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Papers by Siobhan Tiernan

Research paper thumbnail of Third party ancillary revenues in the airline sector: An exploratory study

Journal of Air Transport Management, 2021

Research paper thumbnail of Limited proteolysis and transglutaminase cross-linking effects on the nitrogen solubility index of soy protein isolate

Research paper thumbnail of Female participation trends in the Irish labour force: The case of the state-sponsored bodies in Ireland, 1970–2007

Against the backdrop of unprecedented economic growth in Ireland in the 1990s and early 2000s, th... more Against the backdrop of unprecedented economic growth in Ireland in the 1990s and early 2000s, this paper maps the trends in female participation rates on Irish state-sponsored boards from 1970 to 2007. The state-sponsored sector was chosen as it incorporates companies, agencies and organisations in Ireland that are charged with making decisions in relation to the Irish economy that have an impact on both men and women, making the role of the decision-makers fundamental. The lack of females in such decision-making roles has been a major issue regarding state boards in Ireland over the years. The National Women's Council of Ireland put forward the idea of a 40 per cent gender-balance policy to the Second Commission on the Status of Women in 1990, and 40 per cent gender balance in appointments of government nominees to state boards came into effect in 1991. This analysis reveals that although the level of female representation on state boards has risen since the start of the 1990s...

Research paper thumbnail of Inclusive or exclusive: An examination of sex role stereotypes and requisite managerial characteristics among Irish business studies students

Research paper thumbnail of The impact of employee and employer driven flexible working arrangements across seven EU countries

Research paper thumbnail of Entrepreneurial orientation, market orientation and internationalisation in born global small and micro-businesses

International Journal of Entrepreneurship and Small Business

The purpose of this paper is to provide an insight into entrepreneurial orientation, market orien... more The purpose of this paper is to provide an insight into entrepreneurial orientation, market orientation and internationalisation in born global small and micro-businesses in Ireland, when owner-manager perceptions are taken into account. Following an exploration of the major theoretical approaches of SME internationalisation and performance, and entrepreneurial/market orientations, a qualitative study is undertaken on owner-managers of four born global firms to present a conceptual model. Although there are a number of studies on born global firms and extensive research on entrepreneurial and market orientations, this study proposes to combine internationalisation and orientation approaches in studying small and micro-businesses. Future studies could empirically test the proposed new conceptual model within a large sample.

Research paper thumbnail of Reducing risk in general practice

Australian family physician, 2015

Healthcare services are complex and prone to accidents. Most medical incidents are the result of ... more Healthcare services are complex and prone to accidents. Most medical incidents are the result of human error. Examination of these incidents can reveal contributing factors that can be addressed to prevent recurrence. The aim of this paper is to describe the development and institution of an incident review committee (IRC) in the setting of a large general practice. Two hundred incident reports were reviewed, resulting in meaningful clinical and business alterations to the practice. The design and running of the committee was open and collaborative. A satisfaction survey showed high acceptance among staff. The in-stigation of an IRC in general practice is new and unique, and this paper offers a template for other general practices to repli-cate.

Research paper thumbnail of Exploring management perspectives of branding in service SMEs

Journal of Services Marketing, 2011

Purpose – Branding in small companies is an emergent aspect of the literature which to date has b... more Purpose – Branding in small companies is an emergent aspect of the literature which to date has been explored from the perspective of customers but not SME management. Increasing understanding of management perceptions of branding is essential, given the impact of the entrepreneurial personality on SME branding, the need to create sustainable value, the emphasis of differentiation, and nurturing the

Research paper thumbnail of The vicious cycle: growth and declining quality in the US airline industry: some lessons for new start-ups

World Review of Entrepreneurship, Management and Sustainable Development, 2005

Since US deregulation over 200 airlines have started up and failed . While competitive pressures ... more Since US deregulation over 200 airlines have started up and failed . While competitive pressures and economic conditions were a factor in the failure of many carriers, the issue of rapid growth and service quality has been blamed for the demise of these carriers. This paper examines the pressures that rapid expansion can create including downward spiraling levels of quality, declining load factors, and death. People Express represents the classic case of this syndrome in the airline industry. Its growth and service quality will be compared to Southwest Airlines, the original low-cost carrier. Further, the paper examines the growth rates and service quality at JetBlue, one of a new breed of low-cost carriers. Results indicate that JetBlue is currently posting growth rates somewhere between those of Southwest and People Express while improving its passenger complaint rates to a level nearly comparable to Southwest, an industry leader in service quality.

