Salsabilah Hamdan - Academia.edu (original) (raw)

Salsabilah Hamdan

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Papers by Salsabilah Hamdan

Research paper thumbnail of The Application of Queuing Theory Model and Simulation to Determine Patients Waiting Time at the Outpatient Counter: A Case Study of Ayer Keroh Public Health Clinic

Long waiting time to be served at the outpatient counter is always the main problem faced by the ... more Long waiting time to be served at the outpatient counter is always the main problem faced by the public clinic. Waiting time refers to the time spent by the patient in the queue before the commencement of the service. Outpatient department at public health clinic had the greatest queuing challenge compare to the other units. This situation has been a common complaint by the patients. Therefore, the purpose of this study is to determine the waiting arrival time and service time of patients at the outpatient counter and to model suitable queuing system by using simulation technique. This study was conducted at Ayer Keroh Public Health Clinic in Melaka. This study employed quantitative and simulation method to develop suitable model. The collection of waiting time for this study is based on the arrival rate and service rate of patients at the outpatient counter. The data calculated and analyzed using Microsoft Excel. Based on the analyzed data, then the queuing system of the patient cu...

Research paper thumbnail of Application Of Queuing Theory Model And Simulation To Patient Flow At The Outpatient Department

Long waiting time to be served at the outpatient counter is always the main problem faced by the ... more Long waiting time to be served at the outpatient counter is always the main problem faced by the public clinic. Outpatient department at public health clinic had the greatest queuing challenge compared to the other units. This situation has been a common complaint by the patients. Therefore, the purpose of this study is to determine the waiting arrival time and service time of patients at the outpatient counter and to model suitable queuing system by using simulation technique. This study was conducted at one of the Public Health Clinic in southern Malaysia. This study employed descriptive analytical and simulation method to develop suitable model. The collection of waiting time for this study is based on the arrival rate and service rate of patients at the outpatient counter. The data calculated and analyzed using Microsoft Excel. Based on the analyzed data, the queuing system of the patient current situation was modeled and simulated using the ARENA software. The result obtained f...

Research paper thumbnail of The Application of Queuing Theory Model and Simulation to Determine Patients Waiting Time at the Outpatient Counter: A Case Study of Ayer Keroh Public Health Clinic

Long waiting time to be served at the outpatient counter is always the main problem faced by the ... more Long waiting time to be served at the outpatient counter is always the main problem faced by the public clinic. Waiting time refers to the time spent by the patient in the queue before the commencement of the service. Outpatient department at public health clinic had the greatest queuing challenge compare to the other units. This situation has been a common complaint by the patients. Therefore, the purpose of this study is to determine the waiting arrival time and service time of patients at the outpatient counter and to model suitable queuing system by using simulation technique. This study was conducted at Ayer Keroh Public Health Clinic in Melaka. This study employed quantitative and simulation method to develop suitable model. The collection of waiting time for this study is based on the arrival rate and service rate of patients at the outpatient counter. The data calculated and analyzed using Microsoft Excel. Based on the analyzed data, then the queuing system of the patient cu...

Research paper thumbnail of Application Of Queuing Theory Model And Simulation To Patient Flow At The Outpatient Department

Long waiting time to be served at the outpatient counter is always the main problem faced by the ... more Long waiting time to be served at the outpatient counter is always the main problem faced by the public clinic. Outpatient department at public health clinic had the greatest queuing challenge compared to the other units. This situation has been a common complaint by the patients. Therefore, the purpose of this study is to determine the waiting arrival time and service time of patients at the outpatient counter and to model suitable queuing system by using simulation technique. This study was conducted at one of the Public Health Clinic in southern Malaysia. This study employed descriptive analytical and simulation method to develop suitable model. The collection of waiting time for this study is based on the arrival rate and service rate of patients at the outpatient counter. The data calculated and analyzed using Microsoft Excel. Based on the analyzed data, the queuing system of the patient current situation was modeled and simulated using the ARENA software. The result obtained f...

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