering for quality of life (QoL) and demonstrates both the ... more Rwanda is a case-study of social engineering for quality of life (QoL) and demonstrates both the possibilities and the problems that can emerge. What governments do determines the 'social space' for QoL. The 1994 Genocide destroyed Rwanda's physical and social infrastructure along with a million or more of its inhabitants. The post-Genocide Government aims to improve quality of life while ensuring that genocide never happens there again. One
Democratisation against Democracy, 2020
This chapter compares the way the EU defines and promotes gender equality and the empowerment of ... more This chapter compares the way the EU defines and promotes gender equality and the empowerment of women 1 on the one hand and the conceptions of women's rights in Southern Mediterranean Countries (SMCs) on the other. It needs to be read in conjunction with Chaps. 2, 3, 4 and 5, as we replicate the critical policy analysis we did in these chapters, but focusing on gender. The chapter begins by examining the evolution and metamorphosis of the EU's self-image as a gender entrepreneur, followed by an in-depth analysis of EU gender promotion policy in the region both before and after the Uprisings, in theory and in practice. It then examines the progress that has been made in SMCs in gender equality and concludes by discussing the attitudes of women and men in Egypt, Jordan, Morocco and Tunisia to gender equality by analysing the findings from public opinion surveys. As in other chapters, we use EU documents for the critical policy analysis, macrodata for the analysis of practices and survey data for discussing the attitudes and values of citizens-mainly ABIV, but where they add value we use variables from ABIII, AT and the sixth wave of the World Values Survey (see Chap. 1, for details of the methods, and Abbott et al. 2017). Beyond the crucial importance of gender equality, this issue lies squarely at the heart of the scholarly debate over transitions towards democracy and thus is central to debates over policy design for democratisation as
The Arab Uprisings in Egypt, Jordan and Tunisia, 2017
This chapter discusses the causes of the Arab Uprisings, who took part, what people saw as the ma... more This chapter discusses the causes of the Arab Uprisings, who took part, what people saw as the main challenges facing their country and what their hopes were. It outlines the principal explanations for the Uprisings, then uses survey data to explore people's views on key issues. We consider what we can learn from public opinion surveys about ordinary people's assumptions about the Uprisings' causes and outcomes. Data suggest that the Uprisings generated considerable optimism and keen awareness that structural problems remained acute. The chapter suggests that what drove protesters was a demand for social justice as much as for civil-political rights. It also problematises concepts such as democracy which are often discussed in scholarly and policy debates without much reference to how ordinary citizens perceive them.
The research on which this report is based was part funded by Rwanda Development Board who also f... more The research on which this report is based was part funded by Rwanda Development Board who also facilitated us in carrying out the research. We acknowledge their support. We acknowledge the support of the Strategic Planning Unit in the Office of the President in providing us with information on the 2009 Government Retreat. We would like to acknowledge the work of the research assistants from higher education institutions that helped us with the data collection and the support of the Rwanda Institute of Policy Analysis and Research Technical Board. Finally we would like to acknowledge all those who participated in the research, the key informants, senior managers of financial institutions, managers and employees of financial institutions and users of financial services. Without their collaboration the research for this case study of the financial sector would not have been possible.
Article Article 15 Article 10.2 not explicitly stated. Article Article 51 Child-trafficking illeg... more Article Article 15 Article 10.2 not explicitly stated. Article Article 51 Child-trafficking illegal, but no measures explicitly referred to.
Malunda was responsible for the design of the project, the development of the research tools, the... more Malunda was responsible for the design of the project, the development of the research tools, the training of the research assistants and the supervision of data entry. Olive Kemirembe was responsible for the direction of the fieldwork and the preliminary analysis of the qualitative data. Paul Kalisa was responsible for the supervision of fieldwork and the preliminary analysis of the qualitative data. Pamela Abbott was responsible for the writing of the report.