Research paper thumbnail of Airline service quality: Exploratory analysis of consumer perceptions and operational performance in the USA and EU

Managing Service Quality, 2008

Purpose: The purpose of this study is to examine consumer perceptions of airline quality indicato... more Purpose: The purpose of this study is to examine consumer perceptions of airline quality indicators and compare them to actual data reported by the Department of Transportation, in the USA and the Association of European Airlines (AEA) in the EU. The objective is to determine whether there is a discrepancy between reported performance metrics of service quality and consumer perception.

Research paper thumbnail of Exploring management perspectives of branding in service SMEs

Journal of Services Marketing, 2011

Purpose -Branding in small companies is an emergent aspect of the literature which to date has be... more Purpose -Branding in small companies is an emergent aspect of the literature which to date has been explored from the perspective of customers but not SME management. Increasing understanding of management perceptions of branding is essential, given the impact of the entrepreneurial personality on SME branding, the need to create sustainable value, the emphasis of differentiation, and nurturing the generation of growth. This paper seeks to enhance the understanding of brands in service small and medium enterprises (SMEs) from a management perspective. Design/methodology/approach -A qualitative case study method was undertaken with five SMEs in Ireland over a period of 18 months to understand the context specific implementation of branding from the perspective of the owner/manager. The research approach utilized in-depth interviews, historical data, and observation with diverse service SMEs to facilitate the theory building necessary for this study.

Research paper thumbnail of The relationship between gender role stereotypes and requisite managerial characteristics: the case of nursing and midwifery professionals

Journal of Nursing Management, 2012

To examine the relationship between gender role stereotypes and requisite managerial characterist... more To examine the relationship between gender role stereotypes and requisite managerial characteristics within the nursing and midwifery profession. Studies have been carried out to determine gender role stereotypes and requisite managerial characteristics across a number of industries and among student samples. No study has been carried out within the nursing and midwifery profession. In order to allow for direct comparisons with previous research Schein's Descriptive Index (SDI) was used. A total 239 undergraduate and 171 postexperience responses were collected. Female nurses and midwives did not gender type the managerial role, whereas males gender typed the managerial role in favour of men. Student nurses and midwives recorded a stronger correlation between women and management than their qualified counterparts. Males gender typed the managerial role in favour of men. With an increase in numbers of men joining the profession and increased representation of males at the Clinical Nurse Manager (CMN) level there is a possibility that the profession will become two tiered. Health care organisations should pay careful consideration to career development and implement career structures which ensure equal access to managerial roles for both genders.

Research paper thumbnail of Airline alliance service quality performance—An analysis of US and EU member airlines

Journal of Air Transport Management, 2008

With the onset of extended open skies policies, incumbent Airline Alliances on long haul routes a... more With the onset of extended open skies policies, incumbent Airline Alliances on long haul routes are set to face stiff competition from emerging low cost carriers. The key question for the future is whether this market will succumb to the low cost model, so successful on short haul routes, or will quality of service provide adequate levels of differentiation to sustain competition, only time will tell. The objective of this research note is to comparatively analyse the reported data on customer service quality for EU and US members of the main airline alliances, -One World , Skyteam and Star. On long haul routes, membership of international alliances has become a key component of business strategy and a means of differentiating member airlines from low cost competitors in terms of quality. US published data on key elements of service quality has been reported in the Air Travel Consumer Report since 1987. In recent years the Association of European Airlines has produced a Consumer Report detailing punctuality and missing baggage statistics for 26 of its member airlines in the EU. The purpose of this study is to use this data to analyze and compare levels of customer service quality across these alliances from 2003-2006. Reasons for some of the apparent differences and similarities are explored along with suggestions for future research in the area.

