Jean Poitras - Academia.edu (original) (raw)

Papers by Jean Poitras

Academy of Management Proceedings

Sex Roles, Jul 29, 2010

The extent to which individuals are seen as fulfilling their social roles is related to the exten... more The extent to which individuals are seen as fulfilling their social roles is related to the extent they are seen as successful in that role. Using social role theory, the congruence of job roles and gender roles was examined among labor mediators, a profession requiring both agentic and communal characteristics. A total of 362 employees and employers involved in a workplace dispute that went to governmental mediation were recruited in Quebec, Canada. Regression analyses assessed how impartiality and empathy contributed to parties' trust in their mediators for male and female mediators. Comparisons of regression structures suggest that perceptions of gender incongruent job characteristics were better predictors of trust in the mediator than gender congruent characteristics. Theoretical and applied implications are discussed.

Negotiation Journal, 2013

ABSTRACT Student engagement occurs when students are significantly motivated to invest in their l... more ABSTRACT Student engagement occurs when students are significantly motivated to invest in their learning behaviorally, cognitively, and emotionally. Although research has shown that higher engagement leads to deeper learning, the importance of student engagement in role plays has been underestimated in negotiation pedagogy. More specifically, role plays that fail to provide authentic experiences or to capture students' interest may lead to suboptimal learning due to a lack of engagement. To help foster learning from role plays, we propose two frames of reference for improving their design: ecological validity and vested interest. Using these frameworks, we suggest strategies to create more authentic and interesting role plays and thus promote richer learning for students.

Cet article délimite les contours et les apports de la médiation, plus spécifiquement ceux de la ... more Cet article délimite les contours et les apports de la médiation, plus spécifiquement ceux de la médiation sociale et de la médiation communautaire dans la construction des rapports sociaux. D'abord, les concepts de médiation "communautaire" et de médiation "sociale" sont définis et mis en parallèle. Ensuite, les logiques inscrites dans les pratiques de médiation sociale et communautaire sont décrites, ce qui permet de mettre en relief les particularités de ces approches de médiation. Enfin, les contributions propres à ces types de médiation à la discipline de la prévention et du règlement de différends sont exposées. L'article conclut sur la pertinence de les transposer à d'autres sphères d'application de la médiation.

International Journal of Conflict Management, 2015

Purpose – This study aims to clarify the relationship between changes in role ambiguity and turno... more Purpose – This study aims to clarify the relationship between changes in role ambiguity and turnover intentions. The authors propose that increases in role ambiguity over time can bias employees’ interpretations such that they come to view more relationship conflict at work. Because of the importance of social relationships at work, the authors propose that these increases in perceptions of relationship conflict mediate the positive effect of increases in role ambiguity on turnover intentions. Design/methodology/approach – This study is a two-wave longitudinal analysis of survey responses obtained from 146 employees working in the health-care sector over a three-year period. Structural equation modeling of cross-lagged correlations was used to test the hypothesized model. Findings – The positive relationship between increases in role ambiguity and turnover intentions over time is mediated by increases in relationship conflict. Results provide an integrative explanation of the phenom...

Negotiation Journal, 2015

Health law journal, 2010

This article looks at the role apology plays in resolving conflicts between patients and doctors.... more This article looks at the role apology plays in resolving conflicts between patients and doctors. Patients may have a manifest need for sincere expressions of sympathy, which may ultimately help unblock the conflict situation, and even lead to better reparations for the harm done. Moreover, some factors in the current context mean that patients have a very hard time getting apologies. The authors explore mediation as a conflict management mode that is more conducive to apology. Given that mediation still has some limitations in this respect, solutions are put forward to facilitate apology in mediation.

SSRN Electronic Journal, 2000