Good service delivery is essential in all economies and even more critical in service-led economi... more Good service delivery is essential in all economies and even more critical in service-led economies. Rwanda has an ambition to become a service led economy, yet research demonstrates that service delivery in Rwanda is generally poor. Thus, poor service delivery in Rwanda endangers the realization of Vision 2020. • Service delivery in Rwanda is the poorest in the East African region. • Attempts to address poor service delivery in Rwanda have focused on the SYMPTOMS not the underlying ROOT CAUSES. • Rwanda can learn much about how to improve service delivery from the policies and strategies developed by governments and organisations in many other countries. • Organisations in Rwanda, in both the public and the private sectors, are not focused on their number one priority —service delivery. • Policies, Practices and Procedures are not aligned with consumer satisfaction. Rwanda’s Vision of Customer Service Delivery is: Delivery of World Class Service. The Government’s Policy is: To prov...
This document provides a customer satisfaction ‘toolkit’. It is designed to help organisations to... more This document provides a customer satisfaction ‘toolkit’. It is designed to help organisations to improve the experience of their customers by understanding how to take effective action to make their organisations more customers focused, to enable them to have satisfied customers by meeting their expectations and needs. The toolkit has been designed for ‘service’ owners in organisations. It is designed to be accessible to all those involved in improving the customer experience in organisations and to provide them with an understanding of how they can improve the customers experience. The toolkit provides guidance on developing some of the tools that organizations can use to support the transformation to a customer centric organization. Much guidance with examples is freely available on the web. Tools that can be used include questionnaires, complaints procedures, feedback forms, mystery shoppers, journey mapping, and focus groups of users. We can ask customers about their experience...
Loewenson (TARSC) for review and edit and V Tyson for copy edit. We would like to thank our infor... more Loewenson (TARSC) for review and edit and V Tyson for copy edit. We would like to thank our informants, focus group participants and others in the site for sharing information and insights so generously, and acknowledge the wider project community on the Shaping Health Web Platform, with whom the work was informed through online exchanges. Finally, we thank Dr Roger Sapsford for proofreading a final draft of the report.
This case study is implemented within the project ‘Fostering policy support for child and family ... more This case study is implemented within the project ‘Fostering policy support for child and family wellbeing Learning from international experience’. Using a thematic and analytic framework for the project that draws on Kingdon’s multi-streams theory,2 we are gathering and sharing evidence and learning on what has led to increased policy recognition of and policy change in family and child health and wellbeing (FCHW). In specific countries that have demonstrated policy recognition and change in FCHW post 2000, we are exploring within their context how different policy actors have come together to raise policy attention, develop policy options and promote their political adoption as processes for policy change, taking advantage of windows of opportunity for that change. The case studies were implemented with a local focal person with direct knowledge or experience of the policy process and include evidence from published and grey literature and interview of key informants involved in t...
This case study is implemented within the project ‘Fostering policy support for child and family ... more This case study is implemented within the project ‘Fostering policy support for child and family wellbeing Learning from international experience’. Using a thematic and analytic framework for the project that draws on Kingdon’s multi-streams theory,2 we are gathering and sharing evidence and learning on what has led to increased policy recognition of and policy change in family and child health and wellbeing (FCHW). In specific countries that have demonstrated policy recognition and change in FCHW post 2000, we are exploring within their context how different policy actors have come together to raise policy attention, develop policy options and promote their political adoption as processes for policy change, taking advantage of windows of opportunity for that change. The case studies were implemented with a local focal person with direct knowledge or experience of the policy process and include evidence from published and grey literature and interview of key informants involved in t...
SSRN Electronic Journal, 2018
L (2018) Challenges and opportunities for increased policy recognition of family and child health... more L (2018) Challenges and opportunities for increased policy recognition of family and child health and wellbeing within the USA and internationally,
The European Foundation for the Improvement of Living and Working Conditions (Eurofound) is a tri... more The European Foundation for the Improvement of Living and Working Conditions (Eurofound) is a tripartite European Union Agency, whose role is to provide knowledge in the area of social and work-related policies. Eurofound was established in 1975 by Council Regulation (EEC) No. 1365/75, to contribute to the planning and design of better living and working conditions in Europe.