Research paper thumbnail of A comparative analysis of restructuring employment relationships in Qantas and Aer Lingus: different routes, similar destinations

The International Journal of Human Resource Management, 2010

Research paper thumbnail of Beyond gender role stereotypes and requisite managerial characteristics: From communal to androgynous, the changing views of women

Gender in Management: An International Journal, 2013

ABSTRACT Purpose ‐ The aims of this study are threefold: to examine the relationship between gend... more ABSTRACT Purpose ‐ The aims of this study are threefold: to examine the relationship between gender role stereotypes and requisite managerial characteristics, to test Lord and Maher's recognition-based processes to determine whether familiarity with women in leadership positions decreases the "think manager-think male" stereotype and to examine the nature of the attributes used to describe men, women and managers. Design/methodology/approach ‐ Schein's Descriptive Index was used in this study. A total of 1,236 surveys were included in the study. Intraclass correlation coefficients (ICC, r1) were computed to determine the relationship between the different moderators and requisite managerial characteristics. Factorial analysis and agglomerative hierarchal cluster analysis were used to identify the traits attributed to men, women and managers. Findings ‐ Male respondents continue to gender type the managerial role in favour of men. Both males and managers continue to be viewed as agentic in nature while women are viewed in more androgynous terms by both male and female respondents. Practical implications ‐ This study expands our understanding of how males and females view women, men and managers. Based on the results of this study, the authors would argue that women are better equipped to adopt an androgynous leadership style and to practise transformational leadership. Originality/value ‐ This study looks beyond ICC scores and looks at how each of the traits is linked to men, women and managers. The findings are discussed in terms of how organisations need to look beyond the misfit between women and requisite managerial characteristics and focus on what females can contribute at board level and to management in general.

Research paper thumbnail of Industrial Relations Conflict and Collaboration

European Management Journal, 2006

Research paper thumbnail of Employee reactions to flattening organizational structures

European Journal of Work and Organizational Psychology, 2002

... Siobhan D. Tiernan, Patrick C. Flood, and Eamonn P. Murphy ... The issue has been approached ... more ... Siobhan D. Tiernan, Patrick C. Flood, and Eamonn P. Murphy ... The issue has been approached from numerous angles: the line of causation between satisfaction and performance (see Organ, 1977; Schwab & Cummings 1970), contingencies or moderating influences (see ...

Research paper thumbnail of Third party ancillary revenues in the airline sector: An exploratory study

Journal of Air Transport Management, 2021

Research paper thumbnail of Limited proteolysis and transglutaminase cross-linking effects on the nitrogen solubility index of soy protein isolate

Research paper thumbnail of Female participation trends in the Irish labour force: The case of the state-sponsored bodies in Ireland, 1970–2007

Against the backdrop of unprecedented economic growth in Ireland in the 1990s and early 2000s, th... more Against the backdrop of unprecedented economic growth in Ireland in the 1990s and early 2000s, this paper maps the trends in female participation rates on Irish state-sponsored boards from 1970 to 2007. The state-sponsored sector was chosen as it incorporates companies, agencies and organisations in Ireland that are charged with making decisions in relation to the Irish economy that have an impact on both men and women, making the role of the decision-makers fundamental. The lack of females in such decision-making roles has been a major issue regarding state boards in Ireland over the years. The National Women's Council of Ireland put forward the idea of a 40 per cent gender-balance policy to the Second Commission on the Status of Women in 1990, and 40 per cent gender balance in appointments of government nominees to state boards came into effect in 1991. This analysis reveals that although the level of female representation on state boards has risen since the start of the 1990s...

Research paper thumbnail of Inclusive or exclusive: An examination of sex role stereotypes and requisite managerial characteristics among Irish business studies students

Research paper thumbnail of The impact of employee and employer driven flexible working arrangements across seven EU countries

Research paper thumbnail of Entrepreneurial orientation, market orientation and internationalisation in born global small and micro-businesses

International Journal of Entrepreneurship and Small Business

The purpose of this paper is to provide an insight into entrepreneurial orientation, market orien... more The purpose of this paper is to provide an insight into entrepreneurial orientation, market orientation and internationalisation in born global small and micro-businesses in Ireland, when owner-manager perceptions are taken into account. Following an exploration of the major theoretical approaches of SME internationalisation and performance, and entrepreneurial/market orientations, a qualitative study is undertaken on owner-managers of four born global firms to present a conceptual model. Although there are a number of studies on born global firms and extensive research on entrepreneurial and market orientations, this study proposes to combine internationalisation and orientation approaches in studying small and micro-businesses. Future studies could empirically test the proposed new conceptual model within a large sample.

Research paper thumbnail of Reducing risk in general practice

Australian family physician, 2015

Healthcare services are complex and prone to accidents. Most medical incidents are the result of ... more Healthcare services are complex and prone to accidents. Most medical incidents are the result of human error. Examination of these incidents can reveal contributing factors that can be addressed to prevent recurrence. The aim of this paper is to describe the development and institution of an incident review committee (IRC) in the setting of a large general practice. Two hundred incident reports were reviewed, resulting in meaningful clinical and business alterations to the practice. The design and running of the committee was open and collaborative. A satisfaction survey showed high acceptance among staff. The in-stigation of an IRC in general practice is new and unique, and this paper offers a template for other general practices to repli-cate.

Research paper thumbnail of Exploring management perspectives of branding in service SMEs

Journal of Services Marketing, 2011

Purpose – Branding in small companies is an emergent aspect of the literature which to date has b... more Purpose – Branding in small companies is an emergent aspect of the literature which to date has been explored from the perspective of customers but not SME management. Increasing understanding of management perceptions of branding is essential, given the impact of the entrepreneurial personality on SME branding, the need to create sustainable value, the emphasis of differentiation, and nurturing the

Research paper thumbnail of The vicious cycle: growth and declining quality in the US airline industry: some lessons for new start-ups

World Review of Entrepreneurship, Management and Sustainable Development, 2005

Since US deregulation over 200 airlines have started up and failed . While competitive pressures ... more Since US deregulation over 200 airlines have started up and failed . While competitive pressures and economic conditions were a factor in the failure of many carriers, the issue of rapid growth and service quality has been blamed for the demise of these carriers. This paper examines the pressures that rapid expansion can create including downward spiraling levels of quality, declining load factors, and death. People Express represents the classic case of this syndrome in the airline industry. Its growth and service quality will be compared to Southwest Airlines, the original low-cost carrier. Further, the paper examines the growth rates and service quality at JetBlue, one of a new breed of low-cost carriers. Results indicate that JetBlue is currently posting growth rates somewhere between those of Southwest and People Express while improving its passenger complaint rates to a level nearly comparable to Southwest, an industry leader in service quality.

Research paper thumbnail of Airline service quality: Exploratory analysis of consumer perceptions and operational performance in the USA and EU

Managing Service Quality, 2008

Purpose: The purpose of this study is to examine consumer perceptions of airline quality indicato... more Purpose: The purpose of this study is to examine consumer perceptions of airline quality indicators and compare them to actual data reported by the Department of Transportation, in the USA and the Association of European Airlines (AEA) in the EU. The objective is to determine whether there is a discrepancy between reported performance metrics of service quality and consumer perception.

Research paper thumbnail of Exploring management perspectives of branding in service SMEs

Journal of Services Marketing, 2011

Purpose -Branding in small companies is an emergent aspect of the literature which to date has be... more Purpose -Branding in small companies is an emergent aspect of the literature which to date has been explored from the perspective of customers but not SME management. Increasing understanding of management perceptions of branding is essential, given the impact of the entrepreneurial personality on SME branding, the need to create sustainable value, the emphasis of differentiation, and nurturing the generation of growth. This paper seeks to enhance the understanding of brands in service small and medium enterprises (SMEs) from a management perspective. Design/methodology/approach -A qualitative case study method was undertaken with five SMEs in Ireland over a period of 18 months to understand the context specific implementation of branding from the perspective of the owner/manager. The research approach utilized in-depth interviews, historical data, and observation with diverse service SMEs to facilitate the theory building necessary for this study.

Research paper thumbnail of The relationship between gender role stereotypes and requisite managerial characteristics: the case of nursing and midwifery professionals

Journal of Nursing Management, 2012

To examine the relationship between gender role stereotypes and requisite managerial characterist... more To examine the relationship between gender role stereotypes and requisite managerial characteristics within the nursing and midwifery profession. Studies have been carried out to determine gender role stereotypes and requisite managerial characteristics across a number of industries and among student samples. No study has been carried out within the nursing and midwifery profession. In order to allow for direct comparisons with previous research Schein's Descriptive Index (SDI) was used. A total 239 undergraduate and 171 postexperience responses were collected. Female nurses and midwives did not gender type the managerial role, whereas males gender typed the managerial role in favour of men. Student nurses and midwives recorded a stronger correlation between women and management than their qualified counterparts. Males gender typed the managerial role in favour of men. With an increase in numbers of men joining the profession and increased representation of males at the Clinical Nurse Manager (CMN) level there is a possibility that the profession will become two tiered. Health care organisations should pay careful consideration to career development and implement career structures which ensure equal access to managerial roles for both genders.

Research paper thumbnail of Airline alliance service quality performance—An analysis of US and EU member airlines

Journal of Air Transport Management, 2008

With the onset of extended open skies policies, incumbent Airline Alliances on long haul routes a... more With the onset of extended open skies policies, incumbent Airline Alliances on long haul routes are set to face stiff competition from emerging low cost carriers. The key question for the future is whether this market will succumb to the low cost model, so successful on short haul routes, or will quality of service provide adequate levels of differentiation to sustain competition, only time will tell. The objective of this research note is to comparatively analyse the reported data on customer service quality for EU and US members of the main airline alliances, -One World , Skyteam and Star. On long haul routes, membership of international alliances has become a key component of business strategy and a means of differentiating member airlines from low cost competitors in terms of quality. US published data on key elements of service quality has been reported in the Air Travel Consumer Report since 1987. In recent years the Association of European Airlines has produced a Consumer Report detailing punctuality and missing baggage statistics for 26 of its member airlines in the EU. The purpose of this study is to use this data to analyze and compare levels of customer service quality across these alliances from 2003-2006. Reasons for some of the apparent differences and similarities are explored along with suggestions for future research in the area.

Research paper thumbnail of A comparative analysis of restructuring employment relationships in Qantas and Aer Lingus: different routes, similar destinations

The International Journal of Human Resource Management, 2010

Research paper thumbnail of Beyond gender role stereotypes and requisite managerial characteristics: From communal to androgynous, the changing views of women

Gender in Management: An International Journal, 2013

ABSTRACT Purpose ‐ The aims of this study are threefold: to examine the relationship between gend... more ABSTRACT Purpose ‐ The aims of this study are threefold: to examine the relationship between gender role stereotypes and requisite managerial characteristics, to test Lord and Maher's recognition-based processes to determine whether familiarity with women in leadership positions decreases the "think manager-think male" stereotype and to examine the nature of the attributes used to describe men, women and managers. Design/methodology/approach ‐ Schein's Descriptive Index was used in this study. A total of 1,236 surveys were included in the study. Intraclass correlation coefficients (ICC, r1) were computed to determine the relationship between the different moderators and requisite managerial characteristics. Factorial analysis and agglomerative hierarchal cluster analysis were used to identify the traits attributed to men, women and managers. Findings ‐ Male respondents continue to gender type the managerial role in favour of men. Both males and managers continue to be viewed as agentic in nature while women are viewed in more androgynous terms by both male and female respondents. Practical implications ‐ This study expands our understanding of how males and females view women, men and managers. Based on the results of this study, the authors would argue that women are better equipped to adopt an androgynous leadership style and to practise transformational leadership. Originality/value ‐ This study looks beyond ICC scores and looks at how each of the traits is linked to men, women and managers. The findings are discussed in terms of how organisations need to look beyond the misfit between women and requisite managerial characteristics and focus on what females can contribute at board level and to management in general.

Research paper thumbnail of Industrial Relations Conflict and Collaboration

European Management Journal, 2006

Research paper thumbnail of Employee reactions to flattening organizational structures

European Journal of Work and Organizational Psychology, 2002

... Siobhan D. Tiernan, Patrick C. Flood, and Eamonn P. Murphy ... The issue has been approached ... more ... Siobhan D. Tiernan, Patrick C. Flood, and Eamonn P. Murphy ... The issue has been approached from numerous angles: the line of causation between satisfaction and performance (see Organ, 1977; Schwab & Cummings 1970), contingencies or moderating influences (see